公开(公告)号：US09619524B2

公开(公告)日：2017-04-11

申请号：US14275074

申请日：2014-05-12

Applicant: salesforce.com, inc.

Inventor： Walter Macklem ,  David Nathanson ,  Jia Chen ,  Luke Ball ,  Shankara Subramanya ,  Kanishka Maheshwari ,  Susan Kimberlin

IPC: G06F17/30

CPC classification number: G06F17/3053 ,  G06F17/30312 ,  G06F17/30867

Abstract: A method of establishing personalized limits on a search responsive to a key word query in an enterprise search system is described that includes receiving an object types access history for a particular user. Applying this method, the object types access history includes records of object types selected from search results returning multiple object types and records of object types selected via interfaces other than search results. The method continues with determining and storing in computer readable memory a personalized scope of object types. The personalized scope of object types sets a limit on object types initially returned by an enterprise search system for the particular user in response to key word queries by the particular user that do not specify object types to search.

公开(公告)号：US20140310272A1

公开(公告)日：2014-10-16

申请号：US14275074

申请日：2014-05-12

Applicant: Salesforce.com, Inc.

Inventor： Walter Macklem ,  David Nathanson ,  Jia Chen ,  Luke Ball ,  Shankara Subramanya ,  Kanishka Maheshwari ,  Susan Kimberlin

IPC: G06F17/30

CPC classification number: G06F17/3053 ,  G06F17/30312 ,  G06F17/30867

Abstract: A method of establishing personalized limits on a search responsive to a key word query in an enterprise search system is described that includes receiving an object types access history for a particular user. Applying this method, the object types access history includes records of object types selected from search results returning multiple object types and records of object types selected via interfaces other than search results. The method continues with determining and storing in computer readable memory a personalized scope of object types. The personalized scope of object types sets a limit on object types initially returned by an enterprise search system for the particular user in response to key word queries by the particular user that do not specify object types to search.

Abstract translation: 描述了响应于企业搜索系统中的关键字查询来搜索关于搜索的个性化限制的方法，其包括接收特定用户的对象类型访问历史。 应用此方法，对象类型访问历史记录包括从搜索结果中选择的对象类型的记录，返回多个对象类型，以及通过除搜索结果之外的界面选择的对象类型的记录。 该方法继续确定和存储在计算机可读存储器中的对象类型的个性化范围。 对象类型的个性化范围对特定用户最初由企业搜索系统返回的对象类型设置限制，以响应特定用户对不指定要搜索的对象类型的关键词查询。

公开(公告)号：US10693709B2

公开(公告)日：2020-06-23

申请号：US15937945

申请日：2018-03-28

Applicant: salesforce.com, inc.

Inventor： Mikhail Chainani ,  Vijay Devadhar ,  William Dumaresq ,  Venkat Chandrasekaran ,  Jia Chen ,  Utsavi Benani ,  Xiaodan Wang

IPC: G06F15/173 ,  G06F15/16 ,  H04L12/24 ,  G06F15/177

Abstract: A system may identify gap events in a change detection stream. When changes in data are transmitted to a downstream system, the system may identify intermittent portions of the transmission where data is missing (e.g., a gap event). In some examples, a gap event may be caused by system maintenance or one or more system errors. After identifying the gap event, the system may bridge the gap event using metadata associated with the gap event. The associated metadata may be transmitted (e.g., via a gap event identification message) to the downstream system, which may prevent the downstream system from experiencing computational inefficiencies due to the gap event.

公开(公告)号：US11461786B2

公开(公告)日：2022-10-04

申请号：US16806498

申请日：2020-03-02

Applicant: salesforce.com, inc.

Inventor： Mark Knapp ,  Meredith Brown ,  Vignesh Elamvazhuthi ,  Gauri Subodh Mawalankar ,  Jia Chen ,  Kattie Mun Mun Tay ,  Spencer Derek Williams ,  Ovidio Peduri ,  Daniel Dara ,  Juan Nunez ,  Tal Levy Meruk

IPC: G06Q30/00 ,  G06F16/9035 ,  G06Q30/02 ,  G06F16/2457 ,  G06F3/0482 ,  H04L67/10 ,  G06F9/455 ,  G06F16/9535 ,  G06F16/25

Abstract: Described herein are means for implementing cross cloud engagement activity visualization without requiring database merge or data replication. For instance, an exemplary system includes: means for operating a database system communicably interfaced with the system of the host organization; means for operating a virtual entity bridge communicably interfacing the system with a remote cloud platform storing engagement activity data representing interactions of potential customers with a marketing campaign; means for generating a unified GUI to display a plurality of the CRM records at a user computing device; means for surfacing a plurality of related rows from the stored engagement activity data related to one of the plurality of CRM records by automatically querying the remote cloud platform via the virtual entity bridge for the plurality of related rows; means for populating the unified GUI with the surfaced plurality of rows; and means for transmitting the unified GUI to the user computing device for display.

公开(公告)号：US20210272129A1

公开(公告)日：2021-09-02

申请号：US16806498

申请日：2020-03-02

Applicant: salesforce.com, inc.

Inventor： Mark Knapp ,  Meredith Brown ,  Vignesh Elamvazhuthi ,  Gauri Subodh Mawalankar ,  Jia Chen ,  Kattie Mun Mun Tay ,  Spencer Derek Williams ,  Ovidio Peduri ,  Daniel Dara ,  Juan Nunez ,  Tal Levy Meruk

IPC: G06Q30/00 ,  G06F3/0482 ,  G06F16/9535 ,  G06F9/455 ,  H04L29/08

Abstract: Described herein are means for implementing cross cloud engagement activity visualization without requiring database merge or data replication. For instance, an exemplary system includes: means for operating a database system communicably interfaced with the system of the host organization; means for operating a virtual entity bridge communicably interfacing the system with a remote cloud platform storing engagement activity data representing interactions of potential customers with a marketing campaign; means for generating a unified GUI to display a plurality of the CRM records at a user computing device; means for surfacing a plurality of related rows from the stored engagement activity data related to one of the plurality of CRM records by automatically querying the remote cloud platform via the virtual entity bridge for the plurality of related rows; means for populating the unified GUI with the surfaced plurality of rows; and means for transmitting the unified GUI to the user computing device for display.

公开(公告)号：US20190306008A1

公开(公告)日：2019-10-03

申请号：US15937945

申请日：2018-03-28

Applicant: salesforce.com, inc.

Inventor： Mikhail Chainani ,  Vijay Devadhar ,  William Dumaresq ,  Venkat Chandrasekaran ,  Jia Chen ,  Utsavi Benani ,  Xiaodan Wang

IPC: H04L12/24

Abstract: A system may identify gap events in a change detection stream. When changes in data are transmitted to a downstream system, the system may identify intermittent portions of the transmission where data is missing (e.g., a gap event). In some examples, a gap event may be caused by system maintenance or one or more system errors. After identifying the gap event, the system may bridge the gap event using metadata associated with the gap event. The associated metadata may be transmitted (e.g., via a gap event identification message) to the downstream system, which may prevent the downstream system from experiencing computational inefficiencies due to the gap event.