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公开(公告)号：US10321096B2
公开(公告)日：2019-06-11
申请号：US15286285
申请日：2016-10-05
Applicant: Avaya Inc.
Inventor： Erez Morabia , Gilad Levi , Shlomi Hofman , Mark Apel , Tamar Barzuza
Abstract: A video- and/or audio-enabled communication system includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session involving multiple participants and a computer readable medium comprising instructions that cause the processor to perform automatically an action in response to and related to a sensed context during the video communication session. The action can be one or more of retrieve or provide content of interest to one or more of the participants, join a third party to the video communication session, recommend that a further action be performed by the processor, and schedule an activity involving one or more of the participants.
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公开(公告)号：US10257581B2
公开(公告)日：2019-04-09
申请号：US15013629
申请日：2016-02-02
Applicant: Avaya Inc.
Inventor： Joann J. Ordille , David Skiba
IPC: H04N21/478 , H04N21/258 , H04N21/45 , H04N21/41 , H04N21/442 , H04N21/4788 , H04N21/81 , G06Q30/00 , H04N21/236 , H04N7/15
Abstract: A contact center, communication system, and method are disclosed. An illustrative contact center is disclosed as enabling customer interactions via a television. As the customer interacts with the contact center, context information regarding an environment surrounding the television can be obtained by the contact center and further used to enhance the customer's interaction with the contact center, for example, by establishing additional communication channels with the customer.
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公开(公告)号：US10250534B2
公开(公告)日：2019-04-02
申请号：US14823158
申请日：2015-08-11
Applicant: Avaya, Inc.
Inventor： David L. Chavez
IPC: H04L12/58
Abstract: Methods, devices, and systems are provided for converting messages received from different sources into a universal file management system format managed by a central server. Each message may be sent from a sender to at least one recipient in a communication system. Upon receiving the messages, the central server converts each message into at least one folder and file. The files or folders can be stored in a secure central repository or memory. The secure central repository may include directory-sync servicing to virtually a user communication device other than the server. Files or folders may be marked as sensitive and restricted from access, copying, or other distribution. Sensitive files and folders, representing messages received can be restricted to viewing via a real-time communication application running on a user's communication device and portal connection to the secure central repository.
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公开(公告)号：US10237370B2
公开(公告)日：2019-03-19
申请号：US15284132
申请日：2016-10-03
Applicant: Avaya Inc.
Inventor： Robert E. Braudes , Kurt Haserodt
Abstract: Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to third party-developed communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
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公开(公告)号：US10230801B2
公开(公告)日：2019-03-12
申请号：US14686603
申请日：2015-04-14
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Thorsten Ohrstrom Sandgren , Timothy Ross , Harsh V. Mendiratta
IPC: G06F15/173 , H04L29/08 , H04L29/06
Abstract: A method, server, and communication system are described that, among other things, enable a server in a server cluster to assume control of any “early” Session Initiation Protocol (SIP) dialogs previously handled by another server in the server cluster when that server fails or otherwise becomes unable to continue handling a communication session. The replacement server in the server cluster is able to generate one or more messages that include an identification of the dialog identifiers used by the now failed server as well as new dialog identifiers to replace the dialog identifiers used by the now failed server.
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Patent Agency Ranking
公开(公告)号：US10229676B2
公开(公告)日：2019-03-12
申请号：US13646303
申请日：2012-10-05
Applicant: Avaya Inc.
Inventor： Shmuel Shaffer , Keith Ponting , Valentine C. Matula
Abstract: Methods and systems for identifying specified phrases within audio streams are provided. More particularly, a phrase is specified. An audio stream is them monitored for the phrase. In response to determining that the audio stream contains the phrase, verification from a user that the phrase was in fact included in the audio stream is requested. If such verification is received, the portion of the audio stream including the phrase is recorded. The recorded phrase can then be applied to identify future instances of the phrase in monitored audio streams.
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公开(公告)号：US10225401B2
公开(公告)日：2019-03-05
申请号：US15053087
申请日：2016-02-25
Applicant: Avaya Inc.
Inventor： Manish Chatterjee , Purnendu Dhal , Harsh V. Mendiratta
Abstract: A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received that also includes the fingerprint. For instance, a user may initiate a 911 call from the communication endpoint. The emergency call is established. After the emergency call is disconnected, a request for an emergency call back is received. For example, if the emergency call prematurely disconnected, the emergency call back is initiated. The request for the emergency call back is routed to the communication endpoint based on the fingerprint to ensure that the emergency call is properly completed.
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公开(公告)号：US10225212B2
公开(公告)日：2019-03-05
申请号：US14037440
申请日：2013-09-26
Applicant: Avaya Inc.
Inventor： Harvey S. Waxman , John H. Yoakum
IPC: H04L12/24 , H04L12/26 , H04L12/931
Abstract: Embodiments include providing network management based on monitoring Quality of Service (QoS) characteristics of Web Real-Time Communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media. In one embodiment, a method for providing network management based on monitoring QoS characteristics of WebRTC interactive flows is provided. The method comprises obtaining, by a QoS acquisition agent of a WebRTC client executing on a computing device, a WebRTC interactive flow QoS characteristic that indicates a quality of a WebRTC interactive flow over a network. The method further comprises communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic to a QoS monitoring agent external to the WebRTC client. The method additionally comprises initiating, by the QoS monitoring agent, a network management task based on the WebRTC interactive flow QoS characteristic. In this manner, QoS characteristics may be collected and correlated in order to optimize a user's WebRTC experience.
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公开(公告)号：US10193931B2
公开(公告)日：2019-01-29
申请号：US15087790
申请日：2016-03-31
Applicant: Avaya Inc.
Inventor： Harsh V. Mendiratta , Tibor Lukac , Stephen Andrew Baker
Abstract: To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a network address used by the respective communication endpoint. In response to receiving one or both of the SIP INVITE with replaces header messages, the application, depending on implementation, sends one of a first SIP 200 OK message with a fabricated SDP answer or sends a SIP 480 temporarily unavailable message that does not comprise a SDP offer. This initiates the process of reestablishing the media stream on new network without dropping the communication session.
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公开(公告)号：US20180359283A1
公开(公告)日：2018-12-13
申请号：US15617605
申请日：2017-06-08
Applicant: Avaya Inc.
Inventor： Tibor Lukac , Harsh V. Mendiratta
CPC classification number: H04L65/1006 , H04L61/2007 , H04L61/6086 , H04L67/14
Abstract: In an attempt to establish a communication session between a first communication entity and a second communication entity, a first message is received. For example, the first message may be a SIP INVITE message. A determination is made, based on a registration message from the first communication entity and/or the second communication entity, that at least one of the first communication entity or the second communication entity is Internet Protocol (IP) version intolerant. In response to determining that the at least one of the first communication entity or the second communication entity is IP version intolerant, one or more IP addresses are adapted in messages (e.g., the SIP INVITE message) for establishing the communication session. The adaption changes/removes the one or more IP addresses to a different IP version to ensure proper IP compatibility.
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