公开(公告)号：US20160085787A1

公开(公告)日：2016-03-24

申请号：US14960160

申请日：2015-12-04

Applicant: Salesforce.com, Inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  H04L29/08 ,  G06Q30/00 ,  G06F3/0484

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US09241017B2

公开(公告)日：2016-01-19

申请号：US13935304

申请日：2013-07-03

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/048 ,  H04L29/06 ,  H04L12/58 ,  G06Q50/00 ,  G06Q30/02 ,  G06Q30/00

CPC classification number: G06F3/04842 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281 ,  G06Q50/01 ,  H04L51/32 ,  H04L65/403

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

Abstract translation: 公开了用于在在线社交网络中的单个用户界面中跨不同域的组件进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括第一组件和第二组件，其中第一组件在第一网络域处从第一数据库系统公开内容，而第二组件在第二网络域处从第二数据库系统公开内容。 在计算设备处接收与第一组件的第一交互，随后在第二组件中提供参考，其中参考包括与第一交互相关的信息。 可以在计算设备处接收关于参考的与第二组件的第二交互。 托管在不同数据库系统上的组件之间的交互可以通过应用程序编程接口（API）进行。

公开(公告)号：US20140013246A1

公开(公告)日：2014-01-09

申请号：US13935304

申请日：2013-07-03

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: H04L29/06

CPC classification number: G06F3/04842 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281 ,  G06Q50/01 ,  H04L51/32 ,  H04L65/403

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

Abstract translation: 公开了用于在在线社交网络中的单个用户界面中跨不同域的组件进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括第一组件和第二组件，其中第一组件在第一网络域处从第一数据库系统公开内容，而第二组件在第二网络域处从第二数据库系统公开内容。 在计算设备处接收与第一组件的第一交互，随后在第二组件中提供参考，其中参考包括与第一交互相关的信息。 可以在计算设备处接收关于参考的与第二组件的第二交互。 托管在不同数据库系统上的组件之间的交互可以通过应用程序编程接口（API）进行。

公开(公告)号：US20240264728A1

公开(公告)日：2024-08-08

申请号：US18441454

申请日：2024-02-14

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/04842 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q50/00 ,  H04L51/52 ,  H04L65/403

CPC classification number: G06F3/04842 ,  G06Q30/01 ,  G06Q50/01 ,  H04L51/52 ,  H04L65/403 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US11934646B2

公开(公告)日：2024-03-19

申请号：US18053076

申请日：2022-11-07

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/04842 ,  G06Q30/01 ,  G06Q50/00 ,  H04L51/52 ,  H04L65/403 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/016 ,  G06Q30/02

CPC classification number: G06F3/04842 ,  G06Q30/01 ,  G06Q50/01 ,  H04L51/52 ,  H04L65/403 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US20220066626A1

公开(公告)日：2022-03-03

申请号：US17447223

申请日：2021-09-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  H04L29/06 ,  H04L12/58 ,  G06Q30/00 ,  G06Q50/00

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US20210182716A1

公开(公告)日：2021-06-17

申请号：US17247764

申请日：2020-12-22

Applicant: salesforce.com, inc.

Inventor： Kristen Noriko Muramoto ,  Son Thanh Chang ,  Clement Jacques Antoine Tussoit ,  Melissa Hoang ,  Chaitanya Malla ,  Orjan N. Kjellberg ,  Carlos Enrique Mogollan Jimenez ,  George Hu

IPC: G06N5/04 ,  G06F9/451 ,  G06N99/00 ,  G06F3/0484 ,  G06F3/0482

Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.

公开(公告)号：US10929386B2

公开(公告)日：2021-02-23

申请号：US15860108

申请日：2018-01-02

Applicant: salesforce.com, Inc.

Inventor： Gautam Vasudev ,  Matthew Davidchuk ,  Adarsha Badarinath ,  Kristen Muramoto ,  Orjan N. Kjellberg

IPC: G06F16/23 ,  G06Q30/00

Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.

公开(公告)号：US20210035113A1

公开(公告)日：2021-02-04

申请号：US16526887

申请日：2019-07-30

Applicant: salesforce.com, inc.

Inventor： Santhosh Kumar Kuchoor ,  Orjan N. Kjellberg ,  Jonathan Rico Morales ,  Michael Macasek ,  Parvinder Ghotra ,  Nathan Hess ,  Vartika Vaish

IPC: G06Q30/00 ,  H04L12/58 ,  G06F16/903

Abstract: The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.

公开(公告)号：US20170154063A1

公开(公告)日：2017-06-01

申请号：US15428530

申请日：2017-02-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06F3/0482 ,  G06Q50/00

CPC classification number: G06F16/23 ,  G06F3/0482 ,  G06F3/04842 ,  G06F16/9535 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.