公开(公告)号：US10324922B2

公开(公告)日：2019-06-18

申请号：US14482691

申请日：2014-09-10

Applicant: salesforce.com, inc.

Inventor： Daron Martin Kallan

IPC: G06F16/00 ,  G06F16/23

Abstract: Disclosed are methods, apparatus, systems, and computer program products for providing a timeline of events regarding a database record in an on-demand database service. In some non-limiting examples, the database record can be stored in a database in a cloud computing environment, and the timeline can display events or interactions related to the database record. Metadata associated with an event or interaction can be used to identify data associated with the event or interaction, and metadata can be used to determine what events or interactions are displayed in the timeline according to filtering parameters. Metadata can also be used to determine a customer satisfaction rating or health-based numeric for the database record.

公开(公告)号：US20150227518A1

公开(公告)日：2015-08-13

申请号：US14482691

申请日：2014-09-10

Applicant: salesforce.com, inc.

Inventor： Daron Martin Kallan

IPC: G06F17/30

CPC classification number: G06F17/30368

Abstract: Disclosed are methods, apparatus, systems, and computer program products for providing a timeline of events regarding a database record in an on-demand database service. In some non-limiting examples, the database record can be stored in a database in a cloud computing environment, and the timeline can display events or interactions related to the database record. Metadata associated with an event or interaction can be used to identify data associated with the event or interaction, and metadata can be used to determine what events or interactions are displayed in the timeline according to filtering parameters. Metadata can also be used to determine a customer satisfaction rating or health-based numeric for the database record.

Abstract translation: 公开了用于在点播数据库服务中提供关于数据库记录的事件的时间线的方法，装置，系统和计算机程序产品。 在一些非限制性示例中，数据库记录可以存储在云计算环境中的数据库中，时间线可以显示与数据库记录相关的事件或交互。 与事件或交互相关联的元数据可以用于识别与事件或交互相关联的数据，并且元数据可以用于根据过滤参数来确定在时间线中显示什么事件或交互。 元数据还可用于确定数据库记录的客户满意度评级或基于健康的数字。