Systems and methods are provided for finding an available pickup/drop-off zone (PDZ) for an autonomous vehicle (AV) to use to pick up a passenger. A PDZ is selected that is likely to be available and that is within a reasonable walking distance of a passenger. The AV and the passenger are guided to the available PDZ. In selecting the available PDZ, the system balances the human and vehicle routing by taking into account the distance possible PDZs are from the passenger, the likelihood the respective PDZs will be available, the passenger's desire/ability to walk to the respective PDZs (e.g., due to physical limitations, weather, etc.), the driving time of the AV to the respective PDZs, the walking time of the passenger to the respective PDZs, and the like.