-
公开(公告)号：US20080250336A1
公开(公告)日：2008-10-09
申请号：US12144373
申请日：2008-06-23
CPC分类号： G06Q10/107
摘要： The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.
-
公开(公告)号：US07120671B2
公开(公告)日：2006-10-10
申请号：US10626191
申请日：2003-07-24
IPC分类号： G06F15/16
CPC分类号： H04L51/30
摘要： An example of a solution provided here comprises: receiving a message from a sender; providing the message to a recipient; and in response to a request from the sender, automatically transmitting multiple-party receipt notifications to a number of persons. Thus a number of persons may be notified that the recipient has been provided with the content of the message. In some cases, such a solution may comprise providing limits for the multiple-party receipt notifications.
摘要翻译： 这里提供的解决方案的示例包括：从发送者接收消息; 向接收者提供消息; 并且响应于来自发送者的请求，自动向多个人传送多方接收通知。 因此，可以通知许多人已经向接收者提供了消息的内容。 在某些情况下，这种解决方案可能包括为多方接收通知提供限制。
-
公开(公告)号：US07092510B2
公开(公告)日：2006-08-15
申请号：US10755827
申请日：2004-01-12
CPC分类号： H04M3/4285 , H04M3/42068 , H04M2203/2011
摘要： In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
摘要翻译： 在本发明的方法中，服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫，呼叫者将会听到听众的选择列表，其中包括但不限于最新消息，主叫方位置的天气，财务头条或 音乐台的选择（例如通过有线电视）。 然后，主叫方会将其/首选项输入或输入到键盘中，并进行选择。 如果呼叫者不喜欢选择，则呼叫者可以说出另一个选择，或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后，当相同的客户再次呼叫一次或多次时，系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。
-
24.发明授权Method and apparatus for providing entitlement information for interactive support 有权用于提供交互式支持的权利信息的方法和装置公开(公告)号：US06976067B2
公开(公告)日：2005-12-13
申请号：US09947881
申请日：2001-09-06
IPC分类号： G06F9/44 , G06F15/173
CPC分类号： G06F9/453
摘要： A method, apparatus, and computer instructions for providing real-time user support. Monitoring is performed for a user input selecting a particular option on a desktop in the data processing system. In response to detecting the user input, a request is generated for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided. The request is sent to initiate a communication link for real-time user support.
摘要翻译： 一种用于提供实时用户支持的方法，装置和计算机指令。 对于在数据处理系统中的桌面上选择特定选项的用户输入执行监视。 响应于检测到用户输入，生成用于实时用户支持的请求，其中该请求包括用于确定要提供的支持类型的授权信息。 发送请求以发起用于实时用户支持的通信链路。
-
公开(公告)号：US06938057B2
公开(公告)日：2005-08-30
申请号：US09316752
申请日：1999-05-21
CPC分类号： G06F11/1464 , Y10S707/959 , Y10S707/99955
摘要： A method and apparatus in a distributed data processing system for backing up data on a computer. A backup image of the data in the computer is created, wherein the backup image is stored in a location in the computer. The backup image from the location in the computer is requested by a server.
摘要翻译： 用于在计算机上备份数据的分布式数据处理系统中的方法和装置。 创建计算机中数据的备份映像，其中备份映像存储在计算机中的某个位置。 来自计算机中的位置的备份映像由服务器请求。
-
26.发明授权Employing speech recognition and capturing customer speech to improve customer service 有权采用语音识别和采集客户演讲来改善客户服务公开(公告)号：US06915246B2
公开(公告)日：2005-07-05
申请号：US10015290
申请日：2001-12-17
IPC分类号： G10L21/028 , G06G7/48
CPC分类号： G10L21/028
摘要： The present invention comprises receiving speech input from two or more speakers, including a first speaker (such as a customer service representative for example); blocking a portion of the speech input that originates from the first speaker; and processing the remaining portion of the speech input with a computer. The blocking and processing are real-time processes, completed during a conversation. One example is a method for de-cluttering speech input for better automatic processing, by removing all but the pertinent words spoken by a customer. Another example is a system for executing methods of the present invention. A third example is a set of instructions on a computer-usable medium, or resident in a computer system, for executing methods of the present invention.
摘要翻译： 本发明包括从包括第一扬声器（例如客户服务代表）的两个或更多个扬声器接收语音输入; 阻止来自第一扬声器的语音输入的一部分; 以及用计算机处理语音输入的剩余部分。 阻塞和处理是实时进程，在对话期间完成。 一个例子是通过去除客户说出的所有相关词语之外的语音输入去混乱的方法来实现更好的自动处理。 另一个例子是用于执行本发明的方法的系统。 第三个示例是用于执行本发明的方法的计算机可用介质上或驻留在计算机系统中的一组指令。
-
公开(公告)号：US06912676B1
公开(公告)日：2005-06-28
申请号：US09389192
申请日：1999-09-02
IPC分类号： G06F11/00 , G06F11/273
CPC分类号： G06F11/2294
摘要： A system administrator or service provider executes the risk assessment script that automatically performs a series of hardware, software, and firmware tests on the system. Each test provides the administrator/service provider with a determination output that is standardized into risk assessment levels. Depending on the type of test and the risk level assigned to the determination from the test, the administrator/service provider can recommend various courses of action to reduce the risk to the system.
摘要翻译： 系统管理员或服务提供商执行风险评估脚本，自动执行系统上的一系列硬件，软件和固件测试。 每个测试都向管理员/服务提供商提供了将其标准化为风险评估水平的确定输出。 根据测试类型和分配给测试确定的风险级别，管理员/服务提供商可以推荐各种操作方法，以降低系统的风险。
-
公开(公告)号：US06885732B2
公开(公告)日：2005-04-26
申请号：US10383851
申请日：2003-03-06
CPC分类号： H04M1/7255 , H04M1/652 , H04M3/53333 , H04M3/53358 , H04M2203/301
摘要： A method and implementing processing system are provided in which, in addition to normal playback modes, users of voice mail devices are enabled to select a vignette playback mode in which shortened versions of received messages are played back to the user. In one embodiment, a user is able to have the shortened versions or vignettes played back sequentially without interruption. In another embodiment, the user may select to pause after each playback in order to manage or otherwise dispose of the played message. In yet another embodiment, the user is enabled to select vignette mode playback default values including, but not limited to, selecting which portion of received messages are to be played back, and the duration of each vignette message playback. The user is also enabled to input new vignette playback values in place of the default values for each received message or group of received messages. User inputs and menu options are implemented using any input and/or selection means including, but not limited to, voice recognition and voice processing methodologies, device button selection with reference to a displayed “soft” menu, voiced menu presentation from the receiving device, voiced input from a user, and/or wireless or hard-wired stylus input from a user.
摘要翻译： 提供了一种方法和实现处理系统，其中除了正常播放模式之外，语音邮件设备的用户能够选择其中向用户播放所接收的消息的缩短版本的小插曲重放模式。 在一个实施例中，用户能够顺序地播放缩短的版本或小插曲而不中断。 在另一个实施例中，用户可以选择在每次重放之后暂停，以管理或以其他方式处理所播放的消息。 在另一个实施例中，用户能够选择晕影模式播放默认值，包括但不限于选择要播放的接收到的消息的哪一部分以及每个晕影消息重放的持续时间。 用户还可以输入新的小插曲重放值，代替每个接收到的消息或接收到的消息组的默认值。 使用包括但不限于语音识别和语音处理方法的任何输入和/或选择装置来实现用户输入和菜单选项，参考所显示的“软”菜单的设备按钮选择，来自接收设备的有声菜单呈现， 来自用户的有声输入，和/或来自用户的无线或硬接线触控笔的输入。
-
公开(公告)号：US06801965B2
公开(公告)日：2004-10-05
申请号：US10121564
申请日：2002-04-11
IPC分类号： G06F300
CPC分类号： G06F3/0601 , G06F5/065 , G06F2003/0691 , G06F2003/0697
摘要： A method and system are provided in which broadcast signals are received and converted into data streams for processing. A user is enabled to select preferred broadcast stations for monitoring and signals from the selected stations are converted into digital data streams which are input to first-in first-out (FIFO) memory units to enable a local storage of a segment of predetermined duration of broadcast signals on different FIFO tracks in a user receiving device. The FIFO is dynamically allocated for the selected stations and as each FIFO memory for each selected station becomes full, old information or content is moved out of memory as new information or content is applied to the FIFO. The receiving device includes means for enabling a user to move forward or backward within the stored segment. Partitions or markers are provided to separate broadcast content items, such as sequentially played songs within the stored segment, to enable incremental movement to selected positions within the stored segment. Sections of stored segments which are selected for user processing are copied to separate memory locations for access to avoid interference with the continuing FIFO storage of received broadcast signals.
摘要翻译： 提供一种方法和系统，其中广播信号被接收并转换成用于处理的数据流。 用户能够选择用于监视的优选广播站，并且来自所选择的站的信号被转换成数字数据流，其被输入到先进先出（FIFO）存储器单元，以使得能够本地存储预定持续时间的段 在用户接收设备中的不同FIFO轨道上的广播信号。 为所选择的站动态地分配FIFO，并且当新的信息或内容被应用于FIFO时，由于每个所选站的每个FIFO存储器变为满，旧的信息或内容被移出存储器。 接收设备包括用于使用户能够在所存储的段内向前或向后移动的装置。 提供分区或标记以分离广播内容项，例如在所存储的段内的顺序播放的歌曲，以使得能够向所存储的段内的选定位置进行增量移动。 被选择用于用户处理的存储段的段被复制到用于访问的分离的存储器位置，以避免对所接收的广播信号的连续FIFO存储的干扰。
-
公开(公告)号：US06493729B2
公开(公告)日：2002-12-10
申请号：US09404277
申请日：1999-09-23
IPC分类号： G06F1730
CPC分类号： G06F11/2069 , Y10S707/99952 , Y10S707/99953 , Y10S707/99955
摘要： The automated splitting process begins by setting appropriate names and values for the new and old filesystems, physical volumes, and logs. Logs are updated for the split. Next, names and values are checked for validity and to see that a specified value is not contrary to the operating system's parameters. The split is performed with specified copies placed into specified logical volumes and filesystems. The automated merging process begins by setting appropriate names and values for log files, and by setting filesystem names to be merged and synchronized. Logs are updated for the merge. Next, names and values are checked for validity and to see that a specified value is not contrary to the operating system's parameters. The secondary filesystem is deleted, and the logical volumes are merged, creating the mirror out of the secondary filesystem.
摘要翻译： 自动拆分过程首先为新旧文件系统，物理卷和日志设置适当的名称和值。 日志更新为拆分。 接下来，检查名称和值的有效性，并看到指定的值不违反操作系统的参数。 拆分使用指定的副本放在指定的逻辑卷和文件系统中执行。 自动合并过程开始于为日志文件设置适当的名称和值，并设置要合并和同步的文件系统名称。 更新日志以进行合并。 接下来，检查名称和值的有效性，并看到指定的值不违反操作系统的参数。 辅助文件系统被删除，逻辑卷被合并，从二级文件系统创建镜像。
-
-
-
-
-
-
-
-
-
搜索结果
73 条记录 (耗时 0.031 秒)
