A control system comprises a travel control unit configured to cause a moving body to travel to a designated place designated by a dispatch request, in response to the dispatch request from a user. Interactive communication is performed between the user and the moving body via a mobile terminal held by the user, before the moving body reaches the designated place. Image data in which surroundings of the designated place are captured by an imaging unit is acquired, after the moving body has reached the designated place as a result of the interactive communication. Information that has been transmitted from the user in the interactive communication is evaluated, based on the image data that has been acquired.