公开(公告)号：US20210144250A1

公开(公告)日：2021-05-13

申请号：US16678530

申请日：2019-11-08

Applicant: salesforce.com, inc.

Inventor： Molly MAHAR ,  Nicholas Beng Tek GEH

IPC: H04M3/42 ,  H04L12/58 ,  H04M3/523 ,  H04M3/53

Abstract: Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.