公开(公告)号：US20180357100A1

公开(公告)日：2018-12-13

申请号：US15617258

申请日：2017-06-08

Applicant: salesforce.com, inc.

Inventor： Roojuta Lalani ,  Karthik Shankar ,  Neeraj Ahuja

IPC: G06F9/50 ,  G06F17/30 ,  G06F9/48

CPC classification number: G06F9/5011 ,  G06F9/4881 ,  G06F17/30864 ,  G06F17/30991

Abstract: A method in a database system is disclosed. The method comprises generating a task template object from a platform entity with polymorphic lookup capability that can map to multiple tenant domains wherein the task template object contains one or more task completion storage records for storing task-specific information, converting the task template object into a work-type object by storing task-specific information in the one or more task completion storage records wherein the work-type object comprises a work-type object identifier (ID), a first record for recording the database ID of one or more work order objects mapped to the work-type object, and a first task completion storage record for storing a first type of task-specific information. The method further comprises generating a work order object for a task and providing the work order object with access to the task-specific information by linking the work-type object to the work order object.

公开(公告)号：US11475064B2

公开(公告)日：2022-10-18

申请号：US15617258

申请日：2017-06-08

Applicant: salesforce.com, inc.

Inventor： Roojuta Lalani ,  Karthik Shankar ,  Neeraj Ahuja

IPC: G06F16/901 ,  G06F16/951 ,  G06F16/22

Abstract: A method in a database system is disclosed. The method comprises generating a task template object from a platform entity with polymorphic lookup capability that can map to multiple tenant domains wherein the task template object contains one or more task completion storage records for storing task-specific information, converting the task template object into a work-type object by storing task-specific information in the one or more task completion storage records wherein the work-type object comprises a work-type object identifier (ID), a first record for recording the database ID of one or more work order objects mapped to the work-type object, and a first task completion storage record for storing a first type of task-specific information. The method further comprises generating a work order object for a task and providing the work order object with access to the task-specific information by linking the work-type object to the work order object.