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Patent Agency Ranking
公开(公告)号：US09235614B2
公开(公告)日：2016-01-12
申请号：US14014832
申请日：2013-08-30
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Larry P. G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason A. Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
CPC classification number: G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
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公开(公告)号：US20160085787A1
公开(公告)日：2016-03-24
申请号：US14960160
申请日：2015-12-04
Applicant: Salesforce.com, Inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Larry P.G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason Aaron Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
IPC: G06F17/30 , H04L29/08 , G06Q30/00 , G06F3/0484
CPC classification number: G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
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公开(公告)号：US09600510B2
公开(公告)日：2017-03-21
申请号：US14960160
申请日：2015-12-04
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Larry P. G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason Aaron Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
CPC classification number: G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
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4.发明申请公开(公告)号：US20140108570A1
公开(公告)日：2014-04-17
申请号：US14047974
申请日：2013-10-07
Applicant: salesforce.com, inc.
Inventor： Jyoti M. Khubchandani
IPC: H04L12/58
Abstract: In accordance with embodiments, there are provided mechanisms and methods for threading a message. These mechanisms and methods for threading a message can enable more detailed message sending and receiving, improved data analysis, optimized customer experience, etc.
Abstract translation: 根据实施例，提供了用于线程化消息的机制和方法。 用于线程消息的这些机制和方法可以实现更详细的消息发送和接收，改进的数据分析，优化的客户体验等。
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公开(公告)号：US20130346362A1
公开(公告)日：2013-12-26
申请号：US14014832
申请日：2013-08-30
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Larry P.G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason A. Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
IPC: G06F17/30
CPC classification number: G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
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