- 专利标题: Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
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申请号: US16516862申请日: 2019-07-19
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公开(公告)号: US10536403B2公开(公告)日: 2020-01-14
- 发明人: Scott Karp , Srinaath Thyagarajan
- 申请人: Capital One Services, LLC
- 申请人地址: US VA McLean
- 专利权人: CAPITAL ONE SERVICES, LLC
- 当前专利权人: CAPITAL ONE SERVICES, LLC
- 当前专利权人地址: US VA McLean
- 代理机构: Troutman Sanders LLP
- 代理商 Christopher J. Forstner; John A. Morrissett
- 主分类号: H04W4/00
- IPC分类号: H04W4/00 ; H04L12/58 ; G06F17/27 ; H04L29/08 ; H04M15/00 ; G06F16/9032
摘要:
The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialogue module via a SMS texting gateway for the mobile device identified by the phone number.
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