公开(公告)号：US20210328947A1

公开(公告)日：2021-10-21

申请号：US17364601

申请日：2021-06-30

Applicant: Open Text Corporation

Inventor： James Matthew Downs ,  Byron Steven Pruitt ,  Jeffrey Alan Cole ,  Anthony Wiley

IPC: H04L12/58 ,  G06F16/93 ,  G06F40/186

Abstract: One embodiment comprises a non-transitory computer readable medium comprising computer-executable instructions executable to access a conversation-enabled document and expose the conversation-enabled document on a conversation channel as a conversation into the conversation-enabled document. The conversation-enabled document can comprise a conversation component for controlling a conversation interface into the conversation-enabled document, the conversation component specifying conversation steps, routing between conversation steps and a document variable to accept a conversation participant response. The computer-executable instructions can be executable to set a document variable value in the conversation-enabled document based on the participant response received via the conversation interface; and render the conversation-enabled document to a response channel using the document variable and the page template.

公开(公告)号：US11095577B2

公开(公告)日：2021-08-17

申请号：US16459360

申请日：2019-07-01

Applicant: Open Text Corporation

Inventor： James Matthew Downs ,  Byron Steven Pruitt ,  Jeffrey Alan Cole ,  Anthony Wiley

IPC: H04L12/58 ,  G06F16/93 ,  G06F40/186

Abstract: One embodiment comprises a non-transitory computer readable medium comprising computer-executable instructions executable to access a conversation-enabled document and expose the conversation-enabled document on a first conversation channel as a conversation into the conversation-enabled document. The conversation-enabled document can comprise a conversation component for controlling a conversation interface into the conversation-enabled document, the conversation component specifying conversation steps, routing between conversation steps and a document variable to accept a conversation participant response. The computer-executable instructions can be executable to set a document variable value in the conversation-enabled document based on the participant response received via the conversation interface; and render the conversation-enabled document to a second channel using the document variable and the page template.