ENHANCED CONTENT SUBMISSIONS FOR SUPPORT CHATS

    公开(公告)号:US20230057821A1

    公开(公告)日:2023-02-23

    申请号:US17445529

    申请日:2021-08-20

    Applicant: KYNDRYL, INC.

    Abstract: A computer-implemented method, a computer system and a computer program product enhance content submissions of support chats. The method includes acquiring a support request from a user, wherein the support request includes a content submission. The content submission is selected from a group consisting of audio data, image data and text data. The method also includes determining a classification of the support request based on a request type. The method further includes obtaining a set of requirements for the support request from a server based on the determined classification. In addition, the method includes determining that the content submission does not meet the set of requirements. Lastly, the method includes generating an augmented reality inspector to assist the user in adding content to meet the set of requirements in response to the set of requirements not being met by the content submission.

    Multi-destination probabilistic data replication

    公开(公告)号:US11556562B1

    公开(公告)日:2023-01-17

    申请号:US17388593

    申请日:2021-07-29

    Applicant: Kyndryl, Inc.

    Abstract: Disclosed embodiments provide techniques for multi-destination probabilistic data replication. Data transfer occurs over multiple time intervals. A data image to be transferred is divided into chunks. A manifest is created that lists each chunk and specifies an order, such that the data image can be reconstructed at its destination. The manifest is sent to the destination. The chunks may be sent to the destination, or to an aggregator site that then forwards the chunks to the destination. The chunks are reassembled at the destination based on information in the manifest. A probabilistic function is used to select an aggregator site based on an efficacy. The efficacy is based on a reward function that is computed for destinations for each time interval. A data transfer policy is periodically updated with a new efficacy value which is used for adjustment of the probabilistic function.

    Respirator acoustic amelioration
    27.
    发明授权

    公开(公告)号:US11523200B2

    公开(公告)日:2022-12-06

    申请号:US17208079

    申请日:2021-03-22

    Applicant: KYNDRYL, INC.

    Abstract: An acoustic signal is received from a first user. The acoustic signal of the first user includes a verbal utterance related to the first user. A set of one or more non-verbal sensor readings may be detected from a set of one or more sensors of a wearable device. The wearable device is worn by the user concurrent with the verbal utterance. A verbal distortion factor may be determined based on an acoustic adjustment model and in response to the set of non-verbal sensor readings. An adjusted verbal utterance related to the first user may be generated. The adjusted verbal utterance may be generated from the verbal utterance and based on the verbal distortion factor. The adjusted verbal utterance may be provided to a voice output.

    FINGER CONTROL OF WEARABLE DEVICES
    28.
    发明申请

    公开(公告)号:US20220083182A1

    公开(公告)日:2022-03-17

    申请号:US17022651

    申请日:2020-09-16

    Applicant: KYNDRYL, INC.

    Abstract: An object approaching a wearable device of a user is identified. In response to determining that the approaching object is a previously identified target of the user, one or more applications displayed in a user interface of the wearable device, and how said one or more applications are organized on the user interface of the wearable device, are modified based on the identified approaching object. The modified user interface is displayed to the user.

    Enhanced content submissions for support chats

    公开(公告)号:US11855933B2

    公开(公告)日:2023-12-26

    申请号:US17445529

    申请日:2021-08-20

    Applicant: KYNDRYL, INC.

    Abstract: A computer-implemented method, a computer system and a computer program product enhance content submissions of support chats. The method includes acquiring a support request from a user, wherein the support request includes a content submission. The content submission is selected from a group consisting of audio data, image data and text data. The method also includes determining a classification of the support request based on a request type. The method further includes obtaining a set of requirements for the support request from a server based on the determined classification. In addition, the method includes determining that the content submission does not meet the set of requirements. Lastly, the method includes generating an augmented reality inspector to assist the user in adding content to meet the set of requirements in response to the set of requirements not being met by the content submission.

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