公开(公告)号：US20230206188A1

公开(公告)日：2023-06-29

申请号：US17646110

申请日：2021-12-27

Applicant: salesforce.com, inc.

Inventor： Muhammad Shahid Khan ,  Steighton Lee Haley ,  Anuradha Sunil Vakil ,  Noah William Burbank ,  Rohit Deshpande ,  Alexander Oscherov ,  Ajay Ajit Shah ,  David Tomas Fernandez ,  Megan Monacelli

IPC: G06Q10/10 ,  G06F40/205 ,  G06N20/00

CPC classification number: G06Q10/1095 ,  G06Q10/107 ,  G06F40/205 ,  G06N20/00

Abstract: An application server may identify one or more contact identifiers associated with one or more contacts associated with a communication event. The application server may retrieve information associated with the one or more contacts from one or more data sources based on the one or more contact identifiers. The application server may generate, based on the information retrieved from the one or more data sources, a set of contact characteristics for the one or more contacts. The application server may identify one or more actions to be performed via the electronic communication application and associated with the communication event based at least in part on the generated set of contact characteristics and a response status. The application server may transmit, to a user device, an indication of the identified one or more actions.

公开(公告)号：US10803465B2

公开(公告)日：2020-10-13

申请号：US15483237

申请日：2017-04-10

Applicant: salesforce.com, inc.

Inventor： Dai Duong Doan ,  Aleksey Kolesnik ,  Rachna Singh ,  Muhammad Shahid Khan ,  Aakash Thakkar ,  Julia Zhang ,  James Hang

IPC: G06F3/14 ,  G06F16/16 ,  G06F16/26 ,  G06F3/0485 ,  G06F3/0482 ,  G06Q30/00

Abstract: Some embodiments of the present invention include a method for processing entities and may include generating, by a computing system, a hierarchical structure representation of entities from a plurality of entities of an object; receiving, by the computing system, information about a current entity; displaying, by the computing system, the current entity and a number of entities related to the current entity using the hierarchical structure representation of the entities, the number of related entities displayed being based on a display range; and updating, by the computing system, the display of the current entity and the related entities based on detecting a scrolling up action on a graphical user interface associated with the computing system.