公开(公告)号：US08498389B2

公开(公告)日：2013-07-30

申请号：US12470319

申请日：2009-05-21

Applicant: William Charles Gormley Ortel

Inventor： William Charles Gormley Ortel

IPC: H04M11/00

CPC classification number: H04M3/56 ,  H04M3/567 ,  H04M2201/38 ,  H04M2201/41

Abstract: There is provided a system for facilitating a conference call. The system includes a module to generate a real-time voiceprint from a voice input of a participant in the conference call, and a module to provide information indicative of the participant based on the real-time voiceprint.

公开(公告)号：US20130142365A1

公开(公告)日：2013-06-06

申请号：US13309248

申请日：2011-12-01

Applicant: Richard T. Lord ,  Robert W. Lord ,  Nathan P. Myhrvold ,  Clarence T. Tegreene ,  Roderick A. Hyde ,  Lowell L. Wood, JR. ,  Muriel Y. Ishikawa ,  Victoria Y.H. Wood ,  Charles Whitmer ,  Paramvir Bahl ,  Douglas C. Burger ,  Ranveer Chandra ,  William H. Gates, III ,  Paul Holman ,  Jordin T. Kare ,  Craig J. Mundie ,  Tim Paek ,  Desney S. Tan ,  Lin Zhong ,  Matthew G. Dyor

Inventor： Richard T. Lord ,  Robert W. Lord ,  Nathan P. Myhrvold ,  Clarence T. Tegreene ,  Roderick A. Hyde ,  Lowell L. Wood, JR. ,  Muriel Y. Ishikawa ,  Victoria Y.H. Wood ,  Charles Whitmer ,  Paramvir Bahl ,  Douglas C. Burger ,  Ranveer Chandra ,  William H. Gates, III ,  Paul Holman ,  Jordin T. Kare ,  Craig J. Mundie ,  Tim Paek ,  Desney S. Tan ,  Lin Zhong ,  Matthew G. Dyor

IPC: H04R25/00

CPC classification number: H04M3/42391 ,  G10L17/00 ,  H04M2201/41 ,  H04R25/554 ,  H04R2225/43 ,  H04R2225/55

Abstract: Techniques for sensory enhancement and augmentation are described. Some embodiments provide an audible assistance facilitator system (“AAFS”) configured to provide audible assistance to a user via a hearing device. In one embodiment, the AAFS receives data that represents an utterance of a speaker received by a hearing device of the user, such as a hearing aid, smart phone, media device, or the like. The AAFS identifies the speaker based on the received data, such as by performing speaker recognition. The AAFS determines speaker-related information associated with the identified speaker, such as by determining an identifier (e.g., name or title) of the speaker, by locating an information item (e.g., an email message, document) associated with the speaker, or the like. The AAFS then informs the user of the speaker-related information, such as by causing an audio representation of the speaker-related information to be output via the hearing device.

Abstract translation: 描述了用于感觉增强和增强的技术。 一些实施例提供了一种声音辅助辅助系统（“AAFS”），其被配置为经由听力设备向用户提供可听见的辅助。 在一个实施例中，AAFS接收表示由用户的听觉设备（例如助听器，智能电话，媒体设备等）接收的扬声器的话语的数据。 AAFS基于所接收的数据来识别扬声器，例如通过执行说话者识别。 AAFS通过定位与扬声器相关联的信息项（例如，电子邮件消息，文档），或者通过确定扬声器的标识符（例如，名称或标题）来确定与所识别的扬声器相关联的扬声器相关信息，或者 类似。 然后，AAFS通过使扬声器相关信息的音频表示经由听觉装置输出，向用户通知扬声器相关信息。

公开(公告)号：US08406382B2

公开(公告)日：2013-03-26

申请号：US13292436

申请日：2011-11-09

Applicant: Mazin Gilbert

Inventor： Mazin Gilbert

IPC: H04M1/64 ,  H04L9/00 ,  G06Q30/00 ,  G10L19/00

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A method includes registering a voice of a party in order to provide voice verification for communications with an entity. A call is received from a party at a voice response system. The party is prompted for information and verbal communication spoken by the party is captured. A voice model associated with the party is created by processing the captured verbal communication spoken by the party and is stored. The identity of the party is verified and a previously stored voice model of the party, registered during a previous call from the party, is updated. The creation of the voice model is imperceptible to the party.

Abstract translation: 一种方法包括登记一方的声音以便为与实体的通信提供语音验证。 从语音响应系统的一方接收到呼叫。 党被提示信息和党的口头沟通被捕获。 与派对相关联的语音模型是通过处理由该方所说出的所捕获的口头通信来存储的。 验证方的身份，并更新先前存储的在该方的先前呼叫中注册的该方的语音模型。 声音模式的创建是党无法察觉的。

公开(公告)号：US20130070919A1

公开(公告)日：2013-03-21

申请号：US13678083

申请日：2012-11-15

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Saurabh Kumar

IPC: H04M3/42

CPC classification number: H04M3/42 ,  H04M3/42042 ,  H04M2201/41 ,  H04M2203/6054

Abstract: A method is provided for identifying a calling party to a called party utilizing biometric information. Biometric information of first calling party is received. If stored, a calling party profile is retrieved based on first calling party biometric information. A call is placed to a called party. The first calling party profile is provided to called party. A biometric information change from first calling party biometric information to a second calling party biometric information is automatically detected, and it is determined whether the second party biometric information is stored. If stored, a second calling party profile of second calling party is retrieved and is provided to called party. Responsive to determining that the biometric information for second calling party is not stored, the called party is notified that the second calling party is communicating and the second calling party profile is automatically created based on second calling party biometric information.

Abstract translation: 提供了一种利用生物特征信息识别被叫方主叫方的方法。 收到第一个呼叫方的生物特征信息。 如果存储，则基于第一呼叫方生物特征信息来检索呼叫方简档。 一个电话被放置在被叫方。 第一个呼叫方简档提供给被叫方。 自动检测从第一呼叫方生物体信息向第二主叫方生物体信息的生物体信息变化，并确定是否存储第二方生物体信息。 如果存储，则检索第二主叫方的第二主叫方简档，并将其提供给被叫方。 响应于确定没有存储第二主叫方的生物特征信息，被叫方被通知第二主叫方正在通信，并且基于第二呼叫方生物信息自动创建第二呼叫方简档。

公开(公告)号：US20120290301A1

公开(公告)日：2012-11-15

申请号：US13561448

申请日：2012-07-30

Applicant: Amarjit S. Bahl ,  Dalia Massoud ,  Dikran S. Meliksetian ,  Chen Shu ,  Michael Van Der Meulen ,  Nianjun Zhou

Inventor： Amarjit S. Bahl ,  Dalia Massoud ,  Dikran S. Meliksetian ,  Chen Shu ,  Michael Van Der Meulen ,  Nianjun Zhou

IPC: G10L15/26

CPC classification number: H04M3/4936 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2201/60

Abstract: A system includes at least one wireless client device, a service manager, and a plurality of voice transcription servers. The service manager includes a resource management service and a profile management service. The client device communicates the presence of a voice transcription task to the resource management service. The resource management service surveys the plurality of voice transcription servers and selects one voice transcription server based on a set of predefined criteria. The resource management service then communicated an address of the selected server to the profile management service, which then transmits a trained voice profile or default profile to the selected server. The address of the selected server is then sent to the client device, which then transmits an audio stream to the server. Finally, the selected server transcribes the audio stream to a textual format.

Abstract translation: 系统包括至少一个无线客户端设备，服务管理器和多个语音转录服务器。 服务管理器包括资源管理服务和简档管理服务。 客户端设备将语音转录任务的存在传达给资源管理服务。 资源管理服务调查多个语音转录服务器，并且基于一组预定义的标准来选择一个语音转录服务器。 资源管理服务然后将所选择的服务器的地址传送到简档管理服务，该配置文件管理服务然后将经过训练的语音简档或默认简档发送到所选择的服务器。 然后将所选服务器的地址发送到客户端设备，然后客户端设备将音频流发送到服务器。 最后，所选择的服务器将音频流转录成文本格式。

公开(公告)号：US08249224B2

公开(公告)日：2012-08-21

申请号：US12264119

申请日：2008-11-03

Applicant: Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

Inventor： Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

IPC: H04M1/64 ,  G10L19/00 ,  G07C9/00

CPC classification number: H04M3/382 ,  G10L19/018 ,  H04M3/42025 ,  H04M2201/41

Abstract: A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber.

Abstract translation: 通过语音通信链路提供识别信息的方法可以包括：通过语音通信链路从呼叫参与者接收个人识别码，使用个人识别码确定呼叫参与者的识别信息，以及编码 在语音通信链路携带的语音流内的呼叫参与者。 语音流和识别信息可以发送给用户。

公开(公告)号：US08139723B2

公开(公告)日：2012-03-20

申请号：US11424627

申请日：2006-06-16

Applicant: Guo Kang Fu ,  Feng F Shi ,  Zhi Jun Wang ,  Yu Chen Zhou

Inventor： Guo Kang Fu ,  Feng F Shi ,  Zhi Jun Wang ,  Yu Chen Zhou

IPC: H04M1/64

CPC classification number: H04L63/0861 ,  G07C9/00158 ,  G10L17/00 ,  H04M3/385 ,  H04M2201/41 ,  H04M2203/553 ,  H04M2203/554

Abstract: A voice authentication system using a removable voice ID card comprises: at server side, a voiceprint database for storing the voiceprints of all authorized users; a voiceprint updating means for updating the voiceprints in said voiceprint database; and a voiceprint digest generator for generating a voiceprint digest according to a request from a client; at client side, a voice ID card for storing the voiceprint of an authorized user; a validation means for validating the voiceprint in the voice ID card on the basis of the voiceprint digest from the server; an audio device for performing voice interaction with a user; and a voice authentication means for determining whether the voiceprint from said voice ID card is of the same speaker as the voice from said audio device. The present invention can significantly avoid the abuse of a voice ID card when it is lost or stolen by using the voiceprint digest stored at server side to verify the voiceprint in the voice ID card.

Abstract translation: 一种使用可移动语音识别卡的语音认证系统包括：在服务器侧，用于存储所有授权用户的声纹的声纹数据库; 声纹更新装置，用于更新所述声纹数据库中的声纹; 以及声纹摘要生成器，用于根据客户端的请求生成声纹摘要; 在客户侧，存储用于存储授权用户的声纹的语音ID卡; 验证装置，用于基于来自服务器的声纹摘要来验证语音ID卡中的声纹; 用于与用户进行语音交互的音频设备; 以及语音认证装置，用于确定来自所述语音ID卡的声纹是否与来自所述音频设备的语音具有相同的扬声器。 本发明可以通过使用存储在服务器端的声纹摘要丢失或被盗，来大大地避免语音ID卡的滥用来验证语音ID卡中的声纹。

公开(公告)号：US08130915B2

公开(公告)日：2012-03-06

申请号：US12547885

申请日：2009-08-26

Applicant: Peeyush Jaiswal ,  Sheri G. Daye ,  Fang Wang

Inventor： Peeyush Jaiswal ,  Sheri G. Daye ,  Fang Wang

IPC: H04M1/64 ,  H04M3/00

CPC classification number: G10L17/22 ,  G10L17/04 ,  H04M3/4936 ,  H04M2201/41

Abstract: In those transactions requiring the approval of two or more users, users can perform verification of identity and then completion of desired transaction using an IVR system. The combination of two or more user voice prints previously collected during an enrollment phase can be used for verification of parties to the transaction. During a subsequent verification phase of the IVR system, the users can speak their own password phase when prompted to do so during a defined period of time and the IVR system captures them in a captured mixed voice print. Verification can then be provided by comparing the captured mixed voice print with a joined voice reference model built from stored voice reference models.

Abstract translation: 在需要两个或更多用户批准的交易中，用户可以使用IVR系统执行身份验证，然后完成所需交易。 先前在注册阶段收集的两个或多个用户语音输出的组合可以用于交易的各方的验证。 在IVR系统的后续验证阶段，用户可以在定义的时间段内提示说出自己的密码阶段，并且IVR系统在捕获的混合语音打印中捕获它们。 然后可以通过将捕获的混合语音印刷与由存储的语音参考模型构建的加入的语音参考模型进行比较来提供验证。

公开(公告)号：US20110261941A1

公开(公告)日：2011-10-27

申请号：US12768439

申请日：2010-04-27

Applicant: Jay Walters ,  Randy L. Reeves ,  William L. Pope

Inventor： Jay Walters ,  Randy L. Reeves ,  William L. Pope

IPC: H04M3/00 ,  G10L15/26 ,  G10L15/04

CPC classification number: H04M3/2281 ,  G10L15/26 ,  G10L2015/088 ,  H04M3/42221 ,  H04M2201/41

Abstract: A system and method for monitoring telephone activity and conversation content in a correctional facility comprises providing a communicative connection between a caller and a recipient, alerting at least one of the caller and the recipient that the communications may be recorded, delivering the conversation between the caller and the recipient over the communicative connection and storing the conversation into a call record memory. After the communicative connection has been terminated, speech recognition software is executed to identify a plurality of conversation words within the call record memory. By comparing the conversation words with a database of trigger words, a determination can be made as to whether the conversation is of interest to the correctional facility. Based on that comparison step, a detection response is executed.

Abstract translation: 用于监视校正设施中的电话活动和对话内容的系统和方法包括：在呼叫者和接收者之间提供通信连接，提醒呼叫方和接收者中的至少一个可以记录通信，传递呼叫者之间的对话 和通信连接的接收者，并将会话存储到呼叫记录存储器中。 在通信连接已经终止之后，执行语音识别软件以识别呼叫记录存储器内的多个会话字。 通过将会话词与触发词的数据库进行比较，可以确定对话是否是矫正设施感兴趣的。 基于该比较步骤，执行检测响应。

公开(公告)号：US07940897B2

公开(公告)日：2011-05-10

申请号：US11160476

申请日：2005-06-24

Applicant: Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

Inventor： Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

IPC: H04M1/64

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  G06Q30/02 ,  G10L17/00 ,  G10L17/02 ,  G10L17/26 ,  G10L25/48 ,  G10L25/63 ,  H04M3/2281 ,  H04M3/51 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/401

Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

Abstract translation: 一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较，以识别它们之间的任何实质的匹配。 当客户与特定实体（例如客户服务中心）通信时，系统记录实时呼叫，包括客户和代理人的声音。 系统分割录音以提取不同的单词，如愤怒的话。 该系统还可以划分客户语音的至少一部分以创建音调简档，并且将用于网络传输的分段单词和音调配置文件格式化成服务器。 服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较，以确定任何实质的匹配。 任何比赛的识别可以用于各种目的，例如提供代表性反馈或客户跟进。