公开(公告)号：US20220414592A1

公开(公告)日：2022-12-29

申请号：US17359486

申请日：2021-06-25

Applicant: Maplebear Inc.(dba Instacart)

Inventor： Zi Wang ,  Ji Chen ,  Houtao Deng ,  Soren Zeliger ,  Yijia Chen

IPC: G06Q10/08

Abstract: An online concierge system displays an interface to a user identifying an estimated time of arrival for an order. To generate the estimated time of arrival for the order, the online concierge system trains a prediction engine to predict delivery time based on a predicted selection time for a shopper to select the order for fulfillment and predicted travel time for the shopper to deliver items of the order to a location identified by the order. The online concierge system generates a policy optimization model that computes an adjustment for the predicted delivery time. The adjustment is determined by solving a stochastic optimization problem with a constraint on a probability of the order being delivered after the estimated time of arrival. The predicted delivery time combined with the adjustment determines the estimated time of delivery displayed to the user to balance between minimizing late deliveries and wait times.

公开(公告)号：US20230034221A1

公开(公告)日：2023-02-02

申请号：US17389281

申请日：2021-07-29

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Houtao Deng ,  Ji Chen ,  Zi Wang ,  Soren Zeliger ,  Ganesh Krishnan ,  Wa Yuan ,  Michael Scheibe

IPC: G06Q30/02 ,  G06Q30/06 ,  G06Q10/06 ,  G06N20/00 ,  G06N5/04

Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received or for short-term fulfillment when the order was received. To account for a number of shoppers available to fulfill orders during different discrete time intervals and numbers of orders for fulfillment during different discrete time intervals, the online concierge system specifies a target rate for orders fulfilled later than a specified discrete time interval and a threshold from the target rate. A trained machine learning model periodically predicts a percentage of orders being fulfilled late, with an order associated with a predicted percentage when the order was received. The online concierge system increases a price of orders associated with predicted percentages greater than the threshold from the target rate. The increased price of an order is determined from a price elasticity curve and the predicted percentage.

公开(公告)号：US20220292580A1

公开(公告)日：2022-09-15

申请号：US17202190

申请日：2021-03-15

Applicant: Maplebear, Inc.(dba Instacart)

Inventor： Jagannath Putrevu ,  Zi Wang ,  Site Wang ,  Houtao Deng ,  Yijia Chen ,  Mingzhe Zhuang ,  Ji Chen ,  Deepak Tirumalasetty

IPC: G06Q30/06 ,  G06Q10/06 ,  G06Q30/02 ,  G06Q10/08

Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. The online concierge system allocates a specified percentage of an estimated number of shoppers during a discrete time interval to fulfilling orders received before the discrete time interval. An order may include a flag authorizing flexible fulfillment of the order along with a discrete time interval, which allows the order to be fulfilled earlier than the identified discrete time interval. The online concierge system generates groups of multiple orders authorizing flexible fulfillment and determines a cost for fulfilling different groups of orders. The online concierge system identifies a group of orders authorizing flexible fulfillment having a minimum cost for fulfillment by a shopper, allowing for more allocation of shoppers by enabling grouping of orders identifying different discrete time intervals.

公开(公告)号：US20240420037A1

公开(公告)日：2024-12-19

申请号：US18210976

申请日：2023-06-16

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Zi Wang ,  Houtao Deng ,  Xiangyu Wang ,  Ganesh Krishnan ,  Aman Jain

IPC: G06Q10/04 ,  G06Q10/083 ,  G06Q30/0601

Abstract: Embodiments relate to determining an availability of a service option for delivery of an order placed with an online system. The online system receives an order placed with the online system. The online system accesses a computer model trained to predict a value of metric for an order placed with the online system. The online system applies the computer model to predict the value of the metric for the order. The online system determines which service option of a plurality of service options of the online system is available for delivery of the order, based at least in part on the predicted value of the metric and a threshold. The online system causes the device of the user to display an availability of the determined service option for delivery of the order.

公开(公告)号：US20240070605A1

公开(公告)日：2024-02-29

申请号：US17897045

申请日：2022-08-26

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Shuai Wang ,  Zi Wang ,  Ganesh Krishnan ,  Houtao Deng ,  Aman Jain ,  Jian Wang

IPC: G06Q10/08 ,  G06N5/02 ,  G06Q10/06 ,  G06Q30/06

CPC classification number: G06Q10/0838 ,  G06N5/022 ,  G06Q10/06393 ,  G06Q30/0617

Abstract: An online concierge system provides arrival prediction services for a user placing an order to be retrieved by a shopper. An order may have a predicted arrival time predicted by a model that may err under some conditions. To reduce the likelihood of providing the predicted arrival time (and related services) when the arrival time may be incorrect, the prediction model and related services are throttled (e.g., selectively provided) based on one or more predicted delivery metrics, which may include a time to accept the order by a shopper and a predicted portion of late orders that will be delivered past the respective predicted arrival times. The predicted delivery metrics are compared with thresholds and the result of the comparison used to selectively provide, or not provide, the predicted delivery services.