公开(公告)号：US20190005460A1

公开(公告)日：2019-01-03

申请号：US15637104

申请日：2017-06-29

Applicant: salesforce.com, inc.

Inventor： Xin Wang ,  Peter CHUNG ,  Adrian RAPP

IPC: G06Q10/10 ,  G06F3/0482

Abstract: Disclosed herein are system, method, and computer program product embodiments for a service appointment system (SAS). An embodiment operates by receiving, via an interface, a request to access a previously set appointment with a field agent, wherein the appointment indicates a time and location where the appointment is to take place. Responsive to the request to access and via the interface, details about the appointment are provided. A request to communicate with the field agent is received. It is determined that the request to communicate satisfies communication threshold. Based on the determination, a bi-directional communication channel between a requester of the appointment and the field agent is provided prior to the field agent arriving to the location of the appointment at the time of the appointment.