公开(公告)号：US10474673B2

公开(公告)日：2019-11-12

申请号：US15471838

申请日：2017-03-28

Applicant: salesforce.com, inc.

Inventor： Darshil Vipul Vora ,  Youngjun Kwak

IPC: G06F16/00 ,  G06F16/245 ,  H04L12/58 ,  G06N3/00 ,  G06F16/22

Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.

公开(公告)号：US20180285413A1

公开(公告)日：2018-10-04

申请号：US15471838

申请日：2017-03-28

Applicant: salesforce.com, inc.

Inventor： Darshil Vipul Vora ,  Youngjun Kwak

IPC: G06F17/30 ,  H04L12/58 ,  G06N3/00

CPC classification number: G06F16/245 ,  G06F16/22 ,  G06N3/006 ,  G06N5/041 ,  G06N20/00 ,  H04L51/02 ,  H04L51/046 ,  H04L51/32

Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.

公开(公告)号：US20180107676A1

公开(公告)日：2018-04-19

申请号：US15294860

申请日：2016-10-17

Applicant: salesforce.com, inc.

Inventor： Darshil Vipul Vora

IPC: G06F17/30 ,  G06F3/0482 ,  G06F3/0481

CPC classification number: G06F16/168 ,  G06F3/0482

Abstract: A method of operating a database system to select multiple files distributed across a plurality of file folders is disclosed. The method generates a first graphical user interface formatted for presentation at a client device and having a first list of selectable files contained in a first file folder maintained by the database system. A first user input is received that identifies at least one selected file from the first list of selectable files, and the database system generates a second graphical user interface formatted for presentation at the client device and having a second list of selectable files contained in a second file folder. A second user input is received that identifies at least one selected file from the second list of selectable files. The database system performs an action involving the selected files from the first list and involving the selected files from the second list.

公开(公告)号：US20160379314A1

公开(公告)日：2016-12-29

申请号：US14748561

申请日：2015-06-24

Applicant: salesforce.com, inc.

Inventor： Lorne Keith Trudeau ,  Yechiel C. Bitton ,  Corey Montel Pearson ,  Darshil Vipul Vora ,  Jamie No ,  Jill Blue Lin ,  Matthew Stein ,  Niyati Ninad Bedekar ,  Yakaira Nunez ,  Yurika Sebata-Dempster

IPC: G06Q50/00

CPC classification number: G06Q50/01

Abstract: A method for introducing action items via a social media interface of a social media platform is provided. The method detects, at a server, an incomplete feedback request submitted to the social media platform, wherein the incomplete feedback request lacks response, and wherein the social media platform is connected to the server; generates an action item post from the incomplete feedback request; and provides, by the server over a network, the action item post via the social media interface.

Abstract translation: 提供了一种通过社交媒体平台的社交媒体界面引入动作项目的方法。 该方法在服务器处检测到提交给社交媒体平台的不完整的反馈请求，其中不完整的反馈请求缺少响应，并且其中社交媒体平台连接到服务器; 从不完整的反馈请求生成一个动作项发布; 并且由服务器通过网络提供通过社交媒体界面发布的动作项目。