公开(公告)号：US20230230010A1

公开(公告)日：2023-07-20

申请号：US17578642

申请日：2022-01-19

Applicant: salesforce.com, inc.

Inventor： Gautham Ramachandran ,  Gerald Gibson, JR. ,  Zeqiang Wang ,  Ana Bertran

IPC: G06Q10/06 ,  G06Q30/02

CPC classification number: G06Q10/06393 ,  G06Q30/0201

Abstract: Methods, computer readable media, and devices for quantifying an infrastructure service health as a score and optimizing performance of the infrastructure service based on benchmarks of dynamically identified control groups are disclosed. One method may include determining, for an infrastructure service of an organization, a metric health score for one or more metrics and an overall health score for the organization, creating, for at least one of the metrics, a number of control groups based on a timeframe criteria and including a set of organizations having a metric health score for the timeframe criteria similar to the organization, and maximizing performance of the infrastructure service using machine learning to compare, for at least one metric, performance impacts to the organization based on service changes with the number of control groups for the at least one metric.