公开(公告)号：US20160283947A1

公开(公告)日：2016-09-29

申请号：US14669691

申请日：2015-03-26

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Jianming Shao ,  Ronald Liu ,  Spencer Scorcelletti ,  Srinath Viswanathan ,  Zhongyu Ma

IPC: G06Q30/00 ,  G06Q50/00 ,  G06F17/30 ,  H04L12/58

CPC classification number: G06Q30/016 ,  G06F16/24573 ,  G06F16/24575 ,  G06Q50/01 ,  H04L51/32

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for sharing knowledge article content. In some implementations, a customer relationship management (CRM) record having a dedicated feed in a social networking system can be processed. A selection of a knowledge article can be received via a user interface. A communication channel can be identified. Selected knowledge article content of selected layout attributes corresponding to the identified communication channel can be inserted into a message. The message can be sent to a recipient device via the identified communication channel.

Abstract translation: 公开了用于共享知识文章内容的系统，装置，方法和计算机程序产品的示例。 在一些实现中，可以处理在社交网络系统中具有专用馈送的客户关系管理（CRM）记录。 可以通过用户界面接收知识文章的选择。 可以识别通信信道。 与所识别的通信信道相对应的所选布局属性的所选知识文章内容可以被插入到消息中。 消息可以经由识别的通信信道发送到接收方设备。

公开(公告)号：US10567311B2

公开(公告)日：2020-02-18

申请号：US15142884

申请日：2016-04-29

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Ning Tai ,  Ishita Shah ,  Cuong Si The Dong ,  Jose Garcia

IPC: H04L12/58 ,  G06Q50/00 ,  H04L29/08 ,  G06F16/903

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.

公开(公告)号：US20210400000A1

公开(公告)日：2021-12-23

申请号：US17305113

申请日：2021-06-30

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Ning Tai ,  Ishita Shah ,  Cuong Si The Dong ,  Jose Garcia

IPC: H04L12/58 ,  H04L29/08 ,  G06F16/903 ,  G06Q50/00

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.

公开(公告)号：US20200153762A1

公开(公告)日：2020-05-14

申请号：US16743964

申请日：2020-01-15

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Ning Tai ,  Ishita Shah ,  Cuong Si The Dong ,  Jose Garcia

IPC: H04L12/58 ,  G06F16/903 ,  H04L29/08 ,  G06Q50/00

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.

公开(公告)号：US20170315680A1

公开(公告)日：2017-11-02

申请号：US15142884

申请日：2016-04-29

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Ning Tai ,  Ishita Shah ,  Cuong Si The Dong ,  Jose Garcia

IPC: G06F3/0482 ,  H04L29/06 ,  H04L12/58 ,  G06F17/30 ,  H04L29/08 ,  G06F3/0484

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.

公开(公告)号：US11757806B2

公开(公告)日：2023-09-12

申请号：US17305113

申请日：2021-06-30

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Ning Tai ,  Ishita Shah ,  Cuong Si The Dong ,  Jose Garcia

IPC: H04L51/214 ,  H04L51/02 ,  H04L67/12 ,  G06F16/903 ,  G06Q50/00 ,  H04L67/04 ,  H04L67/02 ,  H04L67/53 ,  H04L67/306

CPC classification number: H04L51/02 ,  G06F16/903 ,  G06Q50/01 ,  H04L51/214 ,  H04L67/02 ,  H04L67/04 ,  H04L67/12 ,  H04L67/53 ,  H04L67/306

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.

公开(公告)号：US11075863B2

公开(公告)日：2021-07-27

申请号：US16743964

申请日：2020-01-15

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Ning Tai ,  Ishita Shah ,  Cuong Si The Dong ,  Jose Garcia

IPC: G06Q50/00 ,  H04L12/58 ,  H04L29/08 ,  G06F16/903

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.