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公开(公告)号：US10136044B2
公开(公告)日：2018-11-20
申请号：US15438860
申请日：2017-02-22
Applicant: salesforce.com, inc.
Inventor： Aaron Eisses
Abstract: A method, apparatus and system for sharing object information which executes a video-chat session between an agent and a mobile client using an application hosted by a server. There is presented a view in common executed by a server application to both the agent and the mobile client for viewing objects captured by the mobile client during the video-chat session. There is identified by the agent a viewed object captured by the mobile client where the captured objected has been viewed by the agent in the common view during the video-chat session. The captured objected may be selected by the agent during the video-chat session and the agent may retrieve information remotely about the selected object to send to the mobile client.
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公开(公告)号：US20180241930A1
公开(公告)日：2018-08-23
申请号：US15438860
申请日：2017-02-22
Applicant: salesforce.com, inc.
Inventor： Aaron Eisses
CPC classification number: H04N5/23206 , G06F17/3079 , G06N99/005 , H04N5/23216 , H04N5/23296 , H04N5/272 , H04N7/147 , H04N7/15
Abstract: A method, apparatus and system for sharing object information which executes a video-chat session between an agent and a mobile client using an application hosted by a server. There is presented a view in common executed by a server application to both the agent and the mobile client for viewing objects captured by the mobile client during the video-chat session. There is identified by the agent a viewed object captured by the mobile client where the captured objected has been viewed by the agent in the common view during the video-chat session. The captured objected may be selected by the agent during the video-chat session and the agent may retrieve information remotely about the selected object to send to the mobile client.
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