公开(公告)号：US09025760B1

公开(公告)日：2015-05-05

申请号：US13373713

申请日：2011-11-28

申请人： Mark J. Pettay ,  Myron P. Sojka ,  Hendryanto Rilantono ,  Mark Steve Jarzynka ,  Gregory Stuart Cardin ,  Bernard Roubaud

发明人： Mark J. Pettay ,  Myron P. Sojka ,  Hendryanto Rilantono ,  Mark Steve Jarzynka ,  Gregory Stuart Cardin ,  Bernard Roubaud

IPC分类号： H04M3/42 ,  H04M3/00 ,  H04M5/00 ,  H04M3/56

CPC分类号： H04M3/562 ,  H04M3/56 ,  H04M2242/12

摘要： An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verification of the person identification number, the translator is connected to the conference call holding area.

摘要翻译： 提供了一种装置，方法和计算机程序，用于接收将转换器连接到电话会议保持区域的请求，并且在将翻译器连接到电话会议保持区域之前向个人识别号码的转换器发送请求。 经验证人员识别号码后，翻译器连接到电话会议保持区域。

公开(公告)号：US08520833B1

公开(公告)日：2013-08-27

申请号：US13157660

申请日：2011-06-10

申请人： Mark J. Pettay ,  Myron P. Sojka ,  Mark Steven Jarzynka ,  Gregory Stuart Cardin ,  Hendryanto Rilantono ,  Bernard Roubaud

发明人： Mark J. Pettay ,  Myron P. Sojka ,  Mark Steven Jarzynka ,  Gregory Stuart Cardin ,  Hendryanto Rilantono ,  Bernard Roubaud

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/56 ,  H04M2203/2061 ,  H04M2242/12

摘要： Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.

公开(公告)号：US09253329B1

公开(公告)日：2016-02-02

申请号：US13373710

申请日：2011-11-28

申请人： Mark J. Pettay ,  Myron P. Sojka ,  Hendryanto Rilantono ,  Mark Steven Jarzynka ,  Gregory Stuart Cardin ,  Bernard Roubaud

发明人： Mark J. Pettay ,  Myron P. Sojka ,  Hendryanto Rilantono ,  Mark Steven Jarzynka ,  Gregory Stuart Cardin ,  Bernard Roubaud

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/56 ,  H04M3/523

CPC分类号： H04M3/56 ,  H04M3/5233 ,  H04M2203/2061 ,  H04M2203/408 ,  H04M2242/12

摘要： Embodiments of the present invention pertain to an apparatus, a method, and a computer program configured to transmit messages between a plurality of devices during a conference call and connect the plurality of devices to a service provider based on a request for at least one service. The transmitted messages can be audio messages or audio and video messages.

摘要翻译： 本发明的实施例涉及一种设备，方法和计算机程序，其被配置为在会议呼叫期间在多个设备之间传送消息，并且基于对至少一个服务的请求将多个设备连接到服务提供商。 发送的消息可以是音频消息或音频和视频消息。