公开(公告)号：US20200097476A1

公开(公告)日：2020-03-26

申请号：US16264418

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy Tran ,  David Angulo ,  David Woodward ,  Abhinav Chadda ,  David Hacker ,  Steven Ness ,  Matt Lagrotte ,  Jason Moody ,  Daniel Marchant ,  Matthew James Mondok ,  Federico Recio ,  Mehmet Gokmen Orun ,  Steven Kostrzewski ,  Christopher Bill ,  Kaustubh Barde ,  Lydia Lodovisi ,  Sarah Flamion ,  Jamin Hall ,  Charles Fineman

IPC: G06F16/2455 ,  G06F16/2453 ,  G06F16/242 ,  G06F16/28

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US10235476B2

公开(公告)日：2019-03-19

申请号：US14723866

申请日：2015-05-28

Applicant: salesforce.com, inc.

Inventor： Parth Vijay Vaishnav ,  Chenghung Ker ,  Danil Dvinov ,  David Hacker

IPC: G06F17/30

Abstract: Some embodiments of the present invention include a method for identifying match candidates in a database object and may include generating, by a database system, a match key associated with a lookup field of a database object. The method may further include activating, by the database system, a matching rule associated with the match key, and receiving, by the database system, a request to search for duplicate candidates in the database object. The request may include an input entity. The duplicate candidates in the database object may be identified by using the input entity and the matching rule.