公开(公告)号：US20220300493A1

公开(公告)日：2022-09-22

申请号：US17207527

申请日：2021-03-19

Applicant: Maplebear, Inc.(dba Instacart)

Inventor： John Paul Meagher, III ,  Jonathan Brandon Phillips

IPC: G06F16/242 ,  G06F16/2455

Abstract: When analyzing operation of an online system, such as an online concierge system, that receive queries from users and return results in response to those queries, queries received by the online system may include different numbers of terms. The variations in numbers of terms included in different queries makes it difficult to efficiently group queries for analysis, resulting in inefficient analysis of individual queries when analyzing different queries based on their structure. To more efficiently analyze different queries, the online system groups queries based on a number of terms in the query. In some embodiments, queries are grouped based on a logarithmic scale of the number of terms in the query, while in other embodiments queries are grouped based on a square root of the number of terms in the query.

公开(公告)号：US20220292580A1

公开(公告)日：2022-09-15

申请号：US17202190

申请日：2021-03-15

Applicant: Maplebear, Inc.(dba Instacart)

Inventor： Jagannath Putrevu ,  Zi Wang ,  Site Wang ,  Houtao Deng ,  Yijia Chen ,  Mingzhe Zhuang ,  Ji Chen ,  Deepak Tirumalasetty

IPC: G06Q30/06 ,  G06Q10/06 ,  G06Q30/02 ,  G06Q10/08

Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. The online concierge system allocates a specified percentage of an estimated number of shoppers during a discrete time interval to fulfilling orders received before the discrete time interval. An order may include a flag authorizing flexible fulfillment of the order along with a discrete time interval, which allows the order to be fulfilled earlier than the identified discrete time interval. The online concierge system generates groups of multiple orders authorizing flexible fulfillment and determines a cost for fulfilling different groups of orders. The online concierge system identifies a group of orders authorizing flexible fulfillment having a minimum cost for fulfillment by a shopper, allowing for more allocation of shoppers by enabling grouping of orders identifying different discrete time intervals.

公开(公告)号：US20220237679A1

公开(公告)日：2022-07-28

申请号：US17160759

申请日：2021-01-28

Applicant: Maplebear, Inc.(dba Instacart)

Inventor： Tejaswi Tenneti ,  Aditya Subramanian ,  Shrikar Archak ,  Tyler Russell Tate ,  Jonathan Lennart Bender

IPC: G06Q30/06 ,  G06F16/901 ,  G06F16/2457 ,  G06F16/248

Abstract: An online concierge system generates a graph connecting items with attributes of the items and other items. Hence, the graph includes nodes corresponding to attributes and nodes corresponding to items, with an item connected to attributes of the item in the graph. Example attributes include a brand, a category, a department, or any other suitable information about the item. When the online concierge system receives a search query to identify one or more items from a customer, the online concierge system parses the search query into combinations of terms and compares different combinations of terms to the graph to determine connections between different combinations of terms in the graph. Based on measures of connectedness between combinations of terms and connections in the graph, items are identified from one or more combinations of terms. Information about the identified items is presented to the customer.

公开(公告)号：US20220198469A1

公开(公告)日：2022-06-23

申请号：US17128161

申请日：2020-12-20

Applicant: Maplebear, Inc. (DBA Instacart)

Inventor： Sean Cashin ,  Camille van Horne ,  Maksim Golivkin ,  Benjamin Peyrot

IPC: G06Q30/00

Abstract: An online system receives a completed order of items fulfilled by a picker and a transaction log of the completed order from a retailer where the completed order was fulfilled. The online system compares the completed order of items to the transaction log of the completed order to identify one or more unmatched items. The online system generates, at an auditor client device, a user interface that shows the unmatched items and an option to mark each unmatched item as a fraud instance. The online system receives an indication of a fraud instance for one of the unmatched items from an auditor via the user interface. The online system adds a value of the fraud instance to a fraud total of the picker. If the online system determines that the fraud total for the picker exceeds a threshold, the fraud module deactivates the picker's account.

公开(公告)号：US20220179909A1

公开(公告)日：2022-06-09

申请号：US17112395

申请日：2020-12-04

Applicant: Maplebear, Inc. (dba Instacart)

Inventor： Jonathan Lennart Bender ,  Tyler Russell Tate ,  Tejaswi Tenneti ,  Qingyuan Chen

IPC: G06F16/901 ,  G06F16/9035 ,  G06F16/9032 ,  G06F16/903

Abstract: An online concierge system generates an item graph connecting item nodes with attribute nodes of the items. Example attributes include a brand, a category, a department, or any other suitable information about the item. When the online concierge system receives a search query to identify one or more items from a customer, the online concierge system parses the search query into combinations of terms and identifies item nodes and attribute nodes related to the search query. The online concierge system identifies item nodes and attribute nodes that are likely to result in a conversion. Information about the identified nodes is presented to the customer. The customer may select an item node to purchase the item, or an attribute node to execute a new search query based on terms associated with the attribute node.

公开(公告)号：US20220108333A1

公开(公告)日：2022-04-07

申请号：US17486395

申请日：2021-09-27

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Tejaswi Tenneti ,  Tyler Russell Tate ,  Jonathan Lennart Bender ,  Shishir Kumar Prasad ,  Qingyuan Chen

IPC: G06Q30/02 ,  G06F16/9535 ,  G06F16/901 ,  G06Q30/06

Abstract: An online concierge system suggests subsequent search queries based on previous search queries and whether the previous search queries resulted in conversions. The online concierge system trains a machine learning model using previous delivery orders and whether initial and subsequent search queries in the previous delivery orders resulted in conversions. When the online concierge system receives a search query to identify one or more items from a customer, the online concierge system parses the search query into combinations of terms and identifies items related to the search query. In response to the search query resulting in a conversion, the online concierge system retrieves a conversion graph and presents a suggested subsequent search query based on the conversion graph. In response to the search query not resulting in a conversion, the online concierge system retrieves a non-conversion graph and presents a suggested subsequent search query based on the non-conversion graph.

公开(公告)号：US20220067766A1

公开(公告)日：2022-03-03

申请号：US17525797

申请日：2021-11-12

Applicant: Maplebear Inc. (dba Instacart)

Inventor： James E. Bostick ,  John M. Ganci, JR. ,  Martin G. Keen ,  Sarbajit K. Rakshit

IPC: G06Q30/02

Abstract: A valid combination of products is constructed from a set of products identified by a retailing backend system. The valid combination satisfies a condition of an offer. A product in the combination of product is a physical product located in a physical store. A social sentiment towards the product in social media data of a shopper is evaluated, and a rating of the product is computed using the evaluation. A location of the product in the store is obtained from the retailing backend system. The location of the product is overlaid on a view of the store, where the view is from a perspective of a location of the shopper, the shopper being physically situated in the store.

公开(公告)号：US20210192596A1

公开(公告)日：2021-06-24

申请号：US16725503

申请日：2019-12-23

Applicant: Maplebear, Inc. (dba Instacart)

Inventor： Shrikar Archak ,  Sharath Rao

IPC: G06Q30/06 ,  G06F16/2457 ,  G06F16/248

Abstract: In an online concierge system, a customer adds items to an online shopping cart. The online concierge system determines key ingredients from the items in the online shopping cart by mapping the items to generic items and removing non-ingredient items and staple items. The online concierge system retrieves recipes including at least one of the key ingredients. The online concierge system determines complementary ingredients based on the other ingredients in the recipes and calculates co-occurrence scores for the complementary ingredients. Using the co-occurrence scores, the online concierge system ranks the complementary ingredients and sends for display a subset of the complementary ingredients as recommended items.

公开(公告)号：US20210142391A1

公开(公告)日：2021-05-13

申请号：US16677350

申请日：2019-11-07

Applicant: Maplebear, Inc. (dba Instacart)

Inventor： Camille van Horne ,  Philip Goolkasian

IPC: G06Q30/06 ,  G06F3/0482 ,  H04L12/58

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

公开(公告)号：US20200219171A1

公开(公告)日：2020-07-09

申请号：US16734273

申请日：2020-01-03

Applicant: Maplebear, Inc. (dba Instacart)

Inventor： Mingzhe Zhuang ,  Camille Van Horne ,  Christopher Rudnick ,  Benjamin Knight ,  Chris Jenkins ,  Vicky Andonova ,  Djordje Gluhovic ,  Riddhima Sejpal ,  Maksim Golivkin ,  Sharath Rao

IPC: G06Q30/06

Abstract: Based on orders fulfilled by shoppers of an online concierge system, the online concierge system identifies items in an order that are difficult to find in a warehouse in which the order is fulfilled. When a shopper obtains a difficult to find item from the warehouse, the online concierge system prompts the shopper to provide information for finding the difficult to find item in the warehouse. The online concierge system stores the information for finding the difficult to find item from the shopper in association with the difficult to find item and with the warehouse. Subsequently, when a different shopper is fulfilling an order from the warehouse including the difficult to find item, the online concierge system displays the information for finding the difficult to find item in the warehouse to the different shopper.