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51.发明申请公开(公告)号：US20210084155A1
公开(公告)日：2021-03-18
申请号：US16699632
申请日：2019-11-30
Applicant: Talkdesk, Inc.
Inventor： Tiago Paiva
IPC: H04M3/51 , G06F3/0482
Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
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52.发明申请公开(公告)号：US20210084148A1
公开(公告)日：2021-03-18
申请号：US16569913
申请日：2019-09-13
Applicant: Talkdesk, Inc
Inventor： Phillip Zeelig , Charanya Kannan , Bruno Antunes , Tiago Paiva
Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
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53.发明申请公开(公告)号：US20210081869A1
公开(公告)日：2021-03-18
申请号：US16569905
申请日：2019-09-13
Applicant: Talkdesk, Inc
Inventor： Phillip Zeelig , Charanya Kannan , Bruno Antunes , Tiago Paiva
Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
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公开(公告)号：US20210006661A1
公开(公告)日：2021-01-07
申请号：US16920586
申请日：2020-07-03
Applicant: TALKDESK INC.
Inventor： Rui Gramacho , Telma Ferreira , Vanessa Silva , Tiago Paiva
Abstract: Methods to select a carrier to connect a customer with a contact center. The method includes receiving an indication of a communication from a customer; automatically selecting a carrier to connect the customer to a contact center based on predetermined criteria; and connecting the communication to the contact center using a selected carrier.
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公开(公告)号：US20210006657A1
公开(公告)日：2021-01-07
申请号：US16668235
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: H04M3/51
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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Patent Agency Ranking
公开(公告)号：US20210006656A1
公开(公告)日：2021-01-07
申请号：US16669656
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Rui Gramacho , Tiago Paiva
Abstract: Disclosed herein are cloud-based contact center solutions configured as a mobile virtual network operator (MVNO) that can provide mobile subscription and call services and applications to contact center agents over a third-party communication system. Also disclosed are networking devices that communicates with the mobile virtual network operator.
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57.发明申请公开(公告)号：US20210005206A1
公开(公告)日：2021-01-07
申请号：US16668165
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G10L17/00 , G10L17/06 , G10L21/0272 , H04L29/08 , G06F16/9538
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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58.发明申请公开(公告)号：US20210004830A1
公开(公告)日：2021-01-07
申请号：US16668228
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004828A1
公开(公告)日：2021-01-07
申请号：US16668219
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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60.发明申请公开(公告)号：US20210004823A1
公开(公告)日：2021-01-07
申请号：US16668200
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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