REMOTE SUPPORT OF COMPUTING DEVICES
    1.
    发明申请
    REMOTE SUPPORT OF COMPUTING DEVICES 审中-公开
    远程支持计算设备

    公开(公告)号:US20150052067A1

    公开(公告)日:2015-02-19

    申请号:US13966007

    申请日:2013-08-13

    CPC classification number: G06Q30/016

    Abstract: A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. The customer support agent can provide guidance to the user by transmitting support content back to the user's computing device, where the support content is displayed as an overlay on top of the user's normal user interface content. The screen sharing and support content may be supplemented with live audio and video communications between the user and the remote customer support agent, and the multiple modes of communication may be prioritized to maintain quality in the preferred communication mode.

    Abstract translation: 客户支持应用程序向远程客户支持代理提供用户计算设备的屏幕共享,从而使客户支持代理能够查看显示在用户设备上的内容。 客户支持代理可以通过将支持内容发送回用户的计算设备来向用户提供指导,其中支持内容被显示为用户正常用户界面内容之上的覆盖。 屏幕共享和支持内容可以用户和远程客户支持代理之间的实时音频和视频通信进行补充,并且可以优先考虑多种通信模式以保持优选通信模式中的质量。

    Managing gesture input information
    2.
    发明授权
    Managing gesture input information 有权
    管理手势输入信息

    公开(公告)号:US09063576B1

    公开(公告)日:2015-06-23

    申请号:US13856644

    申请日:2013-04-04

    CPC classification number: G06F3/04883 G06F17/30345

    Abstract: Techniques for managing screen input information associated with configurable gestures may be provided. For example, configuration information associated with a performable gesture may be received. In some examples, the configuration information may be received by an operating system service of a device. Additionally, in some examples, information associated with input detected by the device may be received by the operating system service. Further, in some examples, an operation of the device may be performed when the information associated with the input identifies performance of the performable gesture.

    Abstract translation: 可以提供用于管理与可配置手势相关联的屏幕输入信息的技术。 例如,可以接收与可执行手势相关联的配置信息。 在一些示例中,配置信息可以由设备的操作系统服务接收。 此外,在一些示例中,与由设备检测的输入相关联的信息可以由操作系统服务接收。 此外,在一些示例中,当与输入相关联的信息标识可执行手势的执行时,可以执行设备的操作。

    Managing gesture input information

    公开(公告)号:US09804774B1

    公开(公告)日:2017-10-31

    申请号:US14711736

    申请日:2015-05-13

    CPC classification number: G06F3/04883 G06F17/30345

    Abstract: Techniques for managing screen input information associated with configurable gestures may be provided. For example, configuration information associated with a performable gesture and an operation may be received from an application. An association between the gesture, the operation and the application may be stored such that the operation is performed when the gesture is detected as having been performed. The operation may be global or application-specific. In some embodiments, a user is able to update a particular association. For example, the user may update a gesture associated with an operation, or the user may update an operation associated with a particular gesture.

    Remote support of computing devices

    公开(公告)号:US10089633B2

    公开(公告)日:2018-10-02

    申请号:US13966007

    申请日:2013-08-13

    Abstract: A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. The customer support agent can provide guidance to the user by transmitting support content back to the user's computing device, where the support content is displayed as an overlay on top of the user's normal user interface content. The screen sharing and support content may be supplemented with live audio and video communications between the user and the remote customer support agent, and the multiple modes of communication may be prioritized to maintain quality in the preferred communication mode.

    Mobile crossdock
    5.
    发明授权
    Mobile crossdock 有权
    移动交叉口

    公开(公告)号:US09567168B1

    公开(公告)日:2017-02-14

    申请号:US14496301

    申请日:2014-09-25

    CPC classification number: B65G63/002 B65D88/027 B65D90/125 B65G67/02 B65G69/24

    Abstract: Disclosed are various embodiments for a mobile crossdock system comprising one or more containers aligned in a configuration to form a mobile crossdock for mobile crossdock operations. The one or more containers are detachably attached to a platform such as a vehicle trailer. Further, the one or more containers may comprise a first side having a first plurality of openings and a second side having a second plurality of openings. A plurality of doors are aligned with the first plurality of openings and the second plurality of openings and are configured to move between a closed position and an open position. A plurality of ramps are configured to lift or raise a rear end of a vehicle to a position where a cargo area of the vehicle is substantially aligned with a floor of the mobile crossdock.

    Abstract translation: 公开了用于移动交叉口系统的各种实施例,包括一个或多个容器,其在配置中对齐以形成用于移动交叉口操作的移动交叉口。 一个或多个容器可拆卸地附接到诸如车辆拖车的平台。 此外,一个或多个容器可以包括具有第一多个开口的第一侧和具有第二多个开口的第二侧。 多个门与第一多个开口和第二多个开口对齐并且构造成在关闭位置和打开位置之间移动。 多个斜坡被构造成将车辆的后端抬起或升高到车辆的货物区域基本上与移动交叉口的地板对准的位置。

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