公开(公告)号：US20210264533A1

公开(公告)日：2021-08-26

申请号：US16668951

申请日：2019-10-30

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Andrew J. Feit ,  Scott E. Lackey ,  Christina M. Boring ,  Katrina Weisiger ,  Erin Josephine Jacoby Easter ,  David Kuriyan Schuster ,  Chadd Eugene Grove ,  Diane Michele Hrabik ,  Tracy Elaine Jones

IPC: G06Q40/08

Abstract: The present embodiments relate to enhancing the online customer experience and handling of auto, home, and/or other insurance claims. A website and/or graphical user interface may offer customers clear instruction on what is needed from them to process their claim. An online self-service channel may allow an insurance customer to access claim status information. The online self-service channel may provide “My Action Items” list functionality for customers, such that they become aware of pending items on their claim(s) which require action on their part to expedite the claim process, such as uploading photos, forms, or receipts. The actions items may be automatically created, such as by a server or electronic claim system tracking the progress of an insurance claim. The self-service channel may include an indication that the customer has completed the action item, and an indication that the insurance provider has confirmed the completion of the customer's action item.

公开(公告)号：US10896469B1

公开(公告)日：2021-01-19

申请号：US14881468

申请日：2015-10-13

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： John H. Jenkins ,  Andrew J. Feit ,  Christina M. Boring ,  Chadd Eugene Grove ,  Brent D. Hellewell ,  Beth Craig ,  Kevin Stuepfert ,  Robert S. Loy ,  Scott M. Wirtjes ,  Scott E. Lackey ,  Manuela Holt ,  David Kuriyan Schuster ,  Jeremy M. Miller

IPC: G06Q40/00 ,  G06Q40/08 ,  G06Q30/00

Abstract: In a computer-implemented method for facilitating handling, by a user of a computing device having one or more display screens, of a call from an insurance customer regarding a loss event, a caller identification system may be accessed by one or more servers to determine a phone number associated with the call from the insurance customer. The phone number may be used to automatically retrieve customer information associated with the insurance customer from one or more databases of an insurance provider. The customer information may include a name of the insurance customer and/or a policy number of an insurance policy of the insurance customer. A customer overview, including the retrieved name and/or the retrieved policy number, may be displayed to the user on the one or more display screens.

公开(公告)号：US09760951B2

公开(公告)日：2017-09-12

申请号：US14152016

申请日：2014-01-10

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Dean Justin Widener ,  David Kuriyan Schuster

IPC: G06Q40/00 ,  G06Q40/08

CPC classification number: G06Q40/08

Abstract: The present disclosure generally relates to systems and methods for automatically updating data representative of insurance related information. In particular, the present disclosure relates to systems and methods for automatically updating data representative of insurance related information based on data, representative of desired updates, entered by a customer and data representative of update rules. The data representative of desired updates may be compared to the data representative of the update rules to generate updates to data representative of insurance related information.