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公开(公告)号：US20210136228A1
公开(公告)日：2021-05-06
申请号：US16670301
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed are various implementations directed to context-aware dynamic determinations for DNI insertion of phone numbers into web-based advertisements where different phone numbers are assigned and deployed (e.g., using JavaScript or other approaches) based on both the channel and the context in which the advertisement being deployed.
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公开(公告)号：US20210136207A1
公开(公告)日：2021-05-06
申请号：US17026164
申请日：2020-09-19
Applicant: TALKDESK INC.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: H04M3/51 , G10L15/22 , G10L13/047 , G10L15/18 , G10L13/033 , G10L13/00
Abstract: A Virtual Agent is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual Agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual Agents are able to answer customer questions and provide information to address their issues. Virtual Agents transfer calls to human agents if they cannot address customer issues.
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公开(公告)号：US20210136204A1
公开(公告)日：2021-05-06
申请号：US16668300
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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24.发明申请公开(公告)号：US20210133820A1
公开(公告)日：2021-05-06
申请号：US16668448
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for chat advertisement includes: monitoring a chat session between a customer and an agent of a contact center; determining an ad based on the monitoring; determining a time or an event to send the ad to the customer; and sending the ad to the customer when the time or the event occurs. A system for chat advertisement includes: a processor configured to monitor a chat session between a customer and an agent, for at least one of context, keywords, tones, emotions, demographics, psychographics, or an identifier of the customer, and to provide an ad to a device of the customer during the chat session pursuant to the monitoring; and a database for storing the ad.
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25.发明申请公开(公告)号：US20210133805A1
公开(公告)日：2021-05-06
申请号：US16668534
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for proactive marketing includes: receiving information that an event is expected to happen or is happening; determining attributes of customers that will be affected by the event; and taking action based on the determined attributes. A system for proactive marketing includes: an intelligent database for storing interaction data of customers; and a data management platform (DMP) configured to receive customer data from the intelligent database, determine attributes of customers that will be affected by an event, and take action based on the determined attributes. A proactive marketing platform includes: data sources; and a marketing and ad platform configured to receive data from the data sources, determine attributes based on the data; and take action based on the determined attributes.
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Patent Agency Ranking
26.发明申请公开(公告)号：US20210133776A1
公开(公告)日：2021-05-06
申请号：US16668400
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for signature extraction in a data management platform (DMP) includes receiving personally identifiable information (PII) data of customers from one or more clients at the DMP; generating non-PII data using the PII data; and building a signature for each of the customers using the non-PII data. The method further comprises generating a customer DNA for each customer, using the PII data and the signatures. The method further comprises generating segments for each customer using the PII data. The method further comprises generating segments for each customer using the non-PII data. The non-PII data comprises at least one of an ID (identifier), signature, psychographics, and demographics of each customer. The DMP is further configured to generate a signature of each customer. The signature is unique for each customer and the identity of the customer is not known.
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公开(公告)号：US20210133763A1
公开(公告)日：2021-05-06
申请号：US16668332
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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公开(公告)号：US20210133533A1
公开(公告)日：2021-05-06
申请号：US16668399
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: G06N3/00 , G06N5/04 , G06N5/02 , G06N20/00 , G06Q30/00 , G10L15/30 , G10L15/22 , G10L15/18 , G10L13/033 , G10L13/04
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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29.发明申请公开(公告)号：US20210125233A1
公开(公告)日：2021-04-29
申请号：US16666862
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
IPC: G06Q30/02
Abstract: A system of data activation includes a data management platform (DMP) configured to receive segments for customers, create an audience of customers using the segments, and activate against at least some of the segments; and an intelligent database configured to store the segments. A system for data segmentation for customers includes a DMP configured to receive data from sources, to receive a request for a segment, and to generate at least one segment using the data; and an intelligent database configured to store the at least one segment.
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公开(公告)号：US20210124838A1
公开(公告)日：2021-04-29
申请号：US16666832
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A data management platform (DMP) integrates data by anonymously integrating data streams from data sources. The DMP consolidates and unifies audiences for cross channel and contextual targeting. The DMP provides analytics by providing audience insights. The DMP activates against specific segments. The DMP provides insights, such as audience intelligence and segmentation. By integrating the data sets, richer audience profiles can be created. This allows insights to enhance the web experience, fuel strategic direction, and build audience segments for targeting. Insights provide dashboard access for a client's own data, and/or comprehensive data based on multiple clients' data. An intelligent database is a database of data pertaining to agents, users, interactions, and clients. Unique data can be extracted, inferred, and/or correlated from the intelligent database. The intelligent database comprises a repository of every interaction with associated entities and features, and enables real-time analytics and data-driven business decisions.
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