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公开(公告)号：US20200220978A1
公开(公告)日：2020-07-09
申请号：US16823935
申请日：2020-03-19
Applicant: salesforce.com, inc.
Inventor： Youngjun Kwak , Alan Dawkuan Hwang , Cody Henshaw
Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
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公开(公告)号：US10609140B2
公开(公告)日：2020-03-31
申请号：US15688759
申请日：2017-08-28
Applicant: salesforce.com, inc.
Inventor： Darshil Vipul Vora , Youngjun Kwak , Alan Dawkuan Hwang , Alex Mastrodonato , Paul Korpi
IPC: G06F15/16 , H04L29/08 , G06F16/178 , G06F16/93
Abstract: Computing systems, database systems, and related methods are provided for supporting dynamic resources. One exemplary method involves a resource server identifying a reference to an external source within a resource obtained from a resource database, retrieving data residing at the external source from a network using the reference, and generating a graphical representation of the resource at a client device communicatively coupled to the network. The graphical representation of the resource includes a graphical representation of the retrieved data at a location within the graphical representation of the resource corresponding to a location of the reference within the resource.
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公开(公告)号：US20200094402A1
公开(公告)日：2020-03-26
申请号：US16264489
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Reid Carlberg , Heather Dykstra , Philippe Ozil , Alan Dawkuan Hwang , Cody Henshaw
Abstract: Architectures and techniques to control heterogeneous teams of robots. Input is received from a remote device with a control platform. The control platform provides a control mechanism for a team of heterogenous robots having at least two different control structures. Control signals are generated for at least two different types of robots communicatively coupled with the control platform. A first type of robot is independent of a second type of robot and the first and second type of robot have different control mechanisms. The first type of robot receives a request for an item to be delivered. At least one of the first type of robot operates to identify the item and to move the item to an intermediate location and to generate a request to at least one of the second type of robot. At least one of the second type of robot operates to move the item from the intermediate location to a new location.
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Patent Agency Ranking
公开(公告)号：US20220161425A1
公开(公告)日：2022-05-26
申请号：US17538741
申请日：2021-11-30
Applicant: Salesforce.com, inc.
Inventor： Reid Carlberg , Heather Dykstra , Philippe Ozil , Alan Dawkuan Hwang , Cody Henshaw
Abstract: Architectures and techniques to control heterogeneous teams of robots. Input is received from a remote device with a control platform. The control platform provides a control mechanism for a team of heterogenous robots having at least two different control structures. Control signals are generated for at least two different types of robots communicatively coupled with the control platform. A first type of robot is independent of a second type of robot and the first and second type of robot have different control mechanisms. The first type of robot receives a request for an item to be delivered. At least one of the first type of robot operates to identify the item and to move the item to an intermediate location and to generate a request to at least one of the second type of robot. At least one of the second type of robot operates to move the item from the intermediate location to a new location.
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公开(公告)号：US20190141191A1
公开(公告)日：2019-05-09
申请号：US15803376
申请日：2017-11-03
Applicant: salesforce.com, Inc.
Inventor： Youngjun Kwak , Alan Dawkuan Hwang , Cody Henshaw
Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
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公开(公告)号：US20190139057A1
公开(公告)日：2019-05-09
申请号：US15803394
申请日：2017-11-03
Applicant: salesforce.com, Inc.
Inventor： Youngjun Kwak , Cody Henshaw , Alan Dawkuan Hwang
Abstract: Sensorized packaging for a retail item includes one or more wireless acceleration, tilt, position or other sensors coupled to a processor to sense changes in position and/or orientation of the item, identify a user device associated with the changes, determine a type of interaction that caused the change, and transmit a signal identifying at least the retail item, the device associated with the change, and the type of interaction. A digital data processor that receives the signal can identify a record associated with the user device and store to that record the object identity and type of interaction.
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公开(公告)号：US11235460B2
公开(公告)日：2022-02-01
申请号：US16264489
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Reid Carlberg , Heather Dykstra , Philippe Ozil , Alan Dawkuan Hwang , Cody Henshaw
Abstract: Architectures and techniques to control heterogeneous teams of robots. Input is received from a remote device with a control platform. The control platform provides a control mechanism for a team of heterogenous robots having at least two different control structures. Control signals are generated for at least two different types of robots communicatively coupled with the control platform. A first type of robot is independent of a second type of robot and the first and second type of robot have different control mechanisms. The first type of robot receives a request for an item to be delivered. At least one of the first type of robot operates to identify the item and to move the item to an intermediate location and to generate a request to at least one of the second type of robot. At least one of the second type of robot operates to move the item from the intermediate location to a new location.
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公开(公告)号：US10601997B2
公开(公告)日：2020-03-24
申请号：US15803376
申请日：2017-11-03
Applicant: salesforce.com, Inc.
Inventor： Youngjun Kwak , Alan Dawkuan Hwang , Cody Henshaw
Abstract: A method of semiautonomous processing of a conversation on a digital data device includes the steps of receiving, with the digital data device, a communication from a requesting agent, analyzing the communication to discern an intent, determining whether an intent-purposed bot is available for execution on or in connection with the first digital data device to process a said communication of said intent and, if so, upon approval of a responding agent, processing with the bot any of the communication, an interaction of which the communication forms a part, and session of which the interaction forms a part.
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