公开(公告)号：US20090052634A1

公开(公告)日：2009-02-26

申请号：US12264119

申请日：2008-11-03

Applicant: Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

Inventor： Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

IPC: H04M1/64

CPC classification number: H04M3/382 ,  G10L19/018 ,  H04M3/42025 ,  H04M2201/41

Abstract: A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber.

Abstract translation: 通过语音通信链路提供识别信息的方法可以包括：通过语音通信链路从呼叫参与者接收个人识别码，使用个人识别码确定呼叫参与者的识别信息，以及编码 在语音通信链路携带的语音流内的呼叫参与者。 语音流和识别信息可以发送给用户。

公开(公告)号：US20080312924A1

公开(公告)日：2008-12-18

申请号：US11762399

申请日：2007-06-13

Applicant: Gustavo DE LOS REYES ,  Sanjay MacWan

Inventor： Gustavo DE LOS REYES ,  Sanjay MacWan

IPC: G10L15/00

CPC classification number: H04M3/2281 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/4936 ,  H04M2201/41

Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.

Abstract translation: 公开了用于跟踪感兴趣的人的系统，方法和计算机可读介质。 方法实施例包括识别感兴趣的人，捕获感兴趣的人的声纹，将接收到的呼叫者的声纹与感兴趣的人的声纹相比较，以及如果呼叫者的声纹是基本匹配的话跟踪呼叫者 感兴趣的人的声波纹。

公开(公告)号：US20080304643A1

公开(公告)日：2008-12-11

申请号：US12002507

申请日：2007-12-17

Applicant: Stephen Lee Hodge

Inventor： Stephen Lee Hodge

IPC: H04M1/66

CPC classification number: H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account or other related limitations. The system includes management software capable of implementing widespread or local changes to the system and is further capable of modifying or setting any number of user account parameters.

公开(公告)号：US20080205624A1

公开(公告)日：2008-08-28

申请号：US11680908

申请日：2007-03-01

Applicant: BAIJU D. MANDALIA ,  VICTOR S. MOORE ,  WENDI L. NUSBICKEL

Inventor： BAIJU D. MANDALIA ,  VICTOR S. MOORE ,  WENDI L. NUSBICKEL

IPC: H04M5/00 ,  G10L15/00

CPC classification number: H04M3/51 ,  G10L17/00 ,  H04M2201/41

Abstract: The present invention discloses a contact center with speaker identification and verification (SIV) capabilities. In the invention, a set of contact center components can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, and can provide skills based routing for assigning live agents to callers. The SIV component can analyze speech utterances to determine a speaker identify based upon biometric characteristics of the analyzed speech utterances. Additionally, the SIV component can process speech from contact center sessions. In one embodiment, the SIV component can prevent agent substitutions from occurring of which the call center is unaware. The SIV component can also be used to distinguish whether communication session content was spoken by a contact center agent or a caller.

Abstract translation: 本发明公开了具有说话人识别和验证（SIV）能力的联络中心。 在本发明中，一组联络中心组件可以提供与呼叫者的自动交互式通信，可以为等待与直播代理通信的呼叫者提供队列管理，并且可以提供基于技能的路由以将呼叫者分配给现场代理。 SIV组件可以基于所分析的语音话语的生物特征分析语音话语来确定说话者识别。 另外，SIV组件可以处理来自联络中心会话的语音。 在一个实施例中，SIV组件可以防止呼叫中心不知情的代理发生。 SIV组件也可用于区分通信会话内容是否由联络中心代理或呼叫者发言。

公开(公告)号：US20080159488A1

公开(公告)日：2008-07-03

申请号：US11645857

申请日：2006-12-27

Applicant: Chander Raja

Inventor： Chander Raja

IPC: H04M1/64

CPC classification number: H04M1/663 ,  G10L17/24 ,  H04M1/6505 ,  H04M3/42059 ,  H04M3/436 ,  H04M2201/41

Abstract: Verification of Caller identification, used independently of caller ID or as an adjunct to caller ID for caller verification by matching caller voice samples to voice samples previously stored. Verification algorithms can be implemented as a stand alone device connected to the telephone line or the interne, in software which can be a resident on a PSTN phone, mobile phone or an IP phone or resident on a computer. Voice samples of the current caller are recorded and compared a database of previously recorded voice samples. When a call is received for the first time, the caller records the caller's name which is stored into a database and correlated with the received caller ID information of the present caller, if such information was received. If no caller ID information is received, the voice sample is stored in the database with an indication of a lack of caller ID information. The collection and storage of voice samples allows the use of such samples for voice authentication if the caller calls again. When a caller calls again, the caller records the caller's name as the current caller's voice sample which is compared to the stored database. The enhanced accuracy will aid in acceptance and rejection decisions as well as decisions regarding the handling of incoming telephone calls and will aid in the retrieval of additional information regarding the caller if available.

Abstract translation: 来电者识别的验证，独立于来电显示器使用，或通过将来电者语音样本与之前存储的语音样本相匹配，作为呼叫者验证的呼叫者ID的附件。 验证算法可以实现为连接到电话线或互联网的独立设备，软件可以是驻留在PSTN电话，移动电话或IP电话上或驻留在计算机上的软件。 对当前呼叫者的语音样本进行记录并比较先前记录的语音样本的数据库。 当第一次接收到呼叫时，如果接收到这样的信息，则呼叫者记录存储在数据库中的呼叫者姓名，并与接收到的主叫方ID信息相关联。 如果没有接收到呼叫者ID信息，则语音样本被存储在数据库中，并且具有缺少呼叫者ID信息的指示。 语音样本的收集和存储允许使用这样的样本进行语音认证，如果呼叫者再次呼叫。 当呼叫者再次呼叫时，呼叫者将呼叫者的姓名记录为与存储的数据库进行比较的当前呼叫者的语音样本。 增强的准确性将有助于接受和拒绝决定以及关于接收电话呼叫的处理的决定，并将有助于检索关于呼叫者的附加信息（如果可用）。

公开(公告)号：US20080154609A1

公开(公告)日：2008-06-26

申请号：US12074032

申请日：2008-02-29

Applicant: Moshe Wasserblat ,  Barak Eilam ,  Oren Pereg ,  Ilan Kor

Inventor： Moshe Wasserblat ,  Barak Eilam ,  Oren Pereg ,  Ilan Kor

IPC: G10L11/00

CPC classification number: H04M3/36 ,  G06Q20/4016 ,  G10L17/26 ,  H04M3/385 ,  H04M2201/41 ,  H04M2203/6027

Abstract: A fraud detection method for generating a first fraud or fraud attempt probability, within an at least one captured or recorded interaction, is provided. The method comprises a scoring step for scoring an at least one voice belonging to an at least one tested speaker in the at least one captured or recorded interaction against an at least one voice print within an at least one entry in a voice print collection, the scoring step generating an at least one probability that the at least one voice in the captured or recorded interaction belongs to an at least one second speaker associated with the at least one voice print, said at least one probability represents the probability that the at least one captured or recorded interaction is fraudulent; and an auditing step for auditing the at least one probability and the at least one captured or recorded interaction.

Abstract translation: 提供了一种用于在至少一个捕获或记录的交互内产生第一欺诈或欺诈尝试概率的欺诈检测方法。 该方法包括评分步骤，用于根据至少一个语音打印集合中的至少一个条目中的至少一个语音打印，在至少一个被捕获或记录的交互中对属于至少一个测试说话者的至少一个语音进行评分， 所述至少一个概率表示所述至少一个概率代表所述至少一个概率，所述至少一个概率表示所述至少一个概率， 捕获或记录的互动是欺诈性的; 以及用于审核所述至少一个概率和所述至少一个捕获或记录的交互的审计步骤。

公开(公告)号：US20080015859A1

公开(公告)日：2008-01-17

申请号：US11769469

申请日：2007-06-27

Applicant: Brian NOVACK ,  Daniel MADSEN ,  Timothy THOMPSON

Inventor： Brian NOVACK ,  Daniel MADSEN ,  Timothy THOMPSON

IPC: G10L17/00

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/40145 ,  H04M3/38 ,  H04M7/006 ,  H04M7/0078 ,  H04M2201/41 ,  H04M2203/6045 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08

Abstract: An individual's identity is verifiable using voice biometrics. A voice biometric system includes a receiver configured to receive, from a remote communications device, a voice biometric sample of a party attempting to obtain a service from a remote system. The service is provided contingent on authentication of the party as the individual. The voice biometric system also includes a processor configured to compare the voice biometric sample received by the receiver to voice biometric information obtained from a storage to authenticate the identity of the party as the individual. The receiver and processor are provided within a communications network.

Abstract translation: 个人的身份可以使用语音生物识别来验证。 语音生物测定系统包括被配置为从远程通信设备接收尝试从远程系统获得服务的方的语音生物特征样本的接收机。 该服务是根据个人的身份认证提供的。 语音生物测定系统还包括处理器，其被配置为将由接收器接收的语音生物特征样本与从存储器获得的语音生物特征信息进行比较，以验证作为个体的一方的身份。 接收机和处理器设置在通信网络内。

公开(公告)号：US20080005575A1

公开(公告)日：2008-01-03

申请号：US11477613

申请日：2006-06-30

Applicant: Vinod Kumar Choyi ,  Bertrand Marquet

Inventor： Vinod Kumar Choyi ,  Bertrand Marquet

IPC: H04L9/00

CPC classification number: G07C9/00158 ,  H04M1/66 ,  H04M1/67 ,  H04M2201/41

Abstract: A method and apparatus are provided for authenticating a user of a mobile phone. While the user holds the phone to his or her ear, a microphone near the earpiece emits clicks into the user's ear. The speaker of the phone measures the response from the ear as an otoacoustic signal. A processor digitizes the measured otoacoustic signal to produce a received digital otoacoustic signature, and compares this with a stored digital otoacoustic signature of a legitimate user. If the signatures match, the phone is enabled. The invention allows secure authentication of mobile phones in a manner very natural and convenient to users.

Abstract translation: 提供了一种用于认证移动电话的用户的方法和装置。 当用户将手机保持在他或她的耳朵时，耳机附近的麦克风发出点击进入用户的耳朵。 手机的扬声器测量耳朵的响应作为耳声信号。 处理器将测量的耳声信号数字化，以产生接收的数字耳声特征，并将其与合法用户的存储数字耳声特征进行比较。 如果签名匹配，手机启用。 本发明允许以对用户非常自然和方便的方式对移动电话进行安全认证。

公开(公告)号：US20070286354A1

公开(公告)日：2007-12-13

申请号：US11448277

申请日：2006-06-07

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract translation: 公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。 在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。 目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。 该设备可以被配置为支持例如电话用户界面（TUI）。

公开(公告)号：US07274776B1

公开(公告)日：2007-09-25

申请号：US11049102

申请日：2005-02-02

Applicant: Robert Anthony Virzi ,  Marie Wenzel Meteer

Inventor： Robert Anthony Virzi ,  Marie Wenzel Meteer

IPC: H04M1/64

CPC classification number: H04M3/436 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2207/12

Abstract: Schemes for routing a call using caller identification are described herein. These schemes are termed “real caller ID” and can be capable of determining the identity of a calling party independent of a telephone number from which the call originated. According to one exemplary embodiment, a method of routing a call from a calling party to a receiving party may include accessing a database containing a plurality of voice templates of prior calling parties. Each voice template may have correlated therewith a call disposition parameter defined by the receiving party. Next, a voice response from the calling party may be compared with one of the plurality of voice templates stored in the database. Subsequently, the call may be routed to the receiving party based on a match between the voice response and the one of the plurality of voice templates.

Abstract translation: 这里描述了使用呼叫者识别来路由呼叫的方案。 这些方案被称为“真实呼叫者ID”，并且能够独立于发起呼叫的电话号码来确定主叫方的身份。 根据一个示例性实施例，将呼叫从呼叫方路由到接收方的方法可以包括访问包含多个先前呼叫方语音模板的数据库。 每个语音模板可以与接收方定义的呼叫处理参数相关联。 接下来，可以将来自主叫方的语音响应与存储在数据库中的多个语音模板中的一个进行比较。 随后，可以基于语音响应和多个语音模板中的一个之间的匹配将呼叫路由到接收方。