公开(公告)号：US20200097456A1

公开(公告)日：2020-03-26

申请号：US16264470

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy TRAN ,  David ANGULO ,  David WOODWARD ,  Abhinav CHADDA ,  David HACKER ,  Steven NESS ,  Matt LAGROTTE ,  Jason MOODY ,  Daniel MARCHANT ,  Matthew James MONDOK ,  Federico RECIO ,  Mehmet Gokmen ORUN ,  Steven KOSTRZEWSKI ,  Christopher BILL ,  Kaustubh BARDE ,  Lydia LODOVISI ,  Sarah FLAMION ,  Jamin HALL ,  Charles Fineman

IPC: G06F16/23 ,  G06Q30/00

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US20200097468A1

公开(公告)日：2020-03-26

申请号：US16264464

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy TRAN ,  David ANGULO ,  David WOODWARD ,  Abhinav CHADDA ,  David HACKER ,  Steven NESS ,  Matt LAGROTTE ,  Jason MOODY ,  Daniel MARCHANT ,  Matthew James MONDOK ,  Federico RECIO ,  Mehmet Gokmen ORUN ,  Steven KOSTRZEWSKI ,  Christopher BILL ,  Kaustubh BARDE ,  Lydia LODOVISI ,  Sarah FLAMION ,  Jamin HALL ,  Charles FINEMAN

IPC: G06F16/242 ,  G06F16/215 ,  G06F16/23 ,  G06F16/28

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US20200097475A1

公开(公告)日：2020-03-26

申请号：US16264484

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy TRAN ,  David ANGULO ,  David WOODWARD ,  Abhinav CHADDA ,  David HACKER ,  Steven NESS ,  Matt LAGROTTE ,  Jason MOODY ,  Daniel MARCHANT ,  Matthew James MONDOK ,  Federico RECIO ,  Mehmet Gokmen ORUN ,  Steven KOSTRZEWSKI ,  Christopher BILL ,  Kaustubh BARDE ,  Lydia LODOVISI ,  Sarah FLAMION ,  Jamin HALL ,  Charles FINEMAN

IPC: G06F16/2455 ,  G06F9/54 ,  G06F16/215 ,  G06F16/9035 ,  G06F16/28 ,  G06Q30/00

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US20200097471A1

公开(公告)日：2020-03-26

申请号：US16264428

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy TRAN ,  David ANGULO ,  David WOODWARD ,  Abhinav CHADDA ,  David HACKER ,  Steven NESS ,  Matt LAGROTTE ,  Jason MOODY ,  Daniel MARCHANT ,  Matthew James MONDOK ,  Federico RECIO ,  Mehmet Gokmen ORUN ,  Steven KOSTRZEWSKI ,  Christopher BILL ,  Kaustubh BARDE ,  Lydia LODOVISI ,  Sarah FLAMION ,  Jamin HALL ,  Charles FINEMAN

IPC: G06F16/2458 ,  G06F16/21

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.