公开(公告)号：US20130218871A1

公开(公告)日：2013-08-22

申请号：US13766149

申请日：2013-02-13

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06F17/30

CPC classification number: G06F16/248 ,  H04L51/14 ,  H04L51/32

Abstract: Systems and methods are provided for content-based recommendations for private network users. A system identifies a topic of interest based on analyzing content with which a user interface associated with a private network has interactions. Interactions include the user interface creating content and/or the user interface indicating interest in content. The system identifies a source associated with the topic of interest based on analyzing content with which multiple user interfaces associated with the private network have multiple interactions. The source includes content associated with the topic of interest and/or a content creator associated with the topic of interest. The system outputs a recommendation for the user interface to access the source.

Abstract translation: 为私有网络用户提供基于内容的建议的系统和方法。 系统基于分析与专用网络相关联的用户界面具有交互的内容来识别感兴趣的主题。 交互包括创建内容的用户界面和/或表示对内容感兴趣的用户界面。 该系统基于分析与专用网络相关联的多个用户界面具有多个交互的内容来识别与感兴趣的主题相关联的源。 源包括与感兴趣的主题相关联的内容和/或与感兴趣的主题相关联的内容创建者。 系统输出用户界面访问源的建议。

公开(公告)号：US20140081715A1

公开(公告)日：2014-03-20

申请号：US14032171

申请日：2013-09-19

Applicant: salesforce.com, inc.

Inventor： Ashwini Govindaraman ,  Daniel Debow ,  David Stein ,  Jager McConnell ,  Ciara Peter

IPC: G06Q10/06 ,  G06Q50/20

CPC classification number: G06Q10/06398 ,  G06Q50/2057

Abstract: The technology disclosed relates to tracking performance and initiatives of employees and automatically and proactively providing personalized coaching based on each employee's performance. In particular, it relates to automatically issuing personalized performance enhancement insights to an employee by evaluating the employee's current performance against progress features and exception features through timely performance checks. The progress features indicate a progression of an individual across a work cycle and exception features indicate low or high performance of the individual during the work cycle. Thus the personalized performance enhancement insights are automatically awarded when the current performance of the employee evidences lags in progress, regression, or low or high performance.

Abstract translation: 所披露的技术涉及跟踪员工的绩效和举措，并根据每位员工的表现自动主动提供个性化辅导。 特别地，它涉及通过及时的性能检查来评估员工目前的绩效与进度特征和异常特征，从而自动发布员工的个性化绩效增强见解。 进度功能表示个人在整个工作周期内的进展情况，异常特征指示个人在工作周期中的低绩效或高绩效。 因此，当员工证据的当前绩效落后，回归或低绩效或高绩效时，个性化绩效提升见解将自动获得。

公开(公告)号：US20140040162A1

公开(公告)日：2014-02-06

申请号：US14012755

申请日：2013-08-28

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06Q30/02

CPC classification number: G06Q30/0282 ,  G06F16/22 ,  G06F16/24578 ,  G06F16/284 ,  G06Q30/0269

Abstract: A method for providing information relating to revenue of an enterprise is disclosed. The method embodiment includes receiving, by a server computer, a request from a user for information relating to an enterprise's revenue, and identifying a plurality of business contacts of the user. The business contacts are affiliated with a company with which the enterprise is conducting business to produce revenue. An impact score is determined for each of the business contacts based on impact factors relating to at least an attribute of the business contact, an attribute of a company affiliated with the business contact, and to the business contact's role in completed and pending business transactions between the company and the enterprise. At least one business contact is selected based on its impact score, and a response including information identifying the selected business contact(s) is transmitted by the server to the user.

Abstract translation: 公开了提供企业收入信息的方法。 方法实施例包括由服务器计算机接收来自用户的关于企业收入的信息的请求，以及识别用户的多个业务联系人。 业务联系人隶属于企业正在开展业务以创造收入的公司。 基于至少与业务联系人的属性，与业务联系人关联的公司的属性以及业务联系人在已完成和未完成的业务交易中的角色的影响因素，确定每个业务联系人的影响分数 公司和企业。 基于其影响分数选择至少一个业务联系人，并且包括识别所选择的业务联系人的信息的响应由服务器发送给用户。

公开(公告)号：US20130218880A1

公开(公告)日：2013-08-22

申请号：US13680785

申请日：2012-11-19

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06F17/30

CPC classification number: G06F16/245 ,  G06F16/248 ,  G06Q30/01 ,  G06Q30/02

Abstract: A method for providing recommended products from a customer relationship management (CRM) system is disclosed. The method embodiment includes receiving from a user system a message including a request for a product relevant to a customer affiliated with an enterprise, where the message also includes information identifying the customer, the enterprise, and/or a product purchased by the customer. The method also includes identifying suggested products based on information managed by the CRM system and related to the customer, the enterprise and/or the purchased product. A relevance score is determined for each of the suggested products based on relevance factors and social media influence factors, and recommended products are selected based on the relevance scores of the recommended products. Information identifying the recommended products is included in a response message that is transmitted to the user system.

Abstract translation: 公开了一种从客户关系管理（CRM）系统提供推荐产品的方法。 方法实施例包括从用户系统接收包括对与企业关联的客户相关的产品的请求的消息，其中消息还包括识别客户，企业和/或由客户购买的产品的信息。 该方法还包括基于由CRM系统管理并与客户，企业和/或购买的产品相关的信息来识别建议的产品。 根据相关因素和社交媒体影响因素，确定每个建议产品的相关性分数，并根据推荐产品的相关性分数选择推荐产品。 识别推荐产品的信息包含在发送给用户系统的响应消息中。

公开(公告)号：US09529917B2

公开(公告)日：2016-12-27

申请号：US13898739

申请日：2013-05-21

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06F17/30

CPC classification number: G06F17/30867 ,  G06F17/30386 ,  G06F17/3053 ,  G06F17/30699

Abstract: Disclosed are systems, apparatus, and methods for generating an information feed based on contextual data. User contextual data associated with a user is retrieved. The user contextual data identifies entities associated with the user. Data objects may be identified based on the retrieved user contextual data. Data object contextual data associated with the data objects may be retrieved. Feed items may be generated based on the data objects and the retrieved data object contextual data. A weight associated with each of the feed items may be generated. The weight may be generated based on the retrieved user contextual data and the retrieved data object contextual data. An information feed including at least some of the feed items may be generated. The information feed may arrange the at least some of the feed items based on the generated weight associated with each of the at least some of the feed items.

Abstract translation: 公开了用于基于上下文数据生成信息馈送的系统，装置和方法。 检索与用户相关联的用户上下文数据。 用户上下文数据标识与用户相关联的实体。 可以基于检索到的用户上下文数据来识别数据对象。 可以检索与数据对象相关联的数据对象上下文数据。 可以基于数据对象和检索到的数据对象上下文数据来生成馈送项目。 可以生成与每个饲料物品相关联的重量。 可以基于检索到的用户上下文数据和检索到的数据对象上下文数据来生成权重。 可以生成包括至少一些饲料物品的信息馈送。 所述信息馈送可以基于与所述至少一些所述馈送项目中的每一个相关联的所产生的权重来布置所述馈送项目中的所述至少一些。

公开(公告)号：US20150120590A1

公开(公告)日：2015-04-30

申请号：US14063590

申请日：2013-10-25

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06Q10/10

CPC classification number: G06Q10/105

Abstract: Systems and methods are provided for human resources value recommendations. A system identifies a department of multiple departments in an enterprise for adding value. The system identifies a change in human resources in the department that meets a value threshold based on an estimated benefit and an estimated cost associated with the change in human resources. The system outputs, via a user interface, a recommendation for the change in human resources.

Abstract translation: 为人力资源价值建议提供了系统和方法。 系统识别企业中多个部门的部门以增加价值。 该系统根据估计的效益和与人力资源变化相关的估计成本，确定该部门的人力资源变化符合价值阈值。 系统通过用户界面输出人力资源变更的建议。

公开(公告)号：US20150058417A1

公开(公告)日：2015-02-26

申请号：US14143450

申请日：2013-12-30

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: H04L29/08

CPC classification number: H04L67/306

Abstract: The technology disclosed relates to providing personalized experience to viewers of online social profiles. In particular, it relates to creating person-specific personas of a user's online social profiles to be viewed by respective persons in the user's online social networks based on shared interests. The person-specific personas prominently display content selected from a user's profile that is determined to be of interest to the particular persons viewing the profiles.The technology disclosed also relates to enhancing user experience to viewers of online social profiles. In particular, it relates to creating person-oriented personas of online social profiles of users for respective persons in users' online social networks based on shared interests. The person-oriented personas supply augmenting content from sources external to the online social networks, which is determined to be of interest to the particular persons viewing the profiles.

Abstract translation: 所公开的技术涉及向在线社交简介的观众提供个性化体验。 特别地，它涉及创建用户的在线社交简档的个人特定角色，以由用户的在线社交网络中的各个人基于共享兴趣来观看。 个人特定角色突出地显示从被查看轮廓的特定人被确定为感兴趣的用户简档中选择的内容。 所披露的技术还涉及增强在线社交简介的观众的用户体验。 特别涉及到基于共同利益的用户在线社交网络中的各个用户的在线社交网络的个人导向角色。 以人为本的人物角色提供从在线社交网络外部的来源增加内容，这被确定为查看个人资料的特定人物感兴趣。

公开(公告)号：US20130218884A1

公开(公告)日：2013-08-22

申请号：US13632476

申请日：2012-10-01

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06F17/30

CPC classification number: G06F16/951

Abstract: A method for providing a review from a customer relationship management (CRM) system is disclosed. The method includes receiving a message including a request for a review relevant to a viewer from a requesting user system associated with a first user, where the message also includes information identifying a review subject and readily available information related to the viewer. Reviews related to the review subject and managed by a CRM system are identified and a relevance score is determined for each of the records based on relevance factors relating to the viewer and to data managed by the CRM system, and social media influence factors relating to social media content from a social networking entity. Recommended reviews are selected based on the relevance scores of the reviews, and information identifying the recommended reviews is included in a response message that is transmitted to the requesting user system.

Abstract translation: 公开了一种从客户关系管理（CRM）系统提供审查的方法。 该方法包括从与第一用户相关联的请求用户系统接收包括与观众有关的审查请求的消息，其中消息还包括标识审阅对象的信息和与观众有关的容易获得的信息。 与CRM系统相关的审查主题和管理的评论被确定，并且基于与观察者和CRM系统管理的数据相关的相关性因素以及与社会媒体有关的社会媒体影响因素，确定每个记录的相关性得分 来自社交网络实体的媒体内容。 基于评论的相关性分数来选择推荐的评论，并且识别推荐评论的信息被包括在发送到请求用户系统的响应消息中。

公开(公告)号：US20150032496A1

公开(公告)日：2015-01-29

申请号：US13952843

申请日：2013-07-29

Applicant: salesforce.com, inc.

Inventor： Jager McConnell ,  Ciara Peter

IPC: G06Q10/06

CPC classification number: G06Q10/06315 ,  G06Q10/06393

Abstract: Systems, methods, and computer program products are provided for optimizing compensation allocations, and in particular, spiff allocations. With a limited budget, embodiments calculate optimized allocations or distributions of the budget to maximize employee productivity by analyzing input parameters associated with a productivity period, creating performance models for each employee or group of employees based on the analysis, and generating a budget allocation model so as to increase the sum output of the employee productivity. Approaches are data driven and modifiable to account for new data.

Abstract translation: 提供了系统，方法和计算机程序产品，用于优化补偿分配，特别是spiff分配。 在预算有限的情况下，实施例通过分析与生产力周期相关联的输入参数来计算预算的优化分配或分配，以最大限度地提高员工的工作效率，基于分析为每位员工或一组员工创建绩效模型，并生成预算分配模型 增加员工生产力的总和。 方法是数据驱动和可修改以解释新数据。

公开(公告)号：US20140288985A1

公开(公告)日：2014-09-25

申请号：US14294441

申请日：2014-06-03

Applicant: salesforce.com, inc.

Inventor： Daniel Debow ,  Maksim Ovsyannikov ,  Woodson Jackson Martin ,  Austin Tam ,  Ryan Allan Dewsbury ,  Alan O'Conner ,  Marcus Gosling ,  Qinghua Yang Qinghua Yang ,  Nathan Bradshaw ,  Margaret Cryzan ,  Renato Bellia ,  James Fai-Kuen Tam ,  Alex Ovesea ,  Iurie Cangea ,  Tihomir Bajic ,  Jager McConnell ,  Ciara Peter

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/06

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for managing objectives in an organization. A server may receive an objective at a first level of an objective hierarchy. The objective may be associated with a completion indicator providing progress towards completing the objective. Other objectives at a lower level of the objective hierarchy may be determined. The other objectives may also include completion indicators. The progress of the completion indicator of the objective at the first level of the objective hierarchy may be based on the completion indicators of the objectives at the lower level of the objective hierarchy.

Abstract translation: 公开了用于管理组织中的目标的方法，装置，系统和计算机可读存储介质。 服务器可以在目标层次结构的第一级接收目标。 目标可能与提供完成目标进展情况的完成指标相关联。 可以确定目标层级的较低级别的其他目标。 其他目标也可能包括完成指标。 客观层次结构第一层次目标完成指标的进度可以基于客观层级下层目标的完成指标。