公开(公告)号：US20240221029A1

公开(公告)日：2024-07-04

申请号：US18147195

申请日：2022-12-28

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US) LLC

Inventor： Fan Jiang ,  Angela Feng ,  Prasad Thammineni ,  Sue Huang ,  Michael Lee

IPC: G06Q30/0251

CPC classification number: G06Q30/0254

Abstract: An executable resource management system provides for generating an external service candidate communication based on a candidate selection score and a candidate selection context. The candidate selection score is generated using one or more candidate selection scoring models. The candidate selection context comprises a mapping of a candidate element with an internal executable resource and is generated based on communication corpus metadata and internal executable resource data. The score may represent semantic similarity between a given candidate element and a past candidate element, a classification of the given candidate element into a category represented by a semantically similar past candidate element, and/or an association between the given candidate element and a communication operation associated with a semantically similar past candidate element.

公开(公告)号：US20240113948A1

公开(公告)日：2024-04-04

申请号：US17936641

申请日：2022-09-29

Applicant: ATLASSIAN PTY LTD. ,  Atlassian (US) LLC

Inventor： Rahul Gupta ,  Basak Meral ,  Batuhan Kama ,  Gokce Erdogan

IPC: H04L41/5074 ,  G06Q30/00 ,  H04L41/5061

CPC classification number: H04L41/5074 ,  G06Q30/016 ,  H04L41/5064

Abstract: Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system. Embodiments also include parsing a client support request to identify support routing data and determining a designated external communications platform address and a designated external communications platform credential from the support communications platform integration based on the support routing data. Embodiments also include causing output of the client support request to the designated external communications platform address and initiating a client support session.

公开(公告)号：US20240333612A1

公开(公告)日：2024-10-03

申请号：US18620167

申请日：2024-03-28

Applicant: ATLASSIAN PTY LTD ,  ATLASSIAN (US) LLC

Inventor： Michael Ruflin ,  Christopher Mann ,  Omprakash Kuppan ,  Zhou Sha

IPC: H04L41/5074 ,  H04L41/5003

CPC classification number: H04L41/5074 ,  H04L41/5003

Abstract: Methods, apparatuses, or computer program products provide for processing multi-channel service data objects to initiate automated resolution actions via an intent engine. A first service message object is received via a first communication channel of a plurality of communication channels. The first service message object defines a first feature dataset associated with the first communication channel. Additionally, a second service message object is received via a second communication channel of the plurality of communication channels. The second service message object defines a second feature dataset associated with the second communication channel. Based on the first feature dataset and the second feature dataset, support labels for the first service message object and the second service message object are generated. Furthermore, the support labels for the first service message object and the second service message object are correlated to respective resolution data objects related to one or more resolution actions.

公开(公告)号：US20240330502A1

公开(公告)日：2024-10-03

申请号：US18192113

申请日：2023-03-29

Applicant: Atlassian PTY Ltd. ,  Atlassian (US) LLC

Inventor： Brian Zawisza

IPC: G06F21/62 ,  G06F21/52

CPC classification number: G06F21/6245 ,  G06F21/52 ,  G06F2221/033

Abstract: Embodiments provide a sensitive data protection system for protecting sensitive data by augmenting one or more computer program portions to secure sensitive data associated with the one or more computer program portions. Embodiments include parsing one or more computer program code portions to identify one or more sensitive data portions, where the one or more sensitive data portions are associated with one or more respective sensitive data categories. Embodiments also include transforming the one or more computer program code portions into one or more respective secured data types such that the one or more sensitive data portions associated with the one or more respective secured data types are secured against unauthorized access by one or more third-party computer applications, web applications, services, end users, enterprises, and/or other third-party entities.

公开(公告)号：US20240330090A1

公开(公告)日：2024-10-03

申请号：US18190532

申请日：2023-03-27

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US) LLC

Inventor： Atri MANDAL ,  Prabu PALANISAMY

IPC: G06F11/07 ,  G06F40/205 ,  G06F40/284 ,  G06F40/30

CPC classification number: G06F11/0769 ,  G06F40/205 ,  G06F40/284 ,  G06F40/30

Abstract: Apparatus, methods, and computer program products for categorizing a real-time monitoring service alert is provided. An example apparatus may include program code configured to cause the apparatus to retrieve the real-time monitoring service alert, the real-time monitoring service alert including a text string containing user generated content (UGC) text. In addition, the example apparatus may be configured to programmatically parse the text string of the real-time monitoring service alert to segregate the real-time monitoring service alert into an alert message problem component and an alert auxiliary details component. Further, the apparatus may be configured to determine, based on the alert message problem component, the alert auxiliary details component, and using an alert message machine learning model trained based on UGC transformed alert data, an alert message category of the real-time monitoring service alert.

公开(公告)号：US20240223628A1

公开(公告)日：2024-07-04

申请号：US18147871

申请日：2022-12-29

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US) LLC

Inventor： Navneet Kumar

IPC: H04L65/401

CPC classification number: H04L65/4015

Abstract: Techniques for simultaneously generating adaptive digital content for multiple client computing devices associated with multiple respective user profiles are discussed herein. Embodiments are configured to receive user input data associated with a collaborative document, where the user input data is associated with a user profile stored in a document collaboration platform. Embodiments can generate temporally correlated user input step events based on the user input data, and render, on interactive user interfaces associated with the collaborative document, temporally sequenced digital content generated based on the temporally correlated user input step events. Embodiments can generate suggested adaptive digital content based on model output generated by an adaptive digital content processing model comprised in a document assistance system, where the model output is generated based on the portion of the temporally sequenced digital content, and render, on interactive user interfaces associated with the collaborative document, the suggested adaptive digital content.

公开(公告)号：US20240223627A1

公开(公告)日：2024-07-04

申请号：US18147827

申请日：2022-12-29

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US) LLC

Inventor： Navneet Kumar

IPC: H04L65/401 ,  G06F40/117 ,  H04L67/306

CPC classification number: H04L65/4015 ,  G06F40/117 ,  H04L67/306

Abstract: Techniques for automatically resolving document conflicts for multiple client computing devices associated with multiple respective user profiles are discussed herein. Embodiments are configured to receive multi-user input data associated with a collaborative document, where the multi-user input data is generated by two or more client computing devices associated with two or more user profiles supported by a document collaboration platform. Embodiments can generate user input step events based on the multi-user input data, where each of the user input step events are associated with a respective user profile. Embodiments can determine one or more document conflicts associated with the collaborative document based on application of a document merge model to the document object. The document merge model generates document merge resolutions associated with a respective merge resolution confidence score and determines whether to automatically incorporate the document merge resolutions into the collaborative document based on the merge resolution confidence scores.

公开(公告)号：US20250004760A1

公开(公告)日：2025-01-02

申请号：US18344437

申请日：2023-06-29

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US) LLC

Inventor： Gustavo MACIEL DOS SANTOS ,  Terry John AGAPITOS ,  Sumanth NAGADAVALLI SURESH ,  Patrick Sven STREULE

IPC: G06F8/77

Abstract: Methods, apparatuses, or computer program products provide for outputting software development insight components to a software development insight interface. A multi-resource software development work graph structure associated with one or more development unit identifiers may be retrieved. The multi-resource software development work graph structure may be configured to represent relationships among a code pull request set and an issue object set that are associated with the one or more development unit identifiers. A software development context object associated with the one or more development unit identifiers may be received. One or more software development insight components may be determined by traversing the multi-resource software development work graph structure based on the software development context object. One or more software development insight components may be outputted for rendering to the software development insight interface.

公开(公告)号：US20240330570A1

公开(公告)日：2024-10-03

申请号：US18190557

申请日：2023-03-27

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US)LLC

Inventor： Atri MANDAL ,  Prabu PALANISAMY

IPC: G06F40/151 ,  G06F40/166 ,  G06F40/205 ,  G06F40/253 ,  G06F40/279 ,  G06F40/30

CPC classification number: G06F40/151 ,  G06F40/166 ,  G06F40/205 ,  G06F40/253 ,  G06F40/279 ,  G06F40/30

Abstract: Apparatus, methods, and computer program products for generating UGC transformed alert data from a monitoring service alert are provided. An apparatus may include program code configured to cause the apparatus to retrieve a monitoring service alert, including a text string and user generated content (UGC) text. In addition, the example apparatus may be configured to programmatically parse the text string of the monitoring service alert to segregate the monitoring service alert into an alert message problem component and an alert auxiliary details component. Further, the apparatus may be configured to generate an alert message problem embedding and an alert message description embedding by applying feature extraction to the alert message problem component and the alert auxiliary details component, respectively. The example apparatus may further be configured to output UGC transformed alert data based on the alert message problem embedding and the alert message description embedding.

公开(公告)号：US20240220908A1

公开(公告)日：2024-07-04

申请号：US18147864

申请日：2022-12-29

Applicant: ATLASSIAN PTY LTD. ,  ATLASSIAN (US) LLC

Inventor： Martyn Glenn WINSEN ,  Nicholas Paul ALESANDRO

IPC: G06Q10/0639 ,  G06Q10/10

CPC classification number: G06Q10/06398 ,  G06Q10/06393 ,  G06Q10/103 ,  G06N20/00

Abstract: Various embodiments of the present disclosure provide apparatuses, systems, computer-implemented methods, and computer program products for capturing collaborative work data in internal collaboration platforms and/or external collaboration platforms, determining team health metrics, and/or generating one or more team health metrics dashboards that are represented within a team assessment interface that is rendered to a client device. Such team assessment interfaces may be configured to display one or more team improvement insight components and one or more team improvement intervention components that are configured to encourage user engagement and to improve team health metrics. In still further embodiments, collaborative work data may be captured to generate team health training datasets, which are used to train machine learning models that can be used to configure a contextually triggered team improvement engine.