公开(公告)号：US20090274290A1

公开(公告)日：2009-11-05

申请号：US12114422

申请日：2008-05-02

Applicant: Robert Owens ,  Andy Arbuckle ,  Terry Craft

Inventor： Robert Owens ,  Andy Arbuckle ,  Terry Craft

IPC: H04M5/00

CPC classification number: H04M3/5237

Abstract: A method and apparatus are provided for synchronizing changes from a plurality of dissimilar automatic contact distributors to an electronic workforce management server. The method includes the steps of determining a type of data received from each of the dissimilar automatic contact distributors and identifying a data criteria for the determined type of data. The method further includes the steps of detecting a difference between the data criteria and data, identifying a correction for the detected difference, reformatting the data based upon the identified correction and saving the reformatted data in a database of the electronic workforce management server.

Abstract translation: 提供了一种用于将来自多个不同的自动接触分配器的变化同步到电子员工管理服务器的方法和装置。 该方法包括以下步骤：确定从每个不同的自动接触分配器接收的数据类型，并确定所确定的数据类型的数据标准。 该方法还包括以下步骤：检测数据标准和数据之间的差异，识别检测到的差异的校正，基于所识别的校正重新格式化数据，并将重新格式化的数据保存在电子员工管理服务器的数据库中。

公开(公告)号：US08693670B2

公开(公告)日：2014-04-08

申请号：US12114422

申请日：2008-05-02

Applicant: Robert Owens ,  Andy Arbuckle ,  Terry Owens

Inventor： Robert Owens ,  Andy Arbuckle ,  Terry Owens

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5237

Abstract: A method and apparatus are provided for synchronizing changes from a plurality of dissimilar automatic contact distributors to an electronic workforce management server. The method includes the steps of determining a type of data received from each of the dissimilar automatic contact distributors and identifying a data criteria for the determined type of data. The method further includes the steps of detecting a difference between the data criteria and data, identifying a correction for the detected difference, reformatting the data based upon the identified correction and saving the reformatted data in a database of the electronic workforce management server.

Abstract translation: 提供了一种用于将来自多个不同的自动接触分配器的变化同步到电子员工管理服务器的方法和装置。 该方法包括以下步骤：确定从每个不同的自动接触分配器接收的数据类型，并确定所确定的数据类型的数据标准。 该方法还包括以下步骤：检测数据标准和数据之间的差异，识别检测到的差异的校正，基于所识别的校正重新格式化数据，并将重新格式化的数据保存在电子员工管理服务器的数据库中。