公开(公告)号：US08817062B2

公开(公告)日：2014-08-26

申请号：US13248969

申请日：2011-09-29

Applicant: Jamie C. Howarter ,  Charles M. Lesher

Inventor： Jamie C. Howarter ,  Charles M. Lesher

IPC: H04N7/14 ,  H04M11/00 ,  H04M1/56

CPC classification number: H04N7/147 ,  H04L65/1069 ,  H04L65/1096 ,  H04M3/42042 ,  H04M2201/50 ,  H04N21/4788 ,  H04N21/4882

Abstract: Novel tools and techniques to enable video enhancements identifying the calling party of an incoming telephone call. In an aspect of some such tools, a video message from the calling party is sent to the receiving party through a communication channel in the provider network. Upon receiving an incoming telephone call at the provider network, the video message can be associated with the incoming telephone call, and routed to a set-top unit (also referred to herein as a “set-top box”) associated with the receiving party. The set-top unit might communicate with a visual display screen (e.g., a television), and/or cause the visual display screen to show the video message for the receiving party as an indication of the incoming telephone call and identification of the calling party.

Abstract translation: 新的工具和技术，用于启用识别来电电话的主叫方的视频增强功能。 在一些这样的工具的一个方面，来自主叫方的视频消息通过提供商网络中的通信信道被发送到接收方。 在提供商网络上接收到进入的电话呼叫时，视频消息可以与进入的电话呼叫相关联，并被路由到与接收方相关联的机顶单元（在本文中也称为“机顶盒”） 。 机顶单元可以与视觉显示屏幕（例如，电视机）进行通信，和/或使视觉显示屏幕显示接收方的视频消息作为呼入电话的指示和主叫方的标识 。

公开(公告)号：US20140168353A1

公开(公告)日：2014-06-19

申请号：US14108039

申请日：2013-12-16

Applicant: DAVID JOHN GWILT ,  ALEXANDER EDWARD NANCEKIEVILL

Inventor： DAVID JOHN GWILT ,  ALEXANDER EDWARD NANCEKIEVILL

IPC: H04N7/15 ,  H04M3/56

CPC classification number: H04N7/15 ,  H04M3/567 ,  H04M3/568 ,  H04M7/0027 ,  H04M7/0039 ,  H04M2201/22 ,  H04M2201/50 ,  H04N7/147

Abstract: We describe a method of synchronising a teleconference comprising audio carried on a telephone network and a digital data stream carried on a computer network. Audio at a first node is characterised to determine audio characterising data. A digital data stream for the teleconference is also input at the first node and the audio characterising data is inserted into the digital data stream and forwarded over the network. The audio and digital data streams are received separately at a second node of the system, and the audio characterising data is extracted from the digital data stream and processed in conjunction with the received audio to determine a first-second node time offset. The audio and digital data streams are then synchronising by adjusting, for example, a relative time delay of the received audio and digital streams at the second node responsive to the determined time offset.

Abstract translation: 我们描述了一种同步电话会议的方法，其包括电话网络上承载的音频和在计算机网络上承载的数字数据流。 第一节点处的音频的特征在于确定音频表征数据。 用于电话会议的数字数据流也被输入到第一节点，并且音频表征数据被插入到数字数据流中并通过网络转发。 音频和数字数据流在系统的第二个节点被单独接收，并且从数字数据流中提取音频表征数据，并结合所接收的音频进行处理以确定第一秒的节点时间偏移量。 音频和数字数据流然后通过例如响应于所确定的时间偏移调整接收到的音频和第二节点上的数字流的相对时间延迟来同步。

公开(公告)号：US08749608B2

公开(公告)日：2014-06-10

申请号：US13466220

申请日：2012-05-08

Applicant: Shengmin Zhan

Inventor： Shengmin Zhan

IPC: H04N7/14 ,  H04M3/523

CPC classification number: H04N7/14 ,  H04L65/1069 ,  H04L65/40 ,  H04L65/80 ,  H04M3/42365 ,  H04M3/5232 ,  H04M3/5235 ,  H04M2201/50

Abstract: A method for arranging an agent of a call center includes: receiving a video call request sent by a user, and determining an agent capable of providing a service for the user according to the video call request; calculating video quality of the agent capable of providing a service for the user, and obtaining a requirement of the user corresponding to the video call request; if the calculated video quality of the agent meets the requirement of the user, allocating the agent with the video quality meeting the requirement of the user to the user; otherwise, putting the user into a queue for queuing.

Abstract translation: 一种用于安排呼叫中心的代理的方法包括：接收用户发送的视频呼叫请求，并根据视频呼叫请求确定能够为用户提供服务的代理; 计算能够为用户提供服务的代理的视频质量，并获得对应于视频呼叫请求的用户的要求; 如果代理的计算视频质量满足用户的要求，则将视频质量分配给用户的要求; 否则，将用户置入排队队列。

公开(公告)号：US08745257B1

公开(公告)日：2014-06-03

申请号：US13210820

申请日：2011-08-16

Applicant: Ildar Karimov ,  Vasily Filippov

Inventor： Ildar Karimov ,  Vasily Filippov

IPC: G06F15/16

CPC classification number: H04M3/4878 ,  G06Q30/0241 ,  H04M2201/50

Abstract: A system downloads a video from a remote server to a local server residing on a mobile device. The video is packaged in a first protocol, where the first protocol is selected based on a preferred download compatibility associated with the mobile device and the remote server. The system converts, on the local server, the video packaged in the first protocol to a video packaged in a second protocol. The second protocol is selected based on a capability of a video controller, residing on the mobile device, to render the video using the second protocol. The system transmits the video packaged in the second protocol from the local server to the video controller. Using the video controller, the system renders the video packaged in the second protocol on the mobile device.

Abstract translation: 系统将视频从远程服务器下载到驻留在移动设备上的本地服务器。 视频被封装在第一协议中，其中基于与移动设备和远程服务器相关联的优选的下载兼容性来选择第一协议。 该系统在本地服务器上将在第一协议中打包的视频转换成以第二协议打包的视频。 基于驻留在移动设备上的视频控制器的能力来选择第二协议，以使用第二协议呈现视频。 系统将从第二协议打包的视频从本地服务器传输到视频控制器。 使用视频控制器，系统将视频打包在移动设备上的第二协议中。

公开(公告)号：US20140118469A1

公开(公告)日：2014-05-01

申请号：US14126802

申请日：2012-06-06

Applicant: David John Gwilt ,  Alexander Edward Nancekievill

Inventor： David John Gwilt ,  Alexander Edward Nancekievill

IPC: H04N7/15

CPC classification number: H04N7/15 ,  H04M3/567 ,  H04M3/568 ,  H04M7/0027 ,  H04M7/0039 ,  H04M2201/22 ,  H04M2201/50 ,  H04N7/147

Abstract: We describe a system for automatic setup of an audio/computer teleconference. The system comprises node units each having a phone connection, a telephone network connection, at least one computer network connection; and a system control server. The node unit comprises code to: transmit an outgoing audio announce message into a potential conference call via said telephone network audio connection, identifying the node unit; receive via the network audio connection an incoming audio announce message from a conference call to which the node unit is already connected; determine from the incoming message, an identifier for a remote node unit connecting to the conference call; and transmit to the server, via the computer network, identifiers for the local and remote node units. The server comprises code to: receive the node unit identifiers and provide computer equipment connection data to computer equipment at node.

Abstract translation: 我们描述一个自动设置音频/电脑电话会议的系统。 该系统包括各自具有电话连接，电话网络连接，至少一个计算机网络连接的节点单元; 和系统控制服务器。 节点单元包括用于经由所述电话网络音频连接将出局音频通告消息发送到潜在电话会议的代码，识别节点单元; 通过网络音频连接接收来自节点单元已经连接到的电话会议的传入音频通知消息; 从传入消息中确定连接到电话会议的远程节点单元的标识符; 并通过计算机网络向服务器发送本地和远程节点单元的标识符。 服务器包括以下代码：接收节点单元标识符，并向节点处的计算机设备提供计算机设备连接数据。

公开(公告)号：US20140104369A1

公开(公告)日：2014-04-17

申请号：US13651674

申请日：2012-10-15

Applicant: BANK OF AMERICA CORPORATION

Inventor： Matthew A. Calman ,  Alicia C. Jones ,  Elizabeth S. Votaw ,  Rajat Agrawal ,  Wanwen Han ,  Su Liu ,  Nir Rachmel ,  Lynn Streja ,  Cameron Jungeun Park-Hur ,  James Robert Grimsley

IPC: H04N7/14

CPC classification number: H04L12/1822 ,  G06Q30/016 ,  H04L12/1813 ,  H04M3/51 ,  H04M3/5238 ,  H04M3/567 ,  H04M2201/38 ,  H04M2201/50 ,  H04N7/15

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for providing functionality to users during a hold period prior to conducting a customer-service video conference. In specific embodiments of the present invention, the user is able to exit the video conferencing application during the hold period and be subsequently notified when the hold period is about to end and the video conference about to start. Such exiting of the video conference application and subsequent notification of the imminence of the video conference, allows for the user to perform other functions/execute other applications on the device while being assured that the user will have opportunity to conduct the video conference when the user's position in the hold period queue indicates they are next in line for conducting the video conference.

Abstract translation: 本发明的实施例涉及用于在进行客户服务视频会议之前的保持期间向用户提供功能的系统，方法和计算机程序产品。 在本发明的具体实施例中，用户能够在保持期间退出视频会议应用，并且当保持期即将结束并且视频会议即将开始时随后被通知。 视频会议应用的这种退出和随后的视频会议的通知允许用户在设备上执行其他功能/执行其他应用，同时确保用户将有机会在用户的视频会议 持续时间队列中的位置表示它们在下一行进行视频会议。

公开(公告)号：US20140049593A1

公开(公告)日：2014-02-20

申请号：US13585780

申请日：2012-08-14

Applicant: Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04N7/14

CPC classification number: H04N7/147 ,  G06K9/00 ,  G06K9/00221 ,  H04M3/51 ,  H04M3/5183 ,  H04M2201/50 ,  H04M2203/252 ,  H04M2203/306 ,  H04M2203/6009

Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

Abstract translation: 提出了一种用于在视频联络中心环境中保护客户隐私和使用人脸识别的代理的方法，装置和计算机程序产品。 视频通话由客户发起到联络中心。 当客户的音频被提供给联络中心的代理时，客户视频被静音。 确定面部是否存在于客户的视频图像中。 当在客户的视频图像中确定面部存在时，则启用客户的视频。 当客户的视频图像中不存在脸部时，通知客户，以便客户可以采取适当的动作。

公开(公告)号：US08595296B2

公开(公告)日：2013-11-26

申请号：US11957599

申请日：2007-12-17

Applicant: Paul Berberian ,  Todd Vernon

Inventor： Paul Berberian ,  Todd Vernon

IPC: G06F15/16

CPC classification number: H04L65/403 ,  H04L65/1069 ,  H04L65/4038 ,  H04L65/60 ,  H04L65/605 ,  H04L65/607 ,  H04L67/141 ,  H04M3/42221 ,  H04M3/567 ,  H04M7/0072 ,  H04M2201/50 ,  H04Q2213/13034 ,  H04Q2213/1324 ,  H04Q2213/13389

Abstract: A system, method and computer program product having instructions stored thereon for automatically data streaming a multiparty conference session comprises receiving an Internet-based interface at a session moderator, said Internet-based interface configured for said session moderator to enter a request for data streaming a multiparty conference session, automatically establishing a data stream of said conferencing session, without any human intervention, wherein establishing said automated data stream includes: recording the multiparty conference session, and data streaming the multiparty conference session to listen-only participants thereby enabling listen-only participants to connect to the multiparty conference session without using additional conference ports and/or conference resources.

公开(公告)号：US20130293663A1

公开(公告)日：2013-11-07

申请号：US13858618

申请日：2013-04-08

Applicant: Samsung Electronics Co., Ltd.

Inventor： Woo-yong CHANG ,  Seung-dong Yu ,  Se-jun Park ,  Min-jeong Moon

IPC: H04N7/14

CPC classification number: H04N7/147 ,  G06F3/0412 ,  G06F3/04883 ,  G06F3/1454 ,  G09G2340/12 ,  G09G2340/125 ,  H04M1/00 ,  H04M1/72519 ,  H04M7/0027 ,  H04M2201/50 ,  H04M2250/62 ,  H04N7/148 ,  H04N2007/145

Abstract: Disclosed is a control method for a display apparatus and a mobile terminal which includes a camera for taking a photograph and generating an image; a voice input unit which is used to input a voice; a user input unit which receives a user's input; a display unit which displays the image thereon; a wireless communication unit which communicates with a counterpart mobile terminal through a wireless network; and a controller which performs a video call by transmitting to the counterpart mobile terminal video call data comprising a video generated by the camera and a voice input by the voice input unit according user input, displays on the display unit a shared image during the video call, and transmits to the counterpart mobile terminal the shared image added to the video call data.

Abstract translation: 公开了一种用于显示装置和移动终端的控制方法，其包括用于拍摄照片并产生图像的照相机; 用于输入声音的语音输入单元; 用户输入单元，其接收用户的输入; 在其上显示图像的显示单元; 无线通信单元，其通过无线网络与对方的移动终端进行通信; 以及控制器，通过向对方的移动终端发送包括由摄像机产生的视频的视频呼叫数据和由用户输入的语音输入单元输入的语音来执行视频呼叫，在视频呼叫期间在显示单元上显示共享图像 并向相应的移动终端发送添加到视频呼叫数据的共享图像。

公开(公告)号：US20130235147A1

公开(公告)日：2013-09-12

申请号：US13868733

申请日：2013-04-23

Applicant: POLYCOM, INC.

Inventor： Noam Eshkoli ,  Oded Gants

IPC: H04N7/15

CPC classification number: H04N7/152 ,  H04L12/1822 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M2201/50 ,  H04N21/2343

Abstract: Disclosed herein are methods and systems for providing continuous presence video stream in a cascading video conference, i.e., a video conference that is conducted over more than one MCU. A cascading continuous presence composition controller (CCCC) selects which endpoints from among all of the endpoints participating in the conference should be displayed in the layout, regardless of which endpoints are associated with which MCU. The CCCC can be resident on one of the MCUs, resident on a cascading conference server, or can be distributed among all of the MCUs involved in a cascading conference.

Abstract translation: 这里公开了用于在级联视频会议中提供连续存在视频流的方法和系统，即在多于一个MCU上进行的视频会议。 级联连续存在组合控制器（CCCC）选择参与会议的所有端点中的哪些端点应显示在布局中，而不管哪个端点与哪个MCU相关联。 CCCC可以驻留在级联会议服务器上的一个MCU上，也可以分布在级联会议中涉及的所有MCU中。