公开(公告)号：US11777788B2

公开(公告)日：2023-10-03

申请号：US17522534

申请日：2021-11-09

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, Jr.

IPC: H04L41/0631 ,  H04L41/0654 ,  G06N3/08

CPC classification number: H04L41/0636 ,  G06N3/08 ,  H04L41/0654

Abstract: In one embodiment, an issue analysis service obtains telemetry data from a plurality of devices in a network across a plurality of time intervals. The service detects a failure event in which a device in the network is in a failure state. The service clusters the telemetry data obtained prior to the failure event into rounds according to time intervals in which the telemetry data was collected. Each round corresponds to a particular time interval. The service applies a machine learning-based classifier to each one of the rounds of clustered telemetry data to identify one or more common traits appearing in the telemetry data for each round. The service generates a trait change report indicating a change in the one or more common traits appearing in the telemetry data across the rounds leading up to the failure event.

公开(公告)号：US11729353B2

公开(公告)日：2023-08-15

申请号：US17513427

申请日：2021-10-28

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  David C. White, Jr. ,  Magnus Mortensen

IPC: H04N7/15 ,  G06F3/0484 ,  G08B25/00 ,  H04L65/403

CPC classification number: H04N7/15 ,  G06F3/0484 ,  G08B25/009 ,  H04L65/403

Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.

公开(公告)号：US11695808B2

公开(公告)日：2023-07-04

申请号：US17462678

申请日：2021-08-31

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: H04L65/1069 ,  H04L65/403 ,  H04L12/18 ,  H04L65/1096 ,  H04L65/1073 ,  H04L65/401

CPC classification number: H04L65/1069 ,  H04L12/1818 ,  H04L65/1073 ,  H04L65/1096 ,  H04L65/401 ,  H04L65/403

Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.

公开(公告)号：US11663559B2

公开(公告)日：2023-05-30

申请号：US17324562

申请日：2021-05-19

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  David C. White, Jr. ,  Magnus Mortensen

IPC: G06Q10/1093 ,  G06F16/9038 ,  G06F16/9035

CPC classification number: G06Q10/1095 ,  G06F16/9035 ,  G06F16/9038

Abstract: A meeting system facilitates spontaneous social encounter between users with a meeting server. The meeting server obtains calendar data and user preferences associated with each user of a plurality of users. The meeting server also prompts a first user device associated with a first user, and a second user device associated with a second user, for a social encounter based on the calendar data and the user preferences. Responsive to obtaining acceptances from the first user and the second user, the meeting server facilitates the social encounter between the first user and the second user.

公开(公告)号：US20230129105A1

公开(公告)日：2023-04-27

申请号：US17512023

申请日：2021-10-27

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, Jr.

IPC: G06Q10/06

Abstract: A support server identifies and closes a gap in the coverage of existing Intellectual Capital (IC) modules. The support server obtains issue data from support cases including issue description data, diagnostic data, and resolution data for a particular support case. The support server separates the support cases into issue groups based on a similarity in the issue data. The support server associates a relevant IC module with one or more covered issue groups among the issue groups based on a majority of the support cases in the one or more issue groups including an indication of the relevant IC module in the issue data. The support server selects an uncovered issue group from the issue groups other than the one or more covered issue groups, and determines a new IC module to resolve support cases in the uncovered issue group.

公开(公告)号：US11514129B1

公开(公告)日：2022-11-29

申请号：US17069173

申请日：2020-10-13

Applicant: Cisco Technology, Inc.

Inventor： Deon Anthony Pillsbury ,  Felipe de Mello ,  David C. White, Jr. ,  Necati Cehreli

IPC: G06F9/445 ,  G06F16/957 ,  H04L67/025 ,  H04L67/00 ,  G06F40/103 ,  G06F16/958 ,  G06F8/61 ,  H04L67/75

Abstract: A method, computer system, and computer program product are provided for modifying a web application at runtime. A single-page web application is loaded by a web browser of a client, wherein the single-page web application exchanges data between the client and a server. An extension for the single-page web application is obtained. The extension is applied to the single-page web application, wherein applying the extension adds a new feature, or modifies an existing feature, of the single-page web application without reloading the single-page web application.

公开(公告)号：US11483248B2

公开(公告)日：2022-10-25

申请号：US17010635

申请日：2020-09-02

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  David C. White, Jr. ,  Jay K. Johnston ,  John M. Swartz ,  Matthew A. Silverman

IPC: H04L47/2425 ,  H04W28/02

Abstract: Techniques for dynamic prioritization of presenting devices in wireless deployments are provided. Data relating to a transmission between a first device and a second device is received, and the first device is classified as a presenting device for the transmission based on the data relating to the transmission. An access point (AP) providing connectivity to the first device is identified, and the AP is configured to prioritize traffic transmitted from the first device responsive to classifying the first device as the presenting device.

公开(公告)号：US11223799B1

公开(公告)日：2022-01-11

申请号：US17159646

申请日：2021-01-27

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  David C. White, Jr. ,  Magnus Mortensen

IPC: H04N7/15 ,  G06F3/0484 ,  G08B25/00 ,  H04L29/06

Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.

公开(公告)号：US11115276B2

公开(公告)日：2021-09-07

申请号：US16883170

申请日：2020-05-26

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Michael Robertson ,  Magnus Mortensen ,  David C. White, Jr.

IPC: G06F15/177 ,  H04L12/24 ,  H04L12/26

Abstract: Aspects of the disclosed technology address the problems of manually identifying and optimizing service chain (SC) performance bottlenecks by providing solutions for automatically identifying and tuning various SC parameters. In some aspects, a SC optimization process of the disclosed technology includes the replication or cloning of a SC for which traffic flow is to be optimized. Traffic flows for the production chain can then be simulated over one or more SC clones to identify and tune individual system parameters, for example, to determine if the simulated changes produce a positive, negative, or neutral change in flow performance. Systems and machine-readable media are also provided.

公开(公告)号：US10684935B2

公开(公告)日：2020-06-16

申请号：US15923334

申请日：2018-03-16

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr. ,  Michael James Robertson

IPC: G06F11/00 ,  G06F11/36 ,  G06N3/08

Abstract: In one embodiment, a server creates a reproduction environment of a particular condition of a particular device, the reproduction environment having a device under test (DUT) representative of the particular device, and also being seeded with features regarding the particular condition. The server generates a plurality of models for reaching a target state of the particular condition, each of the plurality of models having differing actions. According to the techniques herein, the server then iteratively refines a minimal model based on the actions of the plurality of models and whether those actions during testing of the DUT get closer to or further from the target state. In response to determining that the minimal model can no longer be further refined during the iterative refining, the server then stores the minimal model as a solution model indicating a given minimal set and order of actions required to reach the target state.