DETERMINING GENERIC ITEMS FOR ORDERS ON AN ONLINE CONCIERGE SYSTEM

    公开(公告)号:US20220414746A1

    公开(公告)日:2022-12-29

    申请号:US17929797

    申请日:2022-09-06

    Abstract: An online system provides options for selection by a user. The online system receives a query entered on a client device. The online system queries an item database to retrieve a set of items related to the query and assigns each item to a product category in a predefined taxonomy that maps items to product categories. The online system inputs each item into a prediction model trained to predict a probability that an item is available at a warehouse location. The online system determines that a first product category has low availability based on predicted probabilities for items in the first product category. Responsive to determining that a first product category has low availability, the online system generates a generic item for the first product category and sends a list of items including the generic item to the client device for display responsive to the query.

    QUERY REFORMULATIONS FOR AN ITEM GRAPH

    公开(公告)号:US20220277373A1

    公开(公告)日:2022-09-01

    申请号:US17188214

    申请日:2021-03-01

    Abstract: An online concierge system generates an item graph connecting item nodes with attribute nodes of the items. When the online concierge system receives a search query to identify one or more items from a customer, the online concierge system parses the search query into combinations of terms and identifies item nodes and attribute nodes related to the search query. The online concierge system may determine that no item nodes meet presentation criteria. The online concierge system may determine that a reformulated search query has a higher conversion probability than the search query received from the customer. The online concierge system reformulates the search query. The online concierge system selects item nodes as search results. The online concierge system transmits the search results to the customer.

    MODIFYING RANKINGS OF ITEMS IN SEARCH RESULTS BASED ON ITEM AVAILABILITIES AND SEARCH QUERY ATTRIBUTES

    公开(公告)号:US20250005654A1

    公开(公告)日:2025-01-02

    申请号:US18217329

    申请日:2023-06-30

    Abstract: An online concierge system allows a customer to search items offered by a retailer by providing a set of items to the customer based on a search query. To account for varying availability of items at the retailer, the online concierge system modifies rankings in the set of items having less than a threshold predicted availability at the retailer. This reduces a likelihood selection of an item likely to be unavailable at the retailer. To maintain customer confidence in the items selected based on the search results by maintaining visibility of items relevant to the search query, the online concierge system determines how much an item is modified within the set based on search query attributes, item attributes, or customer characteristics. This allows different items to be adjusted different amounts in a set based on the item, as well as the search query for which the item was selected.

    BOOSTING SCORES FOR RANKING ITEMS MATCHING A SEARCH QUERY

    公开(公告)号:US20240104622A1

    公开(公告)日:2024-03-28

    申请号:US17955250

    申请日:2022-09-28

    CPC classification number: G06Q30/0629 G06Q30/0201 G06Q30/0204

    Abstract: An online system receives a search query from a client device associated with a user and queries a database including item data for a set of items matching the query, in which the set of items is at a retailer location associated with a retailer type and each item is associated with an item category. For each item of the set, a machine learning model is applied to predict a probability of conversion for the user and item and a score is computed based on an expected value, in which the expected value is based on a value associated with the item and the probability. The score for each item is boosted based on the item category, retailer type, or a user segment that is based on the user's historical order data. The items are ranked based on the boosted scores and the ranking is sent to the client device.

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