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公开(公告)号：US09978081B1
公开(公告)日：2018-05-22
申请号：US15496385
申请日：2017-04-25
Applicant: West Corporation
Inventor： Pamela J. Jacobs , Joel G. Mason , Andrew Lawrence Groothuis
CPC classification number: G06Q30/0259 , G06F17/30386 , G06Q30/0256 , G06Q30/0267 , H04M3/4936 , H04W4/02
Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
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2.发明授权System, method, and computer-readable medium that facilitate voice biometrics user authentication 有权系统，方法和计算机可读介质，便于语音生物识别用户认证公开(公告)号：US09160849B1
公开(公告)日：2015-10-13
申请号：US14084989
申请日：2013-11-20
Applicant: West Corporation
Inventor： Andrea Whitmore , Aaron Scott Fisher , Steven John Schanbacher , Andrew Lawrence Groothuis , Jacob Ginsburg , Gerald Thomas Annin , Pamela J. Jacobs
CPC classification number: H04L63/0861 , G06F21/32 , G06F21/554 , G10L15/083 , H04M1/271 , H04M3/4936 , H04M2201/41 , H04M2203/6045 , H04M2203/6054
Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
Abstract translation: 提供了一种系统，方法和计算机可读介质，其通过具有交互式语音响应系统访问的网络系统中的语音生物特征来促进用户认证。 语音生物认证机制通过特定的交互式语音响应交易来缓解身份窃取。 语音生物特征认证系统与交互式网络平台接口，并且可以由语音生物识别技术的第三方提供商来主办。
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Patent Agency Ranking
3.发明授权公开(公告)号：US10515638B1
公开(公告)日：2019-12-24
申请号：US15847730
申请日：2017-12-19
Applicant: West Corporation
Inventor： Andrea Whitmore , Aaron Scott Fisher , Steven John Schanbacher , Andrew Lawrence Groothuis , Jacob Ginsburg , Gerald Thomas Annin , Pamela J. Jacobs
Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
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公开(公告)号：US09143895B1
公开(公告)日：2015-09-22
申请号：US14644240
申请日：2015-03-11
Applicant: West Corporation
Inventor： Pamela J. Jacobs , Joel G. Mason , Andrew Lawrence Groothuis
CPC classification number: G06Q30/0259 , G06F17/30386 , G06Q30/0256 , G06Q30/0267 , H04M3/4936 , H04W4/02
Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
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公开(公告)号：US09633369B1
公开(公告)日：2017-04-25
申请号：US14860989
申请日：2015-09-22
Applicant: West Corporation
Inventor： Pamela J. Jacobs , Joel G. Mason , Andrew Lawrence Groothuis
CPC classification number: G06Q30/0259 , G06F17/30386 , G06Q30/0256 , G06Q30/0267 , H04M3/4936 , H04W4/02
Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
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公开(公告)号：US10192240B1
公开(公告)日：2019-01-29
申请号：US15980996
申请日：2018-05-16
Applicant: West Corporation
Inventor： Pamela J. Jacobs , Joel G. Mason , Andrew Lawrence Groothuis
Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
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7.发明授权公开(公告)号：US09847996B1
公开(公告)日：2017-12-19
申请号：US14880432
申请日：2015-10-12
Applicant: West Corporation
Inventor： Andrea Whitmore , Aaron Scott Fisher , Steven John Schanbacher , Andrew Lawrence Groothuis , Jacob Ginsburg , Gerald Thomas Annin , Pamela J. Jacobs
CPC classification number: H04L63/0861 , G06F21/32 , G06F21/554 , G10L15/083 , H04M1/271 , H04M3/4936 , H04M2201/41 , H04M2203/6045 , H04M2203/6054
Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
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