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公开(公告)号：US10289389B2
公开(公告)日：2019-05-14
申请号：US15284480
申请日：2016-10-03
Inventor： Petr Makagon , Andriy Ryabchun , Nikolay Anisimov
Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.
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公开(公告)号：US20150378686A1
公开(公告)日：2015-12-31
申请号：US14846705
申请日：2015-09-04
Inventor： Petr Makagon , Andriy Ryabchun , Nikolay Anisimov
CPC classification number: G06F8/36 , G06F8/20 , G06F8/31 , G06F8/71 , H04M3/2263 , H04M3/5183
Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.
Abstract translation: 呼叫中心（CC）发生器包括从机器可读物理介质在计算机化设备上执行的发生器软件（GSW），用于接收CC配置的输入接口，存储CC软件组件的数据存储库的访问，与配置参数相关的功能 到存储的CC软件组件中的各个，以及用于传送CC SW套件的输出接口。 执行GSW的CC生成器考虑CC配置，应用相关功能，选择要从数据存储库复制的CC软件组件，并构建CC SW套件进行输出。
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