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公开(公告)号：US11252152B2
公开(公告)日：2022-02-15
申请号：US16892024
申请日：2020-06-03
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.
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公开(公告)号：US11032352B2
公开(公告)日：2021-06-08
申请号：US16263435
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
IPC: H04L29/08 , H04L9/08 , H04L12/721
Abstract: Electronic data can be transmitted from a device outside a multitenant system to a recipient device that is a tenant device associated with the multitenant system. A processor of the device outside the multitenant system can encrypt the electronic data to produce a first file. The processor can produce a second file. The second file can include the first file and an identification. The identification can be for the recipient device. The processor can encrypt the second file to produce a third file. The processor can transmit, to the multitenant system, a file for transmission. The file for transmission can include the third file. The multitenant system can be configured to communicate with the recipient device.
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公开(公告)号：US20180217718A1
公开(公告)日：2018-08-02
申请号：US15421230
申请日：2017-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew , Mohit Aggarwal
IPC: G06F3/0482 , H04L12/24 , G06F3/0481
CPC classification number: H04L41/22 , H04L51/14 , H04L51/20 , H04L67/325
Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.
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公开(公告)号：US20200296098A1
公开(公告)日：2020-09-17
申请号：US16892024
申请日：2020-06-03
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.
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公开(公告)号：US20200252379A1
公开(公告)日：2020-08-06
申请号：US16263460
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
Abstract: Electronic data can be conveyed. A processor of a first intermediate device can receive a first file. The processor can decrypt the first file to produce a second file. The second file can include a third file and an identification. The identification can be for a destination device. The third file can include the electronic data. The third file can be encrypted with respect to the first intermediate device. The processor can determine, based on the identification, a second intermediate device. The second intermediate device can be different from the destination device. The processor can produce a fourth file. The fourth file can include the third file and the identification. The processor can encrypt the fourth file to produce a fifth file. The processor can convey, to the second intermediate device, the fifth file.
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Patent Agency Ranking
公开(公告)号：US11159499B2
公开(公告)日：2021-10-26
申请号：US16263460
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
Abstract: Electronic data can be conveyed. A processor of a first intermediate device can receive a first file. The processor can decrypt the first file to produce a second file. The second file can include a third file and an identification. The identification can be for a destination device. The third file can include the electronic data. The third file can be encrypted with respect to the first intermediate device. The processor can determine, based on the identification, a second intermediate device. The second intermediate device can be different from the destination device. The processor can produce a fourth file. The fourth file can include the third file and the identification. The processor can encrypt the fourth file to produce a fifth file. The processor can convey, to the second intermediate device, the fifth file.
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公开(公告)号：US20200252447A1
公开(公告)日：2020-08-06
申请号：US16263435
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
IPC: H04L29/08 , H04L9/08 , H04L12/721
Abstract: Electronic data can be transmitted from a device outside a multitenant system to a recipient device that is a tenant device associated with the multitenant system. A processor of the device outside the multitenant system can encrypt the electronic data to produce a first file. The processor can produce a second file. The second file can include the first file and an identification. The identification can be for the recipient device. The processor can encrypt the second file to produce a third file. The processor can transmit, to the multitenant system, a file for transmission. The file for transmission can include the third file. The multitenant system can be configured to communicate with the recipient device.
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公开(公告)号：US10715522B2
公开(公告)日：2020-07-14
申请号：US15885585
申请日：2018-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew
Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.
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公开(公告)号：US11025505B2
公开(公告)日：2021-06-01
申请号：US16596078
申请日：2019-10-08
Applicant: salesforce.com, inc.
Inventor： Eugene Lew , Mohit Aggarwal
IPC: H04L12/707 , H04L12/24 , H04L12/58 , H04L29/08
Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.
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公开(公告)号：US10439895B2
公开(公告)日：2019-10-08
申请号：US15421230
申请日：2017-01-31
Applicant: salesforce.com, inc.
Inventor： Eugene Lew , Mohit Aggarwal
Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.
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