公开(公告)号：US20050089155A1

公开(公告)日：2005-04-28

申请号：US10695470

申请日：2003-10-28

Applicant: Neil Isenberg

Inventor： Neil Isenberg

IPC: H04M3/00 ,  H04M3/487 ,  H04M3/523 ,  H04M5/00 ,  H04Q3/64

CPC classification number: H04M3/5232

Abstract: In providing an information assistance service, an information assistance call from a user is placed in a call queue when operators are not available to answer the call. In accordance with the invention, the call may be accorded priority in the call queue based on a measure of an excess wait time (EWT) incurred in a prior call(s) from the same user. The EWT is defined as the wait time for the service in excess of a predetermined acceptable service wait time, which may be greater than or equal to zero. The queue prioritization in accordance with the invention increases the likelihood of answering the current call from a user, who experienced a EWT in a prior call(s), within the acceptable service wait time.

Abstract translation: 在提供信息援助服务时，当运营商不可用于应答呼叫时，来自用户的信息协助呼叫被放置在呼叫队列中。 根据本发明，可以在呼叫队列中基于来自同一用户的先前呼叫中产生的超时等待时间（EWT）的度量来确定呼叫的优先级。 EWT被定义为超过预定的可接受服务等待时间的服务的等待时间，其可以大于或等于零。 根据本发明的队列优先级增加了在可接受的服务等待时间内从在先前的呼叫中经历EWT的用户应答当前呼叫的可能性。

公开(公告)号：US20060188076A1

公开(公告)日：2006-08-24

申请号：US11065682

申请日：2005-02-24

Applicant: Neil Isenberg

Inventor： Neil Isenberg

IPC: H04M1/64

CPC classification number: H04M3/385 ,  H04M3/42042 ,  H04M2201/41

Abstract: A voiceprint of a calling party, and identifying information, are obtained during a call. One or more voiceprint samples stored in association with the identifying information are selected, and the calling party's identity is verified based on a comparison of the voiceprint to at least one of the selected voiceprint samples. For example, the voiceprint samples may be derived from a verbal utterance by the calling party before the call, mixed with different background noises likely corrupting the calling party's utterance during the call. If the comparison fails to determine the calling party's identity, an attempt to verify the calling party's identity is made based on additional information received during the call. In another example, if the calling party's identity is verified based on the additional information, the voiceprint may be stored in association with the identifying information as a voiceprint sample for use in future verification of the calling party's identity.

Abstract translation: 呼叫期间获得呼叫方的声纹和识别信息。 选择与识别信息相关联地存储的一个或多个声纹样本，并且基于声波纹与至少一个选定的声纹样本之间的比较来验证主叫方的身份。 例如，声调样本可以来自主叫方在呼叫之前的口头发音，混合不同的背景噪声可能会在呼叫期间破坏主叫方的话语。 如果比较未能确定主叫方的身份，则根据呼叫期间接收到的附加信息进行验证主叫方身份的尝试。 在另一示例中，如果主叫方的身份基于附加信息被验证，则可以将声纹作为声纹样本与识别信息相关联地存储，以供将来验证主叫方身份。