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公开(公告)号：US11334598B2
公开(公告)日：2022-05-17
申请号：US17542933
申请日：2021-12-06
发明人： Andrew Loch , Helen Johnson , Geoffrey Toogood , Daniel Paul Ruul
摘要： A computer-implemented method of managing online bookings for transportation services inventory is provided. The computer-implemented method links, via a computerized network, each item in the transportation services inventory with one of a plurality of online distributions channels by allocating the item to the respective online distribution channel. Furthermore, the computer-implemented method receives, from each of a plurality of online distribution channels in real time via the computerized network, sale data pertaining to the online bookings for the items in the transportation services inventory allocated to the respective online distribution channel. The computer-implemented method processes the sale data by carrying out calculations to obtain a performance rating for each of the respective online distribution channels. Additionally, the computer-implemented method queries whether the performance rating of each of the respective online distribution channels is greater than a performance rating of other online distribution channels.
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公开(公告)号：US11205182B2
公开(公告)日：2021-12-21
申请号：US16582626
申请日：2019-09-25
摘要： A computer-implemented contact center platform has a receiver that receives a service request for a service provided by a remotely situated service server. Further, the computer-implemented contact center platform has a transmitter that sends, to a customer relationship management system via a network, a data request for data pertaining to the service request via a first function call through an application programming interface corresponding to a remotely-situated customer relationship management system that stores one or more records pertaining to the service. The computer-implemented contact center platform is distinct from the remotely-situated customer relationship management system. Further, the computer-implemented contact center platform has a memory device have a data cache that stores the data pertaining to the service request.
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3.发明授权公开(公告)号：US11100928B2
公开(公告)日：2021-08-24
申请号：US16411579
申请日：2019-05-14
发明人： Jeffrey Cordell , James Boutcher
摘要： A configuration is implemented to establish, with a processor, an interactive voice response system that is operable in a first human-spoken language. Further, the configuration receives, with the processor, a communication request through a designated communication channel for a second human-spoken language. The second human-spoken language is distinct from the first human-spoken language. Moreover, the configuration generates, with the processor, a simulated interactive voice response system that provides a service in the second human-spoken language. The simulated interactive voice response system routes a request in the second human-spoken language to a machine interpreter that translates the request into the first human-spoken language. The translated request is provided to the interactive voice response system to process the request in the first human-spoken language. Further, the processed request is translated by the machine interpreter for output by the simulated interactive voice response system as the service in the second human-spoken language.
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公开(公告)号：US11082560B2
公开(公告)日：2021-08-03
申请号：US16411650
申请日：2019-05-14
发明人： Jeffrey Cordell , James Boutcher
摘要： A configuration is implemented to establish, with a processor, a customer care system based on a first human-spoken language. Further, the configuration receives, at an automated system, a request from a user through a dedicated communication channel for a service, the request being in a second human-spoken language. Moreover, the configuration determines, with the processor, an identity of the second human-spoken language based on the dedicated communication channel. The configuration also determines, with the processor, that the automated system is unable to fulfill the request. Additionally, the configuration transitions, with the processor, the request from the automated system to a simulated live agent engine that generates a simulated live agent session. The simulated live agent engine sends the request to a machine interpreter that translates the request into the first human-spoken language.
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公开(公告)号：US11003853B2
公开(公告)日：2021-05-11
申请号：US16411685
申请日：2019-05-14
发明人： Jeffrey Cordell , James Boutcher , Lindsay D'Penha
IPC分类号： G06F40/263 , G06F3/16 , G10L15/00 , G06F40/58
摘要： A configuration is implemented to generate, with a processor, an image and audio user interface which has a language identification indicium that is image-based. Further, the configuration sends, with the processor, the image and audio user interface to a computing device so that the image and audio user interface is displayed to a user. Moreover, the configuration receives, with the processor, audio data captured by the computing device from a user positioned at the computing device upon activation of the language identification indicium. Additionally, the configuration performs, with the processor, an audio analysis on the captured audio data to identify a language spoken by the user. Finally, the configuration establishes, with the processor, a language interpretation session between the computing device and a communication device associated with a language interpreter based on the identified language.
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公开(公告)号：US10996932B1
公开(公告)日：2021-05-04
申请号：US16660099
申请日：2019-10-22
申请人： InvestCloud Inc
发明人： John W. Wise , Yaela Shamberg
摘要： A process receives, via a processor, a software application model. Further, the process determines, with the processor, one or more core operations to be performed by a software application to be built. The one or more core operations are based on the software application model. Additionally, the process generates, with the processor, one or more functionality criteria based on the one or more core operations. Moreover, the process generates, with the processor, one or more device-specific graphical user interfaces corresponding to each of a plurality of devices that implement the software application to be built according to the one or more functionality criteria. Finally, the process generates, with the processor, the software application based on the one or more core operations, the one or more functionality criteria, and the one or more device-specific graphical user interfaces.
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公开(公告)号：US10909879B1
公开(公告)日：2021-02-02
申请号：US16931252
申请日：2020-07-16
申请人： Hillary Hayman
发明人： Hillary Hayman
IPC分类号： G09B19/00 , G06F3/16 , G06F3/0484 , A61M37/00 , G09B5/06 , G16H20/40 , G06F9/451 , G06F3/0482
摘要： A computer program product comprises a non-transitory computer readable storage that has a computer readable program stored thereon. When executed on a computer, the computer readable program causes the computer to select, with a processor, a multilingual graphical user interface template corresponding to a three-step skincare treatment process. The multilingual graphical user interface template has a layout of all of the objects present in a multilingual graphical user interface without any content displaying a human-spoken language. Furthermore, the computer is caused to determine, with the processor, a preferred spoken language of a user operating a computing device. Additionally, the computer is caused to automatically select, from a multilingual object database, one or more audiovisual objects composed in the preferred spoken language and one or more menu objects composed in the preferred spoken language.
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公开(公告)号：US10720011B2
公开(公告)日：2020-07-21
申请号：US16418390
申请日：2019-05-21
IPC分类号： G07F17/32
摘要： A system has a database that stores a plurality of pre-recorded video clips of real-world sports game events. Further, the system has a game engine processor that determines that a wager time period for a corresponding virtual sports game has completed. The game engine processor also determines an outcome of the virtual sports game subsequent to the determination that the wager time period has completed. Moreover, the game engine processor selects a pre-recoded clip from the plurality of pre-recorded clips that corresponds to the outcome. Finally, the game engine processor links the pre-recorded video clips as a base video layer to one or more overlay video layers. The wager time period is a period of time in which one or more user inputs are permitted to be received at a computing device that renders the virtual sports game.
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公开(公告)号：US10609486B1
公开(公告)日：2020-03-31
申请号：US16269429
申请日：2019-02-06
申请人： Jacob Yasha Gruben
发明人： Jacob Yasha Gruben
摘要： An apparatus has a left earpiece having one or more left audio speakers integrated therein, and a left rotatable member that rotates about an axis of the left earpiece while the left earpiece is stationary. The apparatus also has a right earpiece having one more right audio speakers integrated therein, and a right rotatable member that rotates about an axis of the right earpiece while the right earpiece is stationary. The apparatus has a headband that is operably connected to the left rotatable member and the right rotatable member. The headband is rotated to a headphone position on top of a head of a user during operation of the apparatus as a set of headphones, whereas the headband is rotated to a visual experience position at an eyebrow position of the user. The apparatus also has a display device that is operably connected to the headband.
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公开(公告)号：US10524008B2
公开(公告)日：2019-12-31
申请号：US15946592
申请日：2018-04-05
IPC分类号： H04N21/466 , G11B27/031 , H04N21/81
摘要： A system has a database that stores a plurality of audio/visual clips. Further, the system has a memory device that has a buffer with a threshold quantity of memory blocks. In addition, the system has a processor that receives the plurality of audio/visual clips in an ordered sequence for a virtual sports game. The processor also writes one or more frames of a first audio/visual clip to the buffer. Further, the processor allocates the threshold quantity of memory blocks such that the processing speed of writing one or more frames of a second audio/visual clip to the buffer is faster than a broadcast frame rate for broadcasting the first audio/visual clip. In addition, the processor writes the one or more frames of the second audio/visual clip to the allocated threshold quantity of memory blocks of the buffer.
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