公开(公告)号：US20080195395A1

公开(公告)日：2008-08-14

申请号：US11672669

申请日：2007-02-08

Applicant: Jonghae Kim ,  Moon J. Kim ,  Eric T. C. Yee

Inventor： Jonghae Kim ,  Moon J. Kim ,  Eric T. C. Yee

IPC: H04M1/64 ,  G10L21/00

CPC classification number: H04M3/385 ,  G10L17/00 ,  H04M3/56 ,  H04M2201/41

Abstract: A telephonic authentication system, method and program product. An authentication system is provided for authenticating a user of a telephonic device that includes a setup system for capturing and storing an authentic user speech pattern sample; a comparison system that compares the authentic user speech pattern sample with an inputted speech pattern sample and generates a comparison result; and a control system for controlling access to the telephonic device. The control system analyzes the comparison result for an initial inputted speech pattern sample received when a telephone call is initiated and periodically analyzes comparison results for ongoing inputted speech pattern samples received during the telephone call.

Abstract translation: 电话认证系统，方法和程序产品。 提供一种认证系统，用于认证电话设备的用户，该电话设备包括用于捕获和存储可信用户语音模式样本的设置系统; 比较系统，其将真实用户语音模式样本与输入的语音模式样本进行比较，并生成比较结果; 以及用于控制对电话设备的访问的控制系统。 控制系统分析在开始电话呼叫时接收到的初始输入语音模式样本的比较结果，并且周期性地分析在电话呼叫期间接收的正在进行的输入语音模式样本的比较结果。

公开(公告)号：US07403766B2

公开(公告)日：2008-07-22

申请号：US10893575

申请日：2004-07-16

Applicant: Stephen L. Hodge

Inventor： Stephen L. Hodge

IPC: H04M1/66 ,  H04M1/68 ,  H04M3/16

CPC classification number: H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract translation: 公开了一种用于认证机构设施中的电话系统的用户的安全电话呼叫管理系统。 用户的认证是通过使用个人识别号来实现的，优选地与扬声器独立的语音识别和与扬声器相关的声音识别结合在一起。 当用户首次进入系统时，用户说出用作示例语音打印的他或她的名字。 在系统的后续使用期间，用户必须说出他或她的姓名。 语音识别软件用于验证所提供的语音是否与样本语音打印匹配。 安全系统包括会计软件，以根据用户帐户中的资金或其他相关限制来限制访问。 管理软件对系统进行广泛或本地的更改，并可以修改或设置任意数量的用户帐户参数。

公开(公告)号：US20080162708A1

公开(公告)日：2008-07-03

申请号：US11647227

申请日：2006-12-29

Applicant: Christopher L. Helbling ,  Craig L. Reding ,  Paula Dromlewicz ,  John Reformato

Inventor： Christopher L. Helbling ,  Craig L. Reding ,  Paula Dromlewicz ,  John Reformato

IPC: G06F15/16

CPC classification number: H04M3/38 ,  H04M3/493 ,  H04M3/533 ,  H04M2201/40 ,  H04M2201/41

Abstract: Methods and apparatuses for enabling a user to perform telecommunication operations are disclosed. A method disclosed includes receiving a device having a storage containing data corresponding to an account identifier and data associated with a voice portal and then establishing a connection with a server associated with the voice portal. Upon establishing the connection, the data corresponding to the account identifier is provided to the server associated with the voice portal. Then, upon confirmation by the server that the account identifier corresponds to an active subscriber account, the user is enabled to perform selected operations of the voice portal using voice input commands based on limitations, if any, associated with the active subscriber account.

Abstract translation: 公开了使用户能够执行电信操作的方法和装置。 所公开的方法包括接收具有包含对应于帐户标识符的数据的存储器和与语音门户相关联的数据，然后与与语音门户相关联的服务器建立连接的设备。 建立连接后，将与帐户标识符相对应的数据提供给与语音门户相关联的服务器。 然后，在由服务器确认帐户标识符对应于活动订户帐户之后，用户能够基于与活动用户帐户相关联的限制（如果有的话），使用语音输入命令来执行语音门户的选择的操作。

公开(公告)号：US07333798B2

公开(公告)日：2008-02-19

申请号：US10215367

申请日：2002-08-08

Applicant: Stephen Lee Hodge

Inventor： Stephen Lee Hodge

IPC: H04Q7/20

CPC classification number: H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account or other related limitations. The system includes management software capable of implementing widespread or local changes to the system and is further capable of modifying or setting any number of user account parameters.

Abstract translation: 提供安全电话呼叫管理系统，用于在机构设施中验证电话系统的用户。 电话呼叫管理系统的用户的认证是通过使用个人识别号码，生物测定装置和/或射频装置来实现的。 安全电话呼叫管理系统包括能够基于用户帐户中的资金或其他相关限制来限制对系统的访问的会计软件。 该系统包括能够对系统进行广泛或本地更改的管理软件，并且还能够修改或设置任何数量的用户帐户参数。

公开(公告)号：US20070250322A1

公开(公告)日：2007-10-25

申请号：US11737963

申请日：2007-04-20

Applicant: Fred Runge ,  Juergen Emhardt

Inventor： Fred Runge ,  Juergen Emhardt

IPC: G10L21/00

CPC classification number: H04M3/42 ,  G10L17/22 ,  H04M3/38 ,  H04M3/385 ,  H04M2201/18 ,  H04M2201/41 ,  H04M2203/6054

Abstract: A method and device for verification of an identity of a subscriber of a communication service on a telecommunications network is provided. The communication service requires authentication of the subscriber. The verification includes comparing a reference biometric with at least one biometric characteristic detected from a biometric sample of the subscriber, in order to provide the subscriber with access to the restricted communication service. The reference biometric can be adapted and used for verification purposes based on the different security requirements of the various communication services provided on the telecommunications network.

Abstract translation: 提供了用于验证电信网络上的通信服务的用户的身份的方法和设备。 通信服务需要认证用户。 验证包括将参考生物特征与从用户的生物特征样本检测到的至少一个生物特征进行比较，以便向订户提供对受限通信服务的访问。 基于在电信网络上提供的各种通信服务的不同安全性要求，参考生物特征可以被适配和用于验证目的。

公开(公告)号：US20070217590A1

公开(公告)日：2007-09-20

申请号：US11685246

申请日：2007-03-13

Applicant: David Loupia ,  Joaquin Picon ,  Nicolas Schifano ,  Laurent Vincent

Inventor： David Loupia ,  Joaquin Picon ,  Nicolas Schifano ,  Laurent Vincent

IPC: H04M3/42

CPC classification number: H04M1/57 ,  H04M3/56 ,  H04M3/568 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2250/62

Abstract: A system for facilitating to an end-user the recognition of other participants attending a conference call, comprising means attached to the end-user's telephone for receiving signals from the telephone line, means for analyzing the telephone line signals and associating a unique caller identification to each new participant joining the conference call, means for associating with each such caller identification, a unique position in a representation of the conference call, and means for representing to the end-user such unique position for all participants in the conference call.

Abstract translation: 一种用于促使终端用户识别参加电话会议的其他参与者的系统，包括附接到终端用户电话以接收来自电话线路的信号的装置，用于分析电话线路信号并将唯一呼叫者标识与 加入电话会议的每个新参加者，用于与每个这样的呼叫者标识相关联的装置，在电话会议的表示中的唯一位置，以及用于向终端用户表示电话会议中的所有参与者的这种唯一位置的装置。

公开(公告)号：US20070041545A1

公开(公告)日：2007-02-22

申请号：US11435241

申请日：2006-05-15

Applicant: Jay Gainsboro

Inventor： Jay Gainsboro

IPC: H04M3/00

CPC classification number: H04M3/385 ,  H04M3/2281 ,  H04M3/36 ,  H04M3/38 ,  H04M3/382 ,  H04M3/387 ,  H04M3/42221 ,  H04M3/56 ,  H04M19/02 ,  H04M2201/40 ,  H04M2201/41

Abstract: A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.

Abstract translation: 一种利用基于计算机的电话管理单元管理机构电话活动以将机构电话与外部电话线连接的方法和装置。 该单位为机构用户提供全自动，直接拨号和收集本地，长途和国际电话的呼叫特权。 该单元包含用于存储用户的呼叫特权和限制的数据库，用于记录用户进行的呼叫交易以及管理用户货币账户。 该单元可以以数字格式记录多达400小时的对话。 该单位提供各种管理功能，包括用户帐户管理，审计跟踪，交易报告，集中管理和报告功能，以及欺诈呼叫的检测。

公开(公告)号：US20060289622A1

公开(公告)日：2006-12-28

申请号：US11160476

申请日：2005-06-24

Applicant: Chin Khor ,  Marcel Leyva ,  Vernon Marshall

Inventor： Chin Khor ,  Marcel Leyva ,  Vernon Marshall

IPC: G06F17/00

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  G06Q30/02 ,  G10L17/00 ,  G10L17/02 ,  G10L17/26 ,  G10L25/48 ,  G10L25/63 ,  H04M3/2281 ,  H04M3/51 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/401

Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

Abstract translation: 一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较，以识别它们之间的任何实质的匹配。 当客户与特定实体（例如客户服务中心）通信时，系统记录实时呼叫，包括客户和代理人的声音。 系统分割录音以提取不同的单词，如愤怒的话。 该系统还可以划分客户语音的至少一部分以创建音调简档，并且将用于网络传输的分段单词和音调配置文件格式化成服务器。 服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较，以确定任何实质的匹配。 任何比赛的识别可以用于各种目的，例如提供代表性反馈或客户跟进。

公开(公告)号：US07106843B1

公开(公告)日：2006-09-12

申请号：US09144313

申请日：1998-08-31

Applicant: Jay L. Gainsboro ,  Charles Margosian

Inventor： Jay L. Gainsboro ,  Charles Margosian

IPC: H04M3/00

CPC classification number: H04M3/385 ,  H04M3/2281 ,  H04M3/36 ,  H04M3/38 ,  H04M3/382 ,  H04M3/387 ,  H04M3/42221 ,  H04M3/56 ,  H04M19/02 ,  H04M2201/40 ,  H04M2201/41

Abstract: A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.

Abstract translation: 一种利用基于计算机的电话管理单元管理机构电话活动以将机构电话与外部电话线连接的方法和装置。 该单位为机构用户提供全自动，直接拨号和收集本地，长途和国际电话的呼叫特权。 该单元包含用于存储用户的呼叫特权和限制的数据库，用于记录用户进行的呼叫交易以及管理用户货币账户。 该单元可以以数字格式记录多达400小时的对话。 该单位提供各种管理功能，包括用户帐户管理，审计跟踪，交易报告，集中管理和报告功能，以及欺诈呼叫的检测。

公开(公告)号：US20060095259A1

公开(公告)日：2006-05-04

申请号：US10979334

申请日：2004-11-02

Applicant: Amarjit Bahl ,  Dalia Massoud ,  Dikran Meliksetian ,  Chen Shu ,  Michael Meulen ,  Nianjun Zhou

Inventor： Amarjit Bahl ,  Dalia Massoud ,  Dikran Meliksetian ,  Chen Shu ,  Michael Meulen ,  Nianjun Zhou

IPC: G10L15/26

CPC classification number: H04M3/4936 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2201/60

Abstract: A system includes at least one wireless client device, a service manager, and a plurality of voice transcription servers. The service manager includes a resource management service and a profile management service. The client device communicates the presence of a voice transcription task to the resource management service. The resource management service surveys the plurality of voice transcription servers and selects one voice transcription server based on a set of predefined criteria. The resource management service then communicated an address of the selected server to the profile management service, which then transmits a trained voice profile or default profile to the selected server. The address of the selected server is then sent to the client device, which then transmits an audio stream to the server. Finally, the selected server transcribes the audio stream to a textual format.