发明授权
US08848882B2 System for and method of measuring caller interactions during a call session
有权
在通话会话期间测量来电者交互的系统和方法
- 专利标题： System for and method of measuring caller interactions during a call session
- 专利标题（中）： 在通话会话期间测量来电者交互的系统和方法
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申请号： US12831493申请日： 2010-07-07
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公开(公告)号： US08848882B2公开(公告)日： 2014-09-30
- 发明人: Sumit Kumar Mukherjee , Vishal Bhasin , Prateek Mehrotra , Kannan Venugopal
- 申请人： Sumit Kumar Mukherjee , Vishal Bhasin , Prateek Mehrotra , Kannan Venugopal
- 申请人地址： US NJ Basking Ridge
- 专利权人： Verizon Patent and Licensing Inc.
- 当前专利权人： Verizon Patent and Licensing Inc.
- 当前专利权人地址： US NJ Basking Ridge
- 主分类号： H04M1/64
- IPC分类号： H04M1/64 ; H04M3/493 ; H04M3/22 ; G10L15/22 ; H04B1/38 ; H04M3/51
摘要：
A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.
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