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公开(公告)号：US07818631B1
公开(公告)日：2010-10-19
申请号：US11116856
申请日：2005-04-28
IPC分类号： G06F11/00
CPC分类号： H04Q3/0075 , H04Q2213/13056 , H04Q2213/13163 , H04Q2213/13175 , H04Q2213/13349
摘要： A method and system for are provided for generating a ticketing report in a communications networking environment. The method includes receiving an alarm event that has a set of event attributes, which includes an event identifier; automatically evaluating the attributes against a set of ticketing rules; determining whether a ticketing report should be generated, and if so, then identifying one or more target ticketing systems; generating a ticketing message based on the alarm-event attributes and the identified one or more target ticketing system(s); routing the event to the target ticketing system, whereby the ticketing report can be automatically generated; receiving a ticket identifier that identifies the generated ticketing report; and associating the ticket identifier with the event identifier. The system includes an alarm-event manager, a ticketing engine coupled to the alarm-event manager, a ticketing router coupled to the ticketing engine and to one or more ticket-outputting systems, and a data structure coupled to the ticketing engine and containing a set of ticketing rules that define criteria to be met to automatically generating a ticketing report.
摘要翻译： 提供了用于在通信联网环境中生成票务报告的方法和系统。 该方法包括接收具有一组事件属性的报警事件，其包括事件标识符; 根据一组票务规则自动评估属性; 确定是否应该生成票务报告，如果是，则确定一个或多个目标票务系统; 基于所述警报事件属性和所识别的一个或多个目标票务系统产生票务消息; 将事件路由到目标票务系统，从而可以自动生成票务报告; 接收识别生成的票务报告的票证标识符; 并将票证标识符与事件标识符相关联。 该系统包括报警事件管理器，耦合到报警事件管理器的售票引擎，耦合到票务引擎和一个或多个票据输出系统的票务路由器，以及耦合到票务引擎并包含一个 一套票务规则，用于定义要自动生成票务报告的条件。
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2.发明授权Method and system for selectively displaying alarms in a communications network 有权用于在通信网络中选择性地显示报警的方法和系统公开(公告)号：US07636424B1
公开(公告)日：2009-12-22
申请号：US11116778
申请日：2005-04-28
CPC分类号： H04Q3/0075 , H04Q2213/13056 , H04Q2213/13163 , H04Q2213/13175 , H04Q2213/13349
摘要： A method and system for processing network trouble alerts is provided. A most important alert is presented, with the ability to view other status indications related to it. The method includes receiving a status indication, identifying a network resource associated with it, determining whether the resource is subordinate to another resource, which is associated with at least a second status indication, and if the resource is not subordinate another, then evaluating the status indication to determine if it should be presented to a user. If so, then automatically presenting the status indication to the user without user intervention.
摘要翻译： 提供了一种处理网络故障警报的方法和系统。 提出了一个最重要的警报，具有查看与其相关的其他状态指示的能力。 该方法包括接收状态指示，识别与其相关联的网络资源，确定资源是否从属于与至少第二状态指示相关联的另一资源，以及如果资源不是从属于另一资源，则评估状态 指示，以确定是否应呈现给用户。 如果是这样，则在没有用户干预的情况下自动向用户呈现状态指示。
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3.发明授权Method and system for displaying status indications from communications network 有权从通信网络显示状态指示的方法和系统公开(公告)号：US07259666B1
公开(公告)日：2007-08-21
申请号：US11116739
申请日：2005-04-28
CPC分类号： H04L41/064 , G06F11/0709 , G06F11/0775 , G06F11/0781 , H04L43/0817
摘要： A method and system for displaying status indications from a communications network is provided. Alert identifiers are provided that identify a communications-network alert to be presented to a user on a display device. A set of presentation attributes desired to be displayed with the alert are provided, and a plurality of data structures from which the presentation attributes can be gathered is identified. The presentation attributes are retrieved from the plurality of data structures, and inputted into a single presentation data structure, which can be the sole object of a data query used to retrieve information to be presented in connection with the communications-network alert.
摘要翻译： 提供了一种用于从通信网络显示状态指示的方法和系统。 提供警报标识符，其标识要在显示设备上呈现给用户的通信网络警报。 提供期望与警报一起显示的一组呈现属性，并且识别可以从其收集呈现属性的多个数据结构。 从多个数据结构检索呈现属性，并将其输入到单个呈现数据结构中，该结构可以是用于检索与通信网络警报相关联地呈现的信息的数据查询的唯一对象。
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