公开(公告)号：US20250039185A1

公开(公告)日：2025-01-30

申请号：US18906338

申请日：2024-10-04

Applicant: Glance Networks, Inc.

Inventor： Richard L. Baker ,  Andrew Norman ,  Brendan Ronan ,  Ellis Oliver Jones ,  Edward F. Hardebeck ,  Edward J. McGowan ,  Deborah Mendez

IPC: H04L9/40 ,  G06F3/14 ,  G06F16/958 ,  G06F40/106 ,  G06F40/143 ,  H04L43/0852 ,  H04L67/02 ,  H04L67/1095

Abstract: Secure sharing of a document on a co-browse session is implemented by causing a JavaScript implemented document viewer to create HTML5 description of a rendered view of a document's content, and transmitting the HTML5 description of the rendered view of the document content as a DOM elements on the co-browse session. The rendered view of the document is overlayed on the web page being co-browsed, which enables the participants to the co-browse session to collaboratively view the rendered view of the document. However, since the document itself only resides in the visitor's browser, the document itself is not transmitted on the co-browse session. Media URLs can also be shared, and the participants' views of the audio/video media is synchronized by causing the video to play locally at each participant but synchronized with the visitor. Live video of the participants to the co-browse session is also implemented.

公开(公告)号：US11736611B2

公开(公告)日：2023-08-22

申请号：US17460664

申请日：2021-08-30

Applicant: Glance Networks, Inc.

Inventor： Edward F. Hardebeck ,  Deborah Mendez ,  Richard L. Baker ,  Tom Martin

IPC: H04M3/51 ,  H04L65/1096 ,  H04L65/1076

CPC classification number: H04M3/5183 ,  H04L65/1076 ,  H04L65/1096

Abstract: A method and apparatus for visual engagement using automatically dynamically selected visualization mediums is described that will allow visual engagement via visual engagement sessions between customers and agents regardless of the type of application in use at the customer. Calls between customers and agents are implemented using the Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP), and visual engagement sessions are added to the calls, which enables visual engagement to occur without requiring modification of the manner in which calls are handled (routed) and bridged at the call center. In some embodiments, to enable an agent to see an output of an application client in use by a customer, a visualization system automatically selects one or more types of visualization technology for a visualization session with the customer based on the type of application client in use at the customer.

公开(公告)号：US10291722B1

公开(公告)日：2019-05-14

申请号：US15143830

申请日：2016-05-02

Applicant: Glance Networks, Inc.

Inventor： Deborah Mendez

IPC: G06F15/16 ,  H04L29/08 ,  H04L12/58 ,  H04L29/06

Abstract: A communication session extant via a first browser window may be continued from a first web page in a first domain to a second web page in a second domain by causing the second web page to be opened in a second browser window. The first browser window and second browser window open message handlers and use post message to forward a communication session ID to the second browser window. Where the communication session ID is written into a first domain first-party cookie by script on the first web page, messaging the communication session ID to the second browser window enables script on the second web page to write the value of the first domain first-party cookie into a second domain first-party cookie. The communication session ID can then be used to continue the communication session by the script of the second web page.

公开(公告)号：US08484291B1

公开(公告)日：2013-07-09

申请号：US12061011

申请日：2008-04-02

Applicant: Claudio Topolcic ,  Debby Mendez ,  Ed Hardebeck ,  Richard L. Baker

Inventor： Claudio Topolcic ,  Debby Mendez ,  Ed Hardebeck ,  Richard L. Baker

IPC: G06F15/16

CPC classification number: G06F9/452

Abstract: Commands associated with an update allow a presenter display to be recreated by a viewer. The commands are delineated by end of update markers. Commands are transmitted to viewers in viewer updates to allow viewers to see information that was shown on the presenter display as it existed at a particular point in time. A target end of update marker will be selected for a viewer update and all commands necessary to recreate the presenter display at that point in time will be transmitted to the viewer. Since the target end of update marker may cause several presenter updates to be included in a given viewer update, some of the commands in the update queue may not need to be transmitted to the viewer. Prunability indicators are therefore added to commands to allow commands to be selected for transmission to a viewer based on the target end of update marker.

Abstract translation: 与更新相关联的命令允许演示者显示由观看者重新创建。 命令由更新标记的末尾描绘。 命令在查看器更新中被传送给观众，以便观众能够看到在特定时间点存在的演示者显示器上显示的信息。 将为观众更新选择更新标记的目标结束，并且在该时间点重新创建演示者显示所需的所有命令将被发送给观众。 由于更新标记的目标结束可能导致几个演示者更新被包括在给定的观看者更新中，所以更新队列中的一些命令可能不需要被发送到观看者。 因此，可修整性指示符被添加到命令中，以允许基于更新标记的目标结束来选择命令以传送给观看者。

公开(公告)号：US12120125B2

公开(公告)日：2024-10-15

申请号：US17682231

申请日：2022-02-28

Applicant: Glance Networks, Inc.

Inventor： Richard L. Baker ,  Andrew Norman ,  Brendan Ronan ,  Ellis Oliver Jones ,  Edward F. Hardebeck ,  Edward J. McGowan ,  Deborah Mendez

IPC: H04L9/40 ,  G06F3/14 ,  G06F16/958 ,  G06F40/106 ,  G06F40/143 ,  H04L15/16 ,  H04L67/02 ,  H04L67/1095 ,  H04L43/0852

CPC classification number: H04L63/105 ,  G06F3/1454 ,  G06F16/986 ,  G06F40/106 ,  G06F40/143 ,  H04L63/0853 ,  H04L63/108 ,  H04L67/02 ,  H04L43/0852 ,  H04L67/1095

Abstract: Secure sharing of a document on a co-browse session is implemented by causing a JavaScript implemented document viewer to create HTML5 description of a rendered view of a document's content, and transmitting the HTML5 description of the rendered view of the document content as a DOM elements on the co-browse session. The rendered view of the document is overlayed on the web page being co-browsed, which enables the participants to the co-browse session to collaboratively view the rendered view of the document. However, since the document itself only resides in the visitor's browser, the document itself is not transmitted on the co-browse session. Media URLs can also be shared, and the participants' views of the audio/video media is synchronized by causing the video to play locally at each participant but synchronized with the visitor. Live video of the participants to the co-browse session is also implemented.

公开(公告)号：US20230401277A1

公开(公告)日：2023-12-14

申请号：US18208975

申请日：2023-06-13

Applicant: Glance Networks, Inc.

Inventor： Brendan Ronan ,  Deborah Mendez ,  Joseph R. Belmonte

IPC: G06F16/958 ,  G06F11/34

CPC classification number: G06F16/986 ,  G06F11/3476

Abstract: Restricting and logging editing operations in a co-browse session, includes establishing a co-browse session between a first participant and a second participant in which a Document Object Model (DOM) of a first browser at the first participant is transmitted to the second participant, and used at the second participant to recreate a content of the first browser at a second browser. The DOM includes a plurality of DOM elements. A list of editable elements is implemented at the first browser, the list of editable elements specifying a first subset of the DOM elements, fewer than all of the DOM elements. When restricted editing is enabled on the co-browse session, the second participant is allowed to interact with any DOM element of the first subset of DOM elements but is not allowed to interact with any DOM elements not in the first subset of DOM elements.

公开(公告)号：US11269582B2

公开(公告)日：2022-03-08

申请号：US16686873

申请日：2019-11-18

Applicant: Glance Networks, Inc.

Inventor： Deborah Mendez

IPC: G06F3/14 ,  G06F16/958 ,  G06F40/14 ,  G06F40/154 ,  H04L67/02

Abstract: A co-browse service implements a resource acquisition process to enable proprietary resources to be accessed on a co-browse session. In some embodiments, co-browse JavaScript in a visitor browser converts some or all of the resource URLs of the DOM to point to the resource acquisition process so that the agent browser seeks to retrieve the URLs referenced resources from the resource acquisition process rather than from the website. The resource acquisition process, in turn, obtains the resources from the website or the visitor browser. Since the resource acquisition process is able to obtain the proprietary resources on behalf of the agent and provide the proprietary resources to the agent during the co-browse session, the agent is able to have a consistent view of the visitor's browser during the co-browse session.

公开(公告)号：US11227098B2

公开(公告)日：2022-01-18

申请号：US17173371

申请日：2021-02-11

Applicant: Glance Networks, Inc.

Inventor： Deborah Mendez ,  Brendan Ronan

IPC: G06F40/143 ,  H04L29/08 ,  G06F16/957 ,  G06F3/0485 ,  G06F16/955

Abstract: Co-browsing shadow DOM elements is enabled by detecting shadow host DOM elements and nested shadow host DOM elements on the visitor DOM. Identifiers are attached to the DOM elements within shadow DOM regions to uniquely and efficiently identify the DOM elements within shadow DOM regions and nested shadow DOM regions. When shadow DOM elements are transmitted on the co-browse session, the identifiers specify where the DOM elements are located (which shadow DOM regions) so that the agent co-browse JavaScript is able to efficiently locate the DOM elements without querying each shadow DOM region. The agent co-browse JavaScript maintains a map correlating shadow root identifiers with the HTML of the shadow DOM regions and associated constructed stylesheets, so that the HTML of a shadow DOM region is not required to be re-transmitted if the portion of the DOM including the shadow host is replaced.

公开(公告)号：US20210266355A1

公开(公告)日：2021-08-26

申请号：US17173371

申请日：2021-02-11

Applicant: Glance Networks, Inc.

Inventor： Deborah Mendez ,  Brendan Ronan

IPC: H04L29/08 ,  G06F16/957 ,  G06F16/955 ,  G06F3/0482 ,  G06F3/0485

Abstract: Co-browsing shadow DOM elements is enabled by detecting shadow host DOM elements and nested shadow host DOM elements on the visitor DOM. Identifiers are attached to the DOM elements within shadow DOM regions to uniquely and efficiently identify the DOM elements within shadow DOM regions and nested shadow DOM regions. When shadow DOM elements are transmitted on the co-browse session, the identifiers specify where the DOM elements are located (which shadow DOM regions) so that the agent co-browse JavaScript is able to efficiently locate the DOM elements without querying each shadow DOM region. The agent co-browse JavaScript maintains a map correlating shadow root identifiers with the HTML of the shadow DOM regions and associated constructed stylesheets, so that the HTML of a shadow DOM region is not required to be re-transmitted if the portion of the DOM including the shadow host is replaced.

公开(公告)号：US10827011B2

公开(公告)日：2020-11-03

申请号：US15270258

申请日：2016-09-20

Applicant: Glance Networks, Inc.

Inventor： Deborah Mendez ,  Edward F. Hardebeck ,  Richard L. Baker

IPC: H04L29/08 ,  G06Q30/00 ,  G06F9/455 ,  H04L12/18 ,  G06F3/0482 ,  G06F16/954 ,  H04L12/58

Abstract: Script on a visitor's browser posts information about the visitor to a presence system. The script may post information such as the URL of the page being viewed by the visitor and any available information identifying the visitor. Agents connect to the presence system to detect visitors on the website. Any identifying information posted by the visitors to the presence system is captured into the agent CRM system to enable the agents to see, within the CRM system, which contacts known to the CRM system are currently on the website. The agent may signal the visitor through the presence system to initiate a co-browse session on which the agent can see the visitor's activities on the website. The co-browse session may be initiated by the agent without requiring the visitor to take action and optionally without the visitor's knowledge.