公开(公告)号：US20230177269A1

公开(公告)日：2023-06-08

申请号：US17545168

申请日：2021-12-08

Applicant: salesforce.com, inc.

Inventor： Jessica Lundin ,  Sönke Rohde ,  Owen Winne Schoppe ,  Michael Sollami ,  David Woodward ,  Brian Lonsdorf ,  Alan Martin Ross ,  Scott Bokma

IPC: G06F40/289 ,  G06N20/00

CPC classification number: G06F40/289 ,  G06N20/00

Abstract: Systems, devices, and techniques are disclosed for conversation topic extraction. Text of a communication channel may be received. The text of the communication channel may be divided into conversation documents based on conversation threads of the communication channel. Phrases of the text of the conversation documents may be tokenizes. Topic phrases for the conversation documents may be determined by assigning importance scores to the tokenized phrases using unsupervised topic extraction. The topic phrases may be the tokenized phrases with the highest importance scores.