公开(公告)号：US09542472B2

公开(公告)日：2017-01-10

申请号：US14256554

申请日：2014-04-18

Applicant: salesforce.com, inc.

Inventor： Pranav Suresh Shah ,  Sneha Sunil Khadye ,  Joshua James Luft-Glidden

IPC: G06F17/30 ,  G06Q10/10 ,  G06Q50/00

CPC classification number: G06F17/30598 ,  G06Q10/101 ,  G06Q50/01

Abstract: Disclosed are some examples of systems, methods and storage media for associating a group of users to a record and facilitating collaboration on the record by the users via a group feed of an enterprise network. In some implementations, a system includes first data associating each of a plurality of group identifiers to one or more record identifiers, and second data associating each of a plurality of feed item identifiers to a respective group identifier or record identifier. In one implementation, the system is configured to receive a request for a first group feed associated with a first group identifier. Based on the request, the system identifies one or more first record identifiers associated with the first group identifier, identifies one or more first feed item identifiers associated with the first group identifier or the first record identifiers, and generates the first group feed to include the corresponding feed items.

Abstract translation: 公开了用于将一组用户与记录相关联的系统，方法和存储介质的一些示例，并且促进用户经由企业网络的组馈送记录的协作。 在一些实现中，系统包括将多个组标识符中的每个标识符与一个或多个记录标识符相关联的第一数据，以及将多个馈送项标识符中的每一个相关联到相应组标识符或记录标识符的第二数据。 在一个实现中，系统被配置为接收与第一组标识符相关联的第一组馈送的请求。 基于该请求，系统识别与第一组标识符相关联的一个或多个第一记录标识符，识别与第一组标识符或第一记录标识符相关联的一个或多个第一馈送项标识符，并且生成第一组馈送以包括 相应的饲料项目。

公开(公告)号：US20140317116A1

公开(公告)日：2014-10-23

申请号：US14256554

申请日：2014-04-18

Applicant: salesforce.com, inc.

Inventor： Pranav Suresh Shah ,  Sneha Sunil Khadye ,  Joshua James Luft-Glidden

IPC: G06F17/30

CPC classification number: G06F17/30598 ,  G06Q10/101 ,  G06Q50/01

Abstract: Disclosed are some examples of systems, methods and storage media for associating a group of users to a record and facilitating collaboration on the record by the users via a group feed of an enterprise network. In some implementations, a system includes first data associating each of a plurality of group identifiers to one or more record identifiers, and second data associating each of a plurality of feed item identifiers to a respective group identifier or record identifier. In one implementation, the system is configured to receive a request for a first group feed associated with a first group identifier. Based on the request, the system identifies one or more first record identifiers associated with the first group identifier, identifies one or more first feed item identifiers associated with the first group identifier or the first record identifiers, and generates the first group feed to include the corresponding feed items.

Abstract translation: 公开了用于将一组用户与记录相关联的系统，方法和存储介质的一些示例，并且促进用户经由企业网络的组馈送记录的协作。 在一些实现中，系统包括将多个组标识符中的每个标识符与一个或多个记录标识符相关联的第一数据，以及将多个馈送项标识符中的每一个相关联到相应组标识符或记录标识符的第二数据。 在一个实现中，系统被配置为接收与第一组标识符相关联的第一组馈送的请求。 基于该请求，系统识别与第一组标识符相关联的一个或多个第一记录标识符，识别与第一组标识符或第一记录标识符相关联的一个或多个第一馈送项标识符，并且生成第一组馈送以包括 相应的饲料项目。

公开(公告)号：US11055354B2

公开(公告)日：2021-07-06

申请号：US15803698

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： Peter Francis White ,  Michael Micucci ,  Scott Douglas White ,  Weiping Peng ,  Anjan Goswami ,  Pranav Suresh Shah ,  Prakash Mallick ,  Pingping Xiu ,  Zhenhua Xu

IPC: G06F16/90 ,  G06F16/9032 ,  G06F16/332 ,  G06F16/9038 ,  G06F16/9535

Abstract: Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.

公开(公告)号：US20190138660A1

公开(公告)日：2019-05-09

申请号：US15803698

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： Peter Francis White ,  Michael Micucci ,  Scott Douglas White ,  Weiping Peng ,  Anjan Goswami ,  Pranav Suresh Shah ,  Prakash Mallick ,  Pingping Xiu ,  Zhenhua Xu

IPC: G06F17/30

Abstract: Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.