公开(公告)号：US20200097600A1

公开(公告)日：2020-03-26

申请号：US16140443

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Aditya SAKHUJA ,  Pingping XIU ,  Weiping PENG ,  Edgar Gerardo VELASCO ,  Anjan GOSWAMI

IPC: G06F17/30

Abstract: A method is provided for providing a final result set to a user. In some embodiments, the method includes receiving from the user an input question directed to an organization belonging to a particular category. The method includes applying a plurality of rules to the input question, at least one rule being assigned a weight dependent on the particular category to which the organization belongs. The method further includes extracting, based on applying the plurality of rules, multiple collections of keywords and generating a plurality of search queries. Each search query includes a different collection of keywords. The method also includes submitting the plurality of search queries to a database and in response, receiving multiple result sets from the database. The method further includes in response to the input question, providing a final result including a subset of documents included in the multiple result sets to the user.