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    Intelligent support recommendations for snap-ins
    1.
    发明授权
    Intelligent support recommendations for snap-ins 有权

    公开(公告)号：US11016633B2

    公开(公告)日：2021-05-25

    申请号：US15480474

    申请日：2017-04-06

    Applicant: salesforce.com, inc.

    Inventor： Adrian Dieter Rapp ,  Xin Wang ,  Peter Francis White ,  Sheila Bernadette Christian

    IPC: G06F3/0481

    Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.

    DYNAMICALLY CONFIGURING A PROCESS BASED ON ENVIRONMENTAL CHARACTERISTICS MONITORED BY A MOBILE DEVICE
    4.
    发明申请
    DYNAMICALLY CONFIGURING A PROCESS BASED ON ENVIRONMENTAL CHARACTERISTICS MONITORED BY A MOBILE DEVICE 审中-公开

    公开(公告)号：US20180203731A1

    公开(公告)日：2018-07-19

    申请号：US15405708

    申请日：2017-01-13

    Applicant: salesforce.com, inc.

    Inventor： Adrian Dieter Rapp ,  Qingqing Liu ,  Michael Chou

    IPC: G06F9/50 ,  G06F17/30 ,  G06Q50/00

    CPC classification number: G06F9/5005 ,  G06Q50/01

    Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

    DYNAMICALLY CONFIGURING A PROCESS BASED ON ENVIRONMENTAL CHARACTERISTICS MONITORED BY A MOBILE DEVICE
    8.
    发明申请
    DYNAMICALLY CONFIGURING A PROCESS BASED ON ENVIRONMENTAL CHARACTERISTICS MONITORED BY A MOBILE DEVICE 有权

    公开(公告)号：US20210141650A1

    公开(公告)日：2021-05-13

    申请号：US16949897

    申请日：2020-11-19

    Applicant: salesforce.com, inc.

    Inventor： Adrian Dieter Rapp ,  Qingqing Liu ,  Michael Chou

    IPC: G06F9/448 ,  G06F9/50 ,  G06Q50/00

    Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

    DYNAMICALLY CONFIGURING A PROCESS BASED ON ENVIRONMENTAL CHARACTERISTICS MONITORED BY A MOBILE DEVICE
    9.
    发明申请
    DYNAMICALLY CONFIGURING A PROCESS BASED ON ENVIRONMENTAL CHARACTERISTICS MONITORED BY A MOBILE DEVICE 审中-公开

    公开(公告)号：US20190065264A1

    公开(公告)日：2019-02-28

    申请号：US16175618

    申请日：2018-10-30

    Applicant: salesforce.com, inc.

    Inventor： Adrian Dieter Rapp ,  Qingqing Liu ,  Michael Chou

    IPC: G06F9/50 ,  G06Q50/00

    Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

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